Mr.Guitar Posted December 6, 2019 Posted December 6, 2019 Hi, I´ve used Affinity Photo 1.6 and since a few month version 1.7.3 under Win 7 64-bit. Everything was ok. Now i´ve upgraded my desktop pc to win 10 and Affinity 1.7.3 does not find correct Windows 10 version !?! I tried Affinity 1.6 and it works. I downloaded 1.7.3 today again and still same problem. What IS the problem? Why does the older version is ok, but the newer one not? Here I put my dxdiag as attachment. Can anybody help me? DxDiag_20191206.txt Quote
Staff Lee D Posted December 7, 2019 Staff Posted December 7, 2019 Unfortunately the DxDiag doesn't tell us anything about why our installer is failing. First thing to try for any install issue, restart the PC and once restarted go to our setup file in your downloads folder and right click this and select Run As Administrator. If the install is still failing then can you check this location for me: %temp%/AffinitySetup To get to that location, call up the Run box by holding down the Windows key and tapping the letter R. Copy and paste the above path into the run box and click okay. That should open a folder, which should contain at least 1 other folder. If there are more than one, find the latest one and open the folder, you should see 2 log files, setup.log and setui.log if you can email both of those over to me, I'll be able to advise further. While these are being checked you can try the following, browse to the following locations and check for any Affinity folders, delete them. C:\Program Files C:\Program Data (You may need to tell Windows to show hidden files, Windows Explorer > View > Options > View > Show hidden files, folders or drives click Apply) Windows key + R (Windows Run), type in %appdata% press Enter, if you see any Affinity folder, delete. Do another reboot of the system and then run the setup for Affinity again (Right click, run as Admin) Quote
Mr.Guitar Posted December 7, 2019 Author Posted December 7, 2019 Hi Lee D, I´ve done everything of your instruction. Same result. Attached you find the two mentioned files an a screenshot of error message. KR Michael Setup.log SetupUI.log Quote
walt.farrell Posted December 7, 2019 Posted December 7, 2019 Try this, please: Press the Windows key + R, then type winver into the run box, press OK, and take a screenshot of the Windows version information display. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Pšenda Posted December 7, 2019 Posted December 7, 2019 On 12/6/2019 at 6:54 PM, Mr.Guitar said: does not find correct Windows 10 version !?! It is 64-bit? Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.5.7.2948 (Retail) Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130.
walt.farrell Posted December 7, 2019 Posted December 7, 2019 22 minutes ago, Pšenda said: It is 64-bit? According to the posted dxdiag file, yes. But it might not be a recent enough version of Windows 10. Needs to be the Anniversary Edition, at a minimum. The dxdiat says it's 10249 and the current (1909) version is 18363. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Staff Tom Lachecki Posted December 9, 2019 Staff Posted December 9, 2019 Indeed, that build of Windows 10 dates to 2015. You'll need to upgrade your operating system to at least the Anniversary Edition. Please refer to: Cheers! Quote
Mr.Guitar Posted December 15, 2019 Author Posted December 15, 2019 Hi, sorry I was absent for a few days. Here my Win10 version attached. Quote
walt.farrell Posted December 15, 2019 Posted December 15, 2019 1 hour ago, Mr.Guitar said: I was absent for a few days. Here my Win10 version attached. As mentioned above, you need to upgrade your Windows installation to a more recent version of Windows 10. You're running the version from 2015, and you need up to upgrade to the Anniversary Edition (1607) or later, which came out in 2016. Even that is several versions old, as there were releases in at least 2018 and 2019 (1909 is current). If you click Start, then the Settings icon, then choose Update & Security you should be able to update your Windows system. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Pšenda Posted December 15, 2019 Posted December 15, 2019 On 12/6/2019 at 6:54 PM, Mr.Guitar said: Now i ve upgraded my desktop pc to win 10 At the end of 2019 an curious meaning of the words "now upgrade" to version from 2015 :-) Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.5.7.2948 (Retail) Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130.
Mr.Guitar Posted December 16, 2019 Author Posted December 16, 2019 Hi all, thanks for your help. It WAS the update of Win10 ! Everything looks fine now :) walt.farrell 1 Quote
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