michaelscheiden Posted July 11, 2015 Share Posted July 11, 2015 Hi there, today I bought Affinity photo, after a little time suddenly the tools are gone!!!If I turn them on in View menue - not tools will appear!!! Allready made a restart but the tools are gone! I can select the tools with the shortcuts but I can´t see the Icons even if there is the marker set in the Viewmenue (don´t know what the name of the menuepoint is in english - I have the german version) Bug????? thanx for your support michael Quote Link to comment Share on other sites More sharing options...
A_B_C Posted July 11, 2015 Share Posted July 11, 2015 Hi Michael, I assume that Ansicht > Werkzeuge einblenden is checked. So that is weird. The first thing I would try is to choose Ansicht > Werkzeuge anpassen and reset the tools. If that does not work, you might try to reset all user defaults. Open OS X Launchpad, hold down the Control key, and click the Affinity Photo icon. You will be presented a window, where you should select Alles markieren and then Löschen to reset the app. Does that help? Cheers, Alex :) Quote Link to comment Share on other sites More sharing options...
michaelscheiden Posted July 11, 2015 Author Share Posted July 11, 2015 Hi Alex, thanx for you solutions - but sorry, didn´t help :( still can´t see any tool!! see attached pic - thats my Affinity Photo Screen no tools!!! cheers Michael Quote Link to comment Share on other sites More sharing options...
Newstone Posted July 11, 2015 Share Posted July 11, 2015 Hi Michael, Can You make a Screenshot, Wehen You Click on "Werkzeuge anpassen"? Cheers Wolfgang Quote Link to comment Share on other sites More sharing options...
michaelscheiden Posted July 11, 2015 Author Share Posted July 11, 2015 Hi Wolfgang, thats it - the screenshot I´ve uploaded is after clicking "Werkzeuge anpassen" Another wierd thing is, that I can undock the tools pallette and it will stay there even if I re-dock it! Than it looks this way (see attached file) Quote Link to comment Share on other sites More sharing options...
manu schwendener Posted July 11, 2015 Share Posted July 11, 2015 Click on "Oberfläche ein/aus", the last point on your screenshot ("Toggle UI" in English) Quote manuschwendener.ch Link to comment Share on other sites More sharing options...
michaelscheiden Posted July 12, 2015 Author Share Posted July 12, 2015 ... doesn´t help!! :((( see screenshots one with "Oberfläche ein" one with "Oberfläche aus" in the meantime I have uninstalled and installed again - no help, the tools are gone!!! to me it seems to be a serious bug!!! Quote Link to comment Share on other sites More sharing options...
Staff Andrew Tang Posted July 12, 2015 Staff Share Posted July 12, 2015 Hi michaelschedien, Which OS X are you using? Can you do the following steps so we can see what is going wrong? - Start the console application. - Click on the button 'Fenster Löschen' which should clear the application. - Hold down the Ctrl key modifier, and then click on 'Affinity Photo' to start it. - Select 'Alles markieren', then the 'Löschen' button. - Screen capture the console application, or copy down any lines to do with Affinity Photo. Hopefully that we provide us with some useful information. :) Quote Link to comment Share on other sites More sharing options...
michaelscheiden Posted July 12, 2015 Author Share Posted July 12, 2015 I´m using OSX 10.10.3 thats whats going on!!! ... strange!!!!!!! AffinityPhotoTools.mov Quote Link to comment Share on other sites More sharing options...
michaelscheiden Posted July 13, 2015 Author Share Posted July 13, 2015 Ladies & gentleman, thanx for your support - I have solved it on my own - tools are here again! !!! its really strange and seems to be a serious bug!!! If anyone from Serif wants to know how I solved the problem please feel free to contact me under michaelscheiden@me.com thanx michael Quote Link to comment Share on other sites More sharing options...
MelG Posted July 13, 2015 Share Posted July 13, 2015 Ladies & gentleman, thanx for your support - I have solved it on my own - tools are here again! !!! its really strange and seems to be a serious bug!!! If anyone from Serif wants to know how I solved the problem please feel free to contact me under michaelscheiden@me.com thanx michael Glad you're back in action. I'm curious... Did you hit the TAB key by any chance? Quote MelG If you want to tell people the truth, make them laugh, otherwise they'll kill you. - Oscar Wilde Link to comment Share on other sites More sharing options...
A_B_C Posted July 13, 2015 Share Posted July 13, 2015 Yeah, why not post your solution here? Did you apply some kind of black magic or reverse-engineer the app? ;) manu schwendener 1 Quote Link to comment Share on other sites More sharing options...
michaelscheiden Posted July 15, 2015 Author Share Posted July 15, 2015 Solution was clearing the plug ins folder and reinstalling Nik software, OnOne perfect photo suite, Imagenomic Portraiture. Fortunately the tools are back!!! Thanx for the help Michael manu schwendener 1 Quote Link to comment Share on other sites More sharing options...
A_B_C Posted July 16, 2015 Share Posted July 16, 2015 Great to hear … :) Quote Link to comment Share on other sites More sharing options...
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