Rossjackson01 Posted December 3, 2019 Share Posted December 3, 2019 I have been using a copy of Publisher beta, and have now purchased the full programme, Affinity Publisher. I have installed and the programme has started, however it has not requested my email address or my product key. How can I check to see if this programme belongs to me. Quote Link to comment Share on other sites More sharing options...
Pšenda Posted December 3, 2019 Share Posted December 3, 2019 And where did you buy it? Affinity Store, or Microsoft/Apple Store? Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301 Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130. Link to comment Share on other sites More sharing options...
Rossjackson01 Posted December 3, 2019 Author Share Posted December 3, 2019 Affinity store Order history shows purchase Download shows Email address and Product keys Quote Link to comment Share on other sites More sharing options...
Pšenda Posted December 3, 2019 Share Posted December 3, 2019 Did you uninstall Beta and install a new app? Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301 Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130. Link to comment Share on other sites More sharing options...
Rossjackson01 Posted December 3, 2019 Author Share Posted December 3, 2019 (edited) Yes. I have uninstalled the beta and uninstalled the new install. Re-started the computer. No version of Publisher is shown in the programme settings. Downloaded a new copy of Publisher from the email confirmation via the store. Installed. It opened without any validation request. All the publisher documenst that I had originally made are viewable in the 'open recent'. Edited December 3, 2019 by Rossjackson01 word edit Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted December 3, 2019 Share Posted December 3, 2019 40 minutes ago, Rossjackson01 said: I have uninstalled the beta and uninstalled the new install. You could not have installed and run the Customer Beta without having the retail version installed. So you must have had a purchased version installed at some point, even if you were using the Customer Beta. Even if you have uninstalled the retail version, and reinstalled it, it would not prompt for the license information again as it retains that information from the initial installation. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Rossjackson01 Posted December 3, 2019 Author Share Posted December 3, 2019 How can I make the install mine? Had a beta which was an early beta. I then obtained an original install from my brother who purchased a copy and let me install to try. I liked it, removed it as it was not mine. Installed the trial, time ran out and I found a copy of the newest beta on the internet and it installed. I didn't think it was right to use a beta as my skills are limited. I have deleted all copies as I have now purchased my own. Still cannot receive facility to validate. Hope you can help Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted December 3, 2019 Share Posted December 3, 2019 44 minutes ago, Rossjackson01 said: How can I make the install mine? Had a beta which was an early beta. I then obtained an original install from my brother who purchased a copy and let me install to try. I liked it, removed it as it was not mine. Installed the trial, time ran out and I found a copy of the newest beta on the internet and it installed. I didn't think it was right to use a beta as my skills are limited. I have deleted all copies as I have now purchased my own. Still cannot receive facility to validate. Hope you can help Assuming you're running Windows: 1. Exit from Publisher. Then press the Windows key and R. You'll get a Run dialog. 2. Put %programdata%\affinity in the box and press OK. 3. You'll get a File Explorer dialog. Open the Publisher folder, then the 1.0 folder. 4. Delete the license.xml file. Start Publisher. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Rossjackson01 Posted December 3, 2019 Author Share Posted December 3, 2019 walt.farrel Way to go!! Brilliant. All mine. Thank you so much. Regards Ross Quote Link to comment Share on other sites More sharing options...
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