Irm Posted November 30, 2019 Share Posted November 30, 2019 Hello, a Question from Germany. I cannot install the Software. I purchased the program yesterday and tried different times. I can download "Affinity-photo-1.7.3.exe" - 364 MB. The I'm asked where to save - and I choose C:\Program Files\Affinity\Photo. Then I'm asked, if I allow the program to make changes to the Computer ("Änderungen zulassen") and I click "Yes". Normally I'm then asked for my PIN, but that doesn't happen. Then a window opens "Vorgang wird vorbereitet" an nearly immediately it stops with the notice "Fehler beim Setup". I think it might be because i haven't entered my PIN - but it don't ask for that. Im logged in my computer with the rights of admin. I don't find anything about this in your FAQ. I hope you can help me. I would like more to spend some Hours with my photos and not with installing a program. Irm Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted December 2, 2019 Staff Share Posted December 2, 2019 Hi Irm, Welcome to the forums I'm sorry to hear you're having trouble, it certainly sounds as though this may be a permissions error, but I will need the installer log file to confirm this. Please open Windows Run (Windows Key + R) then paste the following string and press OK: %temp%\AffinitySetup In the window that opens, please select the most recently created folder, then attach SetupUI.log to your reply here. Many thanks in advance! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Roger_H Posted February 26, 2020 Share Posted February 26, 2020 Hi there. The same her on Update to 1.8.0: have download the update, and start on windows in admin mode. AntiVirus software i shot down. Just now Afinity photo does not start. :( please help me as fast as possible. Need the software for my daily work. SetupUI.log Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted February 26, 2020 Staff Share Posted February 26, 2020 Thanks for your file and I'm sorry to see you're having trouble. Your log shows the following error: +Error: The installer has insufficient privileges to access this directory: C:\Program Files\Affinity\Photo. We've seen this happen previously and usually it can be resolved easily. Please restart your computer, then right-click on the 1.8 EXE file and select Run as Administrator - this should hopefully allow the install to progress without issue! DerSchatzmeister 1 Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Roger_H Posted February 26, 2020 Share Posted February 26, 2020 Hi Dan, thanks a lot, this right now works. Think from last update I got the same problems. Now all works. And I right now ending my work in progress. 🙂 Thanx and have a nice day Dan C 1 Quote Link to comment Share on other sites More sharing options...
Ron Kakucs Posted January 21, 2021 Share Posted January 21, 2021 (edited) Hello, I just bought Affinity Photo and i tried to install it. Then it just says "Fehler beim Setup". What should i do? I would appreciate to get an answer Ron Kakucs Edited January 21, 2021 by Ron Kakucs Quote Link to comment Share on other sites More sharing options...
Joachim_L Posted January 21, 2021 Share Posted January 21, 2021 Welcome to the Affinity forums @Ron Kakucs! Maybe this can be your answer? On 2/26/2020 at 1:16 PM, Dan C said: We've seen this happen previously and usually it can be resolved easily. Please restart your computer, then right-click on the 1.8 EXE file and select Run as Administrator - this should hopefully allow the install to progress without issue! Dan C 1 Quote ------ Windows 10 | i5-8500 CPU | Intel UHD 630 Graphics | 32 GB RAM | Latest Retail and Beta versions of complete Affinity range installed Link to comment Share on other sites More sharing options...
Staff Dan C Posted January 21, 2021 Staff Share Posted January 21, 2021 If the above doesn't work for you @Ron Kakucs then please provide a setup log file, as described below - On 12/2/2019 at 10:28 AM, Dan C said: I will need the installer log file to confirm this. Please open Windows Run (Windows Key + R) then paste the following string and press OK: %temp%\AffinitySetup In the window that opens, please select the most recently created folder, then attach SetupUI.log to your reply here Thanks in advance Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Ron Kakucs Posted January 21, 2021 Share Posted January 21, 2021 here is the file SetupUI.log Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted January 21, 2021 Staff Share Posted January 21, 2021 Many thanks for your file. This shows me that your System is missing an .msi file from the previous version of Affinity, which is causing the update to fail as it cannot remove the previous version successfully. We'll need to manually remove the current version of Affinity Photo from your PC before installing the latest version. Please download the following tool from Microsoft to uninstall the previous version - https://support.microsoft.com/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed Once downloaded please run the tool, select Uninstalling and then Affinity Photo from the list of apps shown. If you can't see Affinity Photo in the list, select the aptly named first option and then paste the following code in and select OK. Depending on which version you most recently had installed, the code will be slightly different but I believe you'll require the first one below: {21399BDD-4C2C-4565-9426-410BDC894DA7} {E0A227B9-8299-48C6-9FB2-71140FEF82B4} Once the uninstaller has completed, please visit the following link and download a fresh copy of the latest exe, then navigate to the downloaded .exe right-click on the file and select Run as Administrator, this should hopefully install the app for you as expected. https://store.serif.com/update/windows/photo/1/ I hope this helps! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Ron Kakucs Posted January 21, 2021 Share Posted January 21, 2021 thank you, it worked! I really appreciate the FAST help ! Dan C 1 Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted January 21, 2021 Staff Share Posted January 21, 2021 No problem at all, happy to help Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
