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Publisher crashes, causes Blue Screen (BOD)


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Hi,

uninstalling OneDrive did help. I hope that reinstalling it won't cause the same issue again, because I need it.

Regarding stability, may I suggest you start to use crowdtesting in your development? Plattforms like test.io would help you to discover these critical bugs earlier in development and enable you to fix it before release. I bought publisher and the first thing I've encountered was serious crashes (first blue screen of death in years!) and nonworking software. In most cases I would've just asked for a refund and avoid the company in the future.  

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3 hours ago, Ulaxes said:

Regarding stability, may I suggest you start to use crowdtesting in your development? Plattforms like test.io would help you to discover these critical bugs earlier in development and enable you to fix it before release.

Since the bug is, as far as anyone can tell, a Microsoft bug not a Serif bug, I'm not sure how any crowd testing would help Serif fix anything related to this. The fix needs to come from Microsoft, I think.

-- Walt

Desktop:  Windows 11 Home, version 22H2 (22621.1413) 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 
Laptop:  Windows 10 Home, version 21H2 (19044.2728) 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
        Affinity Photo 1.10.6 (.1665) and 2.1.0 and 2.1.0. beta/ Affinity Designer 1.10.6 (.1665)  and 2.1.0  and 2.1.0 beta / Affinity Publisher 1.10.6 (.1665)  and 2.1.0  and 2.1.0beta
iPad Pro M1, 12.9", iPadOS 16.4.1 (a), Apple Pencil 2, Magic Keyboard

      Affinity Photo 1.10.7 and 2.1.0 and 2.1.0 beta/ Affinity Designer 1.10.7 and 2.1.0 and 2.1.0 beta/ Affinity Publisher 2.1.0 and 2.1.0 beta

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16 minutes ago, walt.farrell said:

Since the bug is, as far as anyone can tell, a Microsoft bug not a Serif bug, I'm not sure how any crowd testing would help Serif fix anything related to this. The fix needs to come from Microsoft, I think.

What Walt has said is correct it is an issue thats in Microsofts hands to fix. We aren't the only software affected by this problem.

C

Please tag me using @ in your reply so I can be sure to respond ASAP.

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Please read the (rewritten) FAQ which says that Microsoft have now fixed this bug in December's Windows Patch. After installing the Microsoft update you should be able to use onedrive again

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

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