How can I get a refund if I purchased from the apple mac store?

[reynaldonavedo]

Hi all,

I recently bought Designer from the apple store, wondering if I can get a refund since I think to use my desktop PC instead of my macbook pro.  Any advise?

[Callum]

Hi Reynaldonavedo,

Welcome to the forums

You would need to contact the App Store support team to obtain a refund as we have no control over app store purchases I'm afraid.

Thanks

C

[John Alexander]

I bought the Publisher from App Store tonight, not what I want at all, a refund please

 

[Joachim_L]

On 11/30/2019 at 12:21 PM, Callum said:

You would need to contact the App Store support team to obtain a refund as we have no control over app store purchases I'm afraid.

Sorry to hear you bought the wrong application @John Alexander, Callum gave the advice you need.

[John Alexander]

Then why sell through the App Store??? Thats a dodge is all

[John Alexander]

all I get when I open up is more to buy, that was not why I ordered. You are not helping your brand by simply busting down doors so we will buy more

 

[John Alexander]

Not the wrong application at all its the wrong marketing scheme you are showing, maybe let me try out the current purchase before giving me a gazillion other things to buy????

I will avoid in the future

[iconoclast]

It's not unusual that you have to contact the trader, where you bought whatever you bought, and not the facturer. It is f.e. the same with shoes or consumer electronics and most other things, because the facturer sold the stuff to the trader to resell it. So unfortunately your contact partner has to be the Apple Store, not Serif. I'm in an almost  similar situation, because I bought two of the Affinity softwares at the Microsoft Store. Today I'm not glad with that decission. But it's too late to change it.

[GarryP]

1 hour ago, John Alexander said:

Then why sell through the App Store??? Thats a dodge is all

Not at all; it’s a perfectly normal practice to offer software for sale on the Apple Store if you want to sell to Apple users.
As has been mentioned above, if you buy from Apple then any complaint about that purchase decision should be with Apple.

1 hour ago, John Alexander said:

all I get when I open up is more to buy

What do you mean by this? Can you show us what you are seeing because that doesn’t sound like what should happen?
Are you sure you are not getting the App Store mixed up with the Publisher application?

1 hour ago, John Alexander said:

You are not helping your brand by simply busting down doors

What do you mean by this? Which “doors” are getting 'busted'?

1 hour ago, John Alexander said:

maybe let me try out the current purchase

You could have installed a free trial version of Publisher via the Serif website: https://affinity.serif.com/en-gb/publisher/ (scroll down to the bottom and press “free trial”).

[PixelPest]

5 hours ago, GarryP said:

Are you sure you are not getting the App Store mixed up with the Publisher application?

He probably meant the "Welcome" screen with offers to other apps+content. But this is optional as we all know and nowhere is indicated to buy more stuff to get the app to work.

Good point on the free trial GarryP.

[thomaso]

8 hours ago, John Alexander said:

Then why sell through the App Store???
(…) its the wrong marketing scheme

What exactly made you choose the Apple Store specifically?
Serif itself only links to their Serif store, for instance via the "BUY NOW" button …

 

… or via "MENU" –> "Content Store".

[PixelPest]

I still believe he´s talking about the Welcome screen:

But who knows exactly?

[lepr]

45 minutes ago, thomaso said:

Serif itself only links to their Serif store, for instance via the "BUY NOW" button …

There is a link to the Mac App Store on the page for each app.

[thomaso]

5 minutes ago, anon2 said:

There is a link to the Mac App Store on the page for each app.

Oh, thank you, I hadn't noticed this footer note "Also there is …". (In my previous trials I got guided directly to my shopping cart instead when clicking "Buy Now" on the Serif site.) Well, if I click this App store link in the footer below the more obvious Serif Store "Buy" buttons, I still have to confirm in the next browser screen to switch from the browser to the AppStore.app.

While the OP sounds to be surprised having bought in the App store, as if this way was the most obvious or the only visible way. That made me wonder, how the OP in fact was guided to the Apple store.

[R C-R]

11 hours ago, John Alexander said:

Then why sell through the App Store???

Because the Mac App Store (MAS) is integrated into the macOS. As such, it provides a "one-stop-shop" for buying & updating thousands of both Apple & third party apps; enables Apple promoted services like Family Sharing of apps & automatically installing/updating apps bought through the MAS on one Mac onto others associated with the same Apple ID; & eliminates the need for individual product keys for each app bought through the MAS.

11 hours ago, John Alexander said:

all I get when I open up is more to buy, that was not why I ordered.

To request a refund for a MAS purchase, open the App Store app (it is on the Apple menu) not the Affinity app. Scroll down to near the bottom of the app window to where the "Quick Links" section is & click on the "Report a Problem" link. After you provide your password you will be directed to https://reportaproblem.apple.com. Click on the triangle next to where it says "I'd like to..." & select "Request a Refund" from the list that pops up.

Edit: Actually, you can just click on the report problem link above if you do not want to go through the MAS app.