Pam Sizemore Posted December 5, 2019 Share Posted December 5, 2019 I have followed the instructions for installing Affinity Designer on my iMac but each time I try to run the application the affinity-designer-1.7.3.dmg opens up and reinstalls the application. I did the install two ways, by double clicking on the dmg file from my download folder and by dragging the icon into my application folder. It is the same result, as soon as I try to launch the application it goes back to the beginning of the process. Can you please help me with this problem? Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted December 6, 2019 Staff Share Posted December 6, 2019 Hi Pam Sizemore, Welcome to the forums The install process has recently been covered by my colleague MEB, could you please check the following post and ensure you're following this workflow exactly? Please do let me know if this helps! Quote Please Note: I am now out of the office until Tuesday 2nd April on annual leave. If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap. Many thanks Link to comment Share on other sites More sharing options...
Pam Sizemore Posted December 6, 2019 Author Share Posted December 6, 2019 I followed your instructions and received this message when trying to eject Affinity Designer (see attachment). Do I need to delete the original "Affinity Designer" before reinstalling?Thanks, Pam Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted December 6, 2019 Staff Share Posted December 6, 2019 This usually means you still have the application open, please make sure all versions of Affinity are closed before ejecting - I also recommend uninstalling the original version as to not cause confusion between versions Quote Please Note: I am now out of the office until Tuesday 2nd April on annual leave. If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap. Many thanks Link to comment Share on other sites More sharing options...
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