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Credit Card Does Not Go Trough


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2 hours ago, UCICU2 said:

I have been trying to purchase affinity photo but I am unable to purchase the product through my Visa it keeps

getting rejected.  Is there any reason why?  I use my Visa card everyday without a problem in the USA.

Also, since Serif are European, your issuing bank may be blocking the charge as possible fraud. You may need to contact your issuer on that.

https://bmb.photos | Focus: The unexpected, the abstract, the extreme on screen, paper, & other physical outputTools: macOS (Primary: Ventura, MBP2018), Canon (Primary: 5D3), iPhone (Primary: 14PM), Nikon Film Scanners, Epson Printers

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It sounds like your payment is being declined. When this happens you may see a pending transaction on your account for a few days. This will drop back into your account once your bank realises we cannot collect the payment.

Before trying again you may wish to check your browser is up to date 

If the issue persists please email affinity@serif.com so we can manually arrange for you to place an order.
 

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On 12/5/2019 at 12:46 PM, UCICU2 said:

I have been trying to purchase affinity photo but I am unable to purchase the product through my Visa it keeps

getting rejected.  Is there any reason why?  I use my Visa card everyday without a problem in the USA.

Microsoft or Apple Store?

Cecil 

iMac Retina 5K, 27”, 2019. 3.6 GHz Intel Core 9, 40 GB Memory DDR4, Radeon Pro 580X 8 GB, macOS,iPad Pro iPadOS

 

Continuous improvement is better than delayed perfection 

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