new update failed and original install wont run

[Monz]

I have downloaded the update to Affinity Publisher today 03/12/2019. It has uninstalled the original installed version and the the new install failed. I therefore have no program to use. Would appreciate some constructive help, thanks

 I have been unable to find any help whatsoever on the forum(s) which appear to have most if not all support option grayed out.

[Callum]

Hi Monz,

Welcome to the forums

Please could you call up the run box by holding down the Windows key and tapping the letter R and then enter the following %temp% \AffinitySetup into the run box and click ok.  This should open a folder, with some other folders in.  Open the latest folder and there should be 2 log files, Setup.log and SetupUI.log. Please send these two files to me this will allow me to look into this further.

Thanks

C

[Jo-Anne]

Hello, I also purchased downloaded Affinity Publisher and Photo on 26/11/2021 and the software won't even run to install it. I have a brand new laptop operating on Windows 11. See attached error message when I try to execute after downloading the install file for both applications. Can you please advise? The website offered version for Mac and Windows, but there was no mention of it not being compatible with Windows 11.

The error message says "This app can not be run on your PC. To find a version for your PC,  check with the software publisher."

[walt.farrell]

Assuming that you're running a 64-bit version of Windows on an x86 architecture processor (that is, not an ARM processor), it should work. 

You might give us a screenshot of the output of the command winver  run from a command prompt. Or the output from the Windows Settings dialog showing your hardware info.

If that's all good, the issue may be an incomplete or corrupted download. You could try downloading again. Or to verify the download, right-click on the installer .exe file in File Explorer, and choose Properties.

You should see a Digital Signatures tab. If not, the download is corrupted.

If you have that tab, select it, and click on each of the signatures to validate them. If they don't validate, the download is corrupted.