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Posted

Ive purchased publisher from Microsoft store (Dec, 06, 2019) and installed it on my desktop.

How many computers can I install Publisher?

I also installed Publisher in my laptop (surface laptop2) and windows tablet (surface pro3) through Microsoft store on same account.

But in both PC, Windows crashed with blue screen, when I launch the Publisher.

How can I solve this problem?

Posted

I also purchased and installed affinity photo and designer through affinity website, not through Microsoft store.

Both program works in my laptop and tablet. Only publisher purchased through Microsoft store crashes.

 

Posted

Hi neosukhy,

Welcome to the forums :)

This issue, although triggered when launching Affinity applications, is unfortunately not caused by the Affinity app, as we have no way of causing a BSOD on Windows.
Microsoft Support have confirmed this issue is related to the latest Windows 10 update and OneDrive, and affects many other apps - not just Affinity.

We've written an FAQ, which I've linked below, detailing steps we recommend taking. If you're still experiencing crashing after this, you will need to contact Microsoft directly.

I hope this helps!

  • Staff
Posted

@neosukhy

Please read the (rewritten) FAQ which says that Microsoft have now fixed this bug in December's Windows Patch. 

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

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