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Ulaxes

Publisher crashes, causes Blue Screen (BOD)

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Windows 10 64bit
Affinity Publisher Windows Store Version

When opening Publisher, first the app freezes and then whole Windows crashes to a blue screen of death.
Reproducable every time :44_frowning2:

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Hi Ulaxes,

I'm sorry to hear Publisher is causing a BSOD on your computer :(

Please could you try the suggestions found here: 

 

Thanks

C


Please tag me using @ in your reply so I can be sure to respond ASAP.

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Hi,

uninstalling OneDrive did help. I hope that reinstalling it won't cause the same issue again, because I need it.

Regarding stability, may I suggest you start to use crowdtesting in your development? Plattforms like test.io would help you to discover these critical bugs earlier in development and enable you to fix it before release. I bought publisher and the first thing I've encountered was serious crashes (first blue screen of death in years!) and nonworking software. In most cases I would've just asked for a refund and avoid the company in the future.  

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3 hours ago, Ulaxes said:

Regarding stability, may I suggest you start to use crowdtesting in your development? Plattforms like test.io would help you to discover these critical bugs earlier in development and enable you to fix it before release.

Since the bug is, as far as anyone can tell, a Microsoft bug not a Serif bug, I'm not sure how any crowd testing would help Serif fix anything related to this. The fix needs to come from Microsoft, I think.


-- Walt

Windows 10 Home, version 2004 (19041.388),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.8.5.703 and 1.9.0.820 Beta   / Affinity Designer 1.8.5.703 and 1.9.0.820 Beta  / Affinity Publisher 1.8.5.703 and 1.9.0.822 Beta.

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16 minutes ago, walt.farrell said:

Since the bug is, as far as anyone can tell, a Microsoft bug not a Serif bug, I'm not sure how any crowd testing would help Serif fix anything related to this. The fix needs to come from Microsoft, I think.

What Walt has said is correct it is an issue thats in Microsofts hands to fix. We aren't the only software affected by this problem.

C


Please tag me using @ in your reply so I can be sure to respond ASAP.

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