voom Posted February 26, 2021 Share Posted February 26, 2021 I have the "Fehler beim Setup" message when trying to install any of the 1.9.1 Apps. Uninstall (1.9) did not work either, only with the windows fix tool linked above I could remove the apps. But - after a restart and run as admin - I still can't install the apps! So now I have no working apps and cannot install them either. Attached the log from the last attempt to install Designer... (I installed some other App-Updates today which worked...) SetupUI.log Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted February 26, 2021 Staff Share Posted February 26, 2021 Hi @voom, Sorry to hear you're having trouble and many thanks for the file provided! I can confirm this shows the following error: +MsiOperation result: 1601 This error indicates that your computer cannot currently connect to the Windows Installer service, please see the following link for resolution steps on the Microsoft forums - https://answers.microsoft.com/en-us/windows/forum/windows_vista-windows_programs/error-1601-windows-installer-is-not-accessible/08dce679-496d-43f4-a4b5-bb467800bb90 I hope this helps Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
voom Posted February 26, 2021 Share Posted February 26, 2021 I have done all that already (at least anything that applies to Win 10) up to an inplace update from a current Win 10 Pro ISO - and because that did not help after that restoring a system image that is a week old from a point when everything was still working. Any other app that uses the Windows Installer now can be installed again, only the Affinity apps show that error. I have seen Windows Installer running today e.g. when Davinci Resolve was installing. So the problem seems not to be Windows Installer being corrupted but that certain apps can't connect to it. Of course I deactivated any firewall etc. as well with no effect. Quote Link to comment Share on other sites More sharing options...
voom Posted February 26, 2021 Share Posted February 26, 2021 Hmm.... feels like a miracle. In a frustrated mood I tried to install once more for the felt 100th time today - and now it worked. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted March 1, 2021 Staff Share Posted March 1, 2021 That's certainly very strange but many thanks for letting me know you've been able to install the app successfully as I'm glad to hear this Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
MiriamK Posted April 20, 2021 Share Posted April 20, 2021 On 1/21/2021 at 3:39 PM, Dan C said: Please download the following tool from Microsoft to uninstall the previous version - https://support.microsoft.com/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed Once downloaded please run the tool, select Uninstalling and then Affinity Photo from the list of apps shown. If you can't see Affinity Photo in the list, select the aptly named first option and then paste the following code in and select OK. Depending on which version you most recently had installed, the code will be slightly different but I believe you'll require the first one below: {21399BDD-4C2C-4565-9426-410BDC894DA7} {E0A227B9-8299-48C6-9FB2-71140FEF82B4} Once the uninstaller has completed, please visit the following link and download a fresh copy of the latest exe, then navigate to the downloaded .exe right-click on the file and select Run as Administrator, this should hopefully install the app for you as expected. https://store.serif.com/update/windows/photo/1/ I hope this helps! Hello Team, I had the same issue with setup failed and already tried the quoted solutions. I have added the setupUI.log to this message Hope you can help me. SetupUI.log.txt Quote Link to comment Share on other sites More sharing options...
MiriamK Posted April 20, 2021 Share Posted April 20, 2021 problem was already resolved. disk space was to low Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted April 21, 2021 Staff Share Posted April 21, 2021 Hi @MiriamK, Welcome to the forums! Many thanks for letting me know this has been resolved and for providing your solution for others to see! Should you have any further questions, please don't hesitate to start a new thread Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Katakalaka Posted February 5, 2022 Share Posted February 5, 2022 Hello, I also have trouble with installing the software after download, i also can't attache the setuplog.. I tried the installing as a admin. I also never had affinity installed before.. Thank you for any help. Greets Quote Link to comment Share on other sites More sharing options...
Katakalaka Posted February 5, 2022 Share Posted February 5, 2022 SetupUI.log Ah here it is ! Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted February 5, 2022 Share Posted February 5, 2022 7 minutes ago, Katakalaka said: SetupUI.logUnavailable Ah here it is ! Welcome to the Serif Affinity forums. That upload doesn't seem to have worked. Try again, perhaps? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Katakalaka Posted February 5, 2022 Share Posted February 5, 2022 SetupUI.log Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted February 5, 2022 Share Posted February 5, 2022 Thanks, @Katakalaka. You have another Windows application installation or system update in progress. I would restart Windows, then go into Windows Update and make sure nothing is happening there, then try the Affinity application install again. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
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