UCICU2 Posted December 5, 2019 Share Posted December 5, 2019 I have been trying to purchase affinity photo but I am unable to purchase the product through my Visa it keeps getting rejected. Is there any reason why? I use my Visa card everyday without a problem in the USA. Quote Link to comment Share on other sites More sharing options...
jorge77401 Posted December 5, 2019 Share Posted December 5, 2019 you should look if you haven't had your money deducted; you wouldn't be the first person whose transaction fails but their money is deducted. Quote Link to comment Share on other sites More sharing options...
Brad Brighton Posted December 5, 2019 Share Posted December 5, 2019 2 hours ago, UCICU2 said: I have been trying to purchase affinity photo but I am unable to purchase the product through my Visa it keeps getting rejected. Is there any reason why? I use my Visa card everyday without a problem in the USA. Also, since Serif are European, your issuing bank may be blocking the charge as possible fraud. You may need to contact your issuer on that. Quote https://bmb.photos | Focus: The unexpected, the abstract, the extreme on screen, paper, & other physical output. Tools: macOS (Primary: Ventura, MBP2018), Canon (Primary: 5D3), iPhone (Primary: 14PM), Nikon Film Scanners, Epson Printers Link to comment Share on other sites More sharing options...
Staff SFurniss Posted December 6, 2019 Staff Share Posted December 6, 2019 It sounds like your payment is being declined. When this happens you may see a pending transaction on your account for a few days. This will drop back into your account once your bank realises we cannot collect the payment. Before trying again you may wish to check your browser is up to date If the issue persists please email affinity@serif.com so we can manually arrange for you to place an order. Quote Link to comment Share on other sites More sharing options...
UCICU2 Posted December 10, 2019 Author Share Posted December 10, 2019 Hello SFurniss I checked with my bank and it also did not go through also I did check my browser and it is up to date I tried on IE also with Chrome browser and it still did not work. Quote Link to comment Share on other sites More sharing options...
Cecil Posted December 10, 2019 Share Posted December 10, 2019 On 12/5/2019 at 12:46 PM, UCICU2 said: I have been trying to purchase affinity photo but I am unable to purchase the product through my Visa it keeps getting rejected. Is there any reason why? I use my Visa card everyday without a problem in the USA. Microsoft or Apple Store? Quote Cecil iMac Retina 5K, 27”, 2019. 3.6 GHz Intel Core 9, 40 GB Memory DDR4, Radeon Pro 580X 8 GB, macOS,iPad Pro iPadOS Continuous improvement is better than delayed perfection Link to comment Share on other sites More sharing options...
UCICU2 Posted December 11, 2019 Author Share Posted December 11, 2019 I went direct to the web site https://affinity.serif.com › en-us › photo and try to purchase the windows affinity photo Quote Link to comment Share on other sites More sharing options...
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