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Trouble with Installation on iMac


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I have followed the instructions for installing Affinity Designer on my iMac but each time I try to run the application the affinity-designer-1.7.3.dmg opens up and reinstalls the application.  I did the install two ways, by double clicking on the dmg file from my download folder and by dragging the icon into my application folder.  It is the same result, as soon as I try to launch the application it goes back to the beginning of the process.  Can you please help me with this problem?

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  • Staff

Hi Pam Sizemore,

Welcome to the forums :)

The install process has recently been covered by my colleague MEB, could you please check the following post and ensure you're following this workflow exactly?

Please do let me know if this helps!

Please Note: I am now out of the office until Tuesday 2nd April on annual leave.

If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap.

Many thanks :)

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  • Staff

This usually means you still have the application open, please make sure all versions of Affinity are closed before ejecting - I also recommend uninstalling the original version as to not cause confusion between versions :)

Please Note: I am now out of the office until Tuesday 2nd April on annual leave.

If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap.

Many thanks :)

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