DavdyWavy Posted December 8, 2019 Share Posted December 8, 2019 Hello, Affinity Photo Closes when I try to Open File on OSX. It also happens when I try to create a new picture. I have tried re-installing and also holding down the CTRL key when opening. Any help appreciated as I can't use the software. Thanks, David Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted December 9, 2019 Staff Share Posted December 9, 2019 Which version of OSX do you have installed and which version of Affinity Photo? Please go to Applications > Utilities and open the Console app. Crash Reports from our apps can be found in the User Reports section. You can Right Click the required Crash Report and select Reveal in Finder. You can then attach/upload the crash report to this thread so we can take a look. DavdyWavy 1 Quote Link to comment Share on other sites More sharing options...
DavdyWavy Posted December 10, 2019 Author Share Posted December 10, 2019 Please see attached Lee. Thank you. Affinity Photo_2019-12-02-165247_Davids-MacBook-Pro-2.crash Affinity Photo_2019-12-02-165247-1_Davids-MacBook-Pro-2.crash Affinity Photo_2019-12-02-165247-2_Davids-MacBook-Pro-2.crash Affinity Photo_2019-12-02-165510_Davids-MacBook-Pro-2.crash Affinity Photo_2019-12-08-113826_Davids-MacBook-Pro-2.crash Affinity Photo_2019-12-08-114003_Davids-MacBook-Pro-2.crash Quote Link to comment Share on other sites More sharing options...
DavdyWavy Posted December 10, 2019 Author Share Posted December 10, 2019 On 12/9/2019 at 9:34 AM, Lee D said: Which version of OSX do you have installed and which version of Affinity Photo? Please go to Applications > Utilities and open the Console app. Crash Reports from our apps can be found in the User Reports section. You can Right Click the required Crash Report and select Reveal in Finder. You can then attach/upload the crash report to this thread so we can take a look. Any update please. Quote Link to comment Share on other sites More sharing options...
DavdyWavy Posted December 14, 2019 Author Share Posted December 14, 2019 Hey there. I still can't use affinity. The support is a little disappointing. It's been a few days now David Quote Link to comment Share on other sites More sharing options...
DavdyWavy Posted December 16, 2019 Author Share Posted December 16, 2019 On 12/9/2019 at 9:34 AM, Lee D said: Which version of OSX do you have installed and which version of Affinity Photo? Please go to Applications > Utilities and open the Console app. Crash Reports from our apps can be found in the User Reports section. You can Right Click the required Crash Report and select Reveal in Finder. You can then attach/upload the crash report to this thread so we can take a look. Files attached. Please respond. Quote Link to comment Share on other sites More sharing options...
R C-R Posted December 17, 2019 Share Posted December 17, 2019 5 hours ago, DavdyWavy said: Files attached. No files are attached to your post. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Staff Lee D Posted December 17, 2019 Staff Share Posted December 17, 2019 @DavdyWavy The crash reports indicate that Metal compute is causing the crashes. Open the app and without starting a new document open the apps Preferences > Performance and untick the option to Enable Metal Compute Acceleration, then switch the Display option to OpenGL. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.