robkendrew Posted December 4, 2019 Share Posted December 4, 2019 Trying to print a document and finding a constant freeze up or hanging. It gets as far as the Print dialogue box but when I try to select an artboard to print, I just get the spinning beach ball and have to force quit. I tried copying the artboard to a new document but got the same result. Attached is the Crash Report from when I had to force quit. Affinity Designer crash Date:Time: 2019-12-04 17:21:56 +0000.pdf Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted December 5, 2019 Staff Share Posted December 5, 2019 Hi @robkendrew, Can you attach the Afdesign file in question, and confirm which artboard you're trying to print? Quote Link to comment Share on other sites More sharing options...
robkendrew Posted December 9, 2019 Author Share Posted December 9, 2019 Here it is. I'm trying to print "Drinks Mat Back" but it does the same on most of the other artboards. R&R Main file.afdesign Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted December 9, 2019 Staff Share Posted December 9, 2019 Thanks. Sadly I cannot replicate this. It works fine for me. Any chance you can attach a screen recording of this in action? Quote Link to comment Share on other sites More sharing options...
robkendrew Posted December 9, 2019 Author Share Posted December 9, 2019 Thanks for the quick response. Attached are two screen recordings. The spinning beach ball is not showing up on the recordings but on the first it appeared as soon as I clicked on print and on the second it appeared when I tried to change the paper size. After both I had to Force Quit. Affinity Designer hang.mov Affinity Designer hang 2.mov Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted December 9, 2019 Staff Share Posted December 9, 2019 Try this please. In the bottom left corner of that Print dialogue, choose "Open in Preview" or "Save as PDF" instead of "PDF" and see if that's still hanging. Quote Link to comment Share on other sites More sharing options...
robkendrew Posted December 10, 2019 Author Share Posted December 10, 2019 Thanks. Open in Preview and Save as PDF don't hang. Maybe it's the printer driver? I'll reinstall it and let you know what happens. I'm getting a similar problem with Affinity Publisher but that just continually crashes rather than hangs whenever I try to print. I've posted on the AP Bugs for Mac OS forum and am still waiting on a response. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted December 10, 2019 Staff Share Posted December 10, 2019 It might be a printer driver. Let us know how it goes once you uninstall it. If it still hangs, can you please attach the drivers in question so we can try to replicate it? Quote Link to comment Share on other sites More sharing options...
robkendrew Posted December 10, 2019 Author Share Posted December 10, 2019 Hi. I've reinstalled the printer driver and it's still hanging. I can't locate the actual printer driver files - there's just loads of small files in the Epson folder in the Printers Directory of Libraries. Where would i find the file you want? It's an Epson Stylus photo 1500W. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted December 11, 2019 Staff Share Posted December 11, 2019 How did you re-install the drivers? Did you not use a DMG file? Quote Link to comment Share on other sites More sharing options...
robkendrew Posted December 11, 2019 Author Share Posted December 11, 2019 No. MacOS did a search for the software and then installed it. There was no DMG file as you would usually get with new software. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted December 12, 2019 Staff Share Posted December 12, 2019 Is it connected via WiFi or usb cable? Quote Link to comment Share on other sites More sharing options...
robkendrew Posted December 12, 2019 Author Share Posted December 12, 2019 printer connected via cable Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted December 12, 2019 Staff Share Posted December 12, 2019 Hmm... can you perhaps try to install the drivers from Epson website and see if that works? https://www.epson.co.uk/support?productID=11350&os=31#drivers_and_manuals If you get an error message while opening the DMG, just Right click > Open > Ok and it should work. Quote Link to comment Share on other sites More sharing options...
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