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Import/open from cloud no preview


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Hi there,

when backing up my files to the cloud, it drops everything in one folder.

I want to organise my files, but in photo going to import or open from cloud it does not give me a small tile of the file.

so I have no clue what it is, via the files app it’s the same no preview tiles, am I doing something wrong?

 

see the 2 photos.

 

rgds Henk

F9327EB7-31C5-4D24-AAC9-1E7FF999D709.png

47271FE7-8673-44F8-BBBE-3CD47D886357.jpeg

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  • Staff

Hi HenkBrwr :)

Thanks for your report. This is a known issue with displaying Thumbnails in iOS13 - it has been logged with our developers and should hopefully be fixed asap. I will bump the report with your thread now - my apologies for any inconveniences in the meantime!

Please note -

I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time.

Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible.

Many thanks!

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