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Hi there,

today I bought Affinity photo, after a little time suddenly the tools are gone!!!
If I turn them on in View menue - not tools will appear!!!

Allready made a restart but  the tools are gone!

I can select the tools with the shortcuts but I can´t see the Icons 

even if there is the marker set in the Viewmenue (don´t know what the name of the menuepoint is in english - I have the german version)

 

Bug?????

 

thanx for your support

michael

 

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Hi Michael,

 

I assume that Ansicht > Werkzeuge einblenden is checked. So that is weird. The first thing I would try is to choose Ansicht > Werkzeuge anpassen and reset the tools. If that does not work, you might try to reset all user defaults. Open OS X Launchpad, hold down the Control key, and click the Affinity Photo icon. You will be presented a window, where you should select Alles markieren and then Löschen to reset the app. Does that help?

 

Cheers, Alex  :)

post-1198-0-00972000-1436598262_thumb.png

post-1198-0-34572700-1436598268_thumb.png

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Hi michaelschedien,

 

Which OS X are you using?

Can you do the following steps so we can see what is going wrong?

 

- Start the console application.

- Click on the button 'Fenster Löschen' which should clear the application.

- Hold down the Ctrl key modifier, and then click on 'Affinity Photo' to start it.

- Select 'Alles markieren', then the 'Löschen' button.

- Screen capture the console application, or copy down any lines to do with Affinity Photo.

 

Hopefully that we provide us with some useful information. :)

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Ladies & gentleman,

thanx for your support -  I have solved it on my own - tools are here again! !!!

its really strange and seems to be a serious bug!!!

If anyone from Serif wants to know how I solved the problem please feel free to contact me under michaelscheiden@me.com 

 

thanx

michael

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Ladies & gentleman,

thanx for your support -  I have solved it on my own - tools are here again! !!!

its really strange and seems to be a serious bug!!!

If anyone from Serif wants to know how I solved the problem please feel free to contact me under michaelscheiden@me.com 

 

thanx

michael

 

 

Glad you're back in action.  I'm curious... Did you hit the TAB key by any chance?

          MelG

 

If you want to tell people the truth, make them laugh, otherwise they'll kill you. - Oscar Wilde

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