Onetonsoup22 Posted November 28, 2019 Share Posted November 28, 2019 Hello I purchased the AD workbook but have not received any confirmation of dispatch as of yet. Please advise. Quote Link to comment Share on other sites More sharing options...
Staff StevenS Posted November 29, 2019 Staff Share Posted November 29, 2019 Hi @Onetonsoup22, Welcome to the Affinity forum. Could you please contact affinityorders@serif.com and they will be able to look in to this for you. Quote Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them. Link to comment Share on other sites More sharing options...
Onetonsoup22 Posted November 29, 2019 Author Share Posted November 29, 2019 Hello Steven, I sent them an email 3 days ago with all pertinent details but not heard of anything. Thanks Quote Link to comment Share on other sites More sharing options...
JJES Posted December 9, 2019 Share Posted December 9, 2019 (edited) My order (for both books) was placed Dec 4th and also no dispatch-notification. How long does that usually take? Not in a hurry, but I hope to have the books in my hands before Christmas holidays start. Edited December 9, 2019 by JJES Quote Link to comment Share on other sites More sharing options...
scottafry Posted December 9, 2019 Share Posted December 9, 2019 Same as JJES. Placed order for both workbooks on December 2nd. Have not received any dispatch notification. Any information would be most appreciated. Kind regards, Scott Quote Link to comment Share on other sites More sharing options...
FridaysChild Posted December 11, 2019 Share Posted December 11, 2019 I also ordered workbooks on December 2nd. No dispatch notification yet and currently on business day 7. I sent an email to affinity orders but the automated acknowledgement says it takes 2-3 days to get a reply. Anyone successfully received their Black Friday ordered workbooks yet? Friday Quote Link to comment Share on other sites More sharing options...
JJES Posted December 12, 2019 Share Posted December 12, 2019 Good to hear that I’m not the only one who is waiting for a sign, but honestly i was hoping for some official response. I’ve just written an email as well, asking for an estimate when the Workbooks will be dispatched. If I’ll get an answer, I’ll let you know. Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted December 12, 2019 Staff Share Posted December 12, 2019 Sorry there is a backlog replying to emails to AffinityOrders@serif.com . Please use that method to get an answer specific to you as we do not tend to discuