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And where did you buy it? Affinity Store, or Microsoft/Apple Store?

Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301
Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155.
Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155.
Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130.

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Did you uninstall Beta and install a new app?

Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301
Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155.
Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155.
Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130.

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Yes. I have uninstalled the beta and uninstalled the new install. Re-started the computer. No version of Publisher is shown in the programme settings. Downloaded a new copy of Publisher from the email confirmation via the store. Installed. It opened without any validation request. All the publisher documenst that I had originally made are viewable in the  'open recent'. 

Edited by Rossjackson01
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40 minutes ago, Rossjackson01 said:

I have uninstalled the beta and uninstalled the new install.

You could not have installed and run the Customer Beta without having the retail version installed. So you must have had a purchased version installed at some point, even if you were using the Customer Beta.

Even if you have uninstalled the retail version, and reinstalled it, it would not prompt for the license information again as it retains that information from the initial installation.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

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How can I make the install mine? 

Had a beta which was an early beta. I then obtained an original install from my brother who purchased a copy and let me install to try. I liked it, removed it as it was not mine. Installed the trial, time ran out and I found a copy of the newest beta on the internet and it installed. I didn't think it was right to use a beta as my skills are limited. I have deleted all copies as I have now purchased my own. Still cannot receive facility to validate.

Hope you can help

 

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44 minutes ago, Rossjackson01 said:

How can I make the install mine? 

Had a beta which was an early beta. I then obtained an original install from my brother who purchased a copy and let me install to try. I liked it, removed it as it was not mine. Installed the trial, time ran out and I found a copy of the newest beta on the internet and it installed. I didn't think it was right to use a beta as my skills are limited. I have deleted all copies as I have now purchased my own. Still cannot receive facility to validate.

Hope you can help

 

Assuming you're running Windows:

1. Exit from Publisher. Then press the Windows key and R. You'll get a Run dialog.

2. Put %programdata%\affinity in the box and press OK.

3. You'll get a File Explorer dialog. Open the Publisher folder, then the 1.0 folder.

4. Delete the license.xml file. Start Publisher.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

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