Pentaxian Posted July 11, 2015 Share Posted July 11, 2015 Can I just butt in here, as a very recent buyer of Affinity Photo, and a long time Photoshop user (and Aperture) - I only signed into these forums a couple of days ago, and also the Facebook page, but I am BLOWN AWAY by the speed of the responses..! Outstanding stuff, Affinity team, Mods, and long-time forumites. That level of support, along with what really does seem like such a genuine desire to work with users and improve the products, will be the making of this company. It stands in stark contrast to the absolutely TERRIBLE non-support from the likes of Adobe, along with their pricing policies, subscription scams, etc. They may create good software like Photoshop, but their attitude to their users is woeful. It is an absolute delight to encounter the genuine, helpful, and rapid responses in support of Affinity Photo. Thanks team - I think you've won me over :) manu schwendener, MattP, Elf and 2 others 5 Quote Link to comment Share on other sites More sharing options...
catlover Posted July 11, 2015 Share Posted July 11, 2015 I wholeheartedly agree !! :wub: Quote Link to comment Share on other sites More sharing options...
Staff Andy Somerfield Posted July 11, 2015 Staff Share Posted July 11, 2015 Pentaxian, Thanks for the kind words - launch periods are notoriously busy times on these forums and while we aim to answer all questions quickly it can be a bit slower around launch! Giving direct access to the development teams seems to work well for us - customers can get answers to questions quickly, and developers can efficiently fix problems and add new features :) Andy. manu schwendener, Pentaxian and 000 3 Quote Link to comment Share on other sites More sharing options...
Pentaxian Posted July 11, 2015 Author Share Posted July 11, 2015 The words were sincerely meant, too, Andy. In these days of a whole lot of "me too" software, cheap apps that don't work and have no support, and customers having become jaded and skeptical with companies like Adobe, Microsoft, Avid, etc (eg subscription models), the two things that will make a company go from strength to strength are (1) good products that work, and (2) support, support, support. Photoshop is a great product but with crap support. Affinity Photo looks like a great product too - but with outstanding support. See the difference? If you can keep up this level of responsiveness, particularly with the direct pipeline to the developers to hear the feedback, then there is no doubt you'll succeed big-time. And deservedly so. Quote Link to comment Share on other sites More sharing options...
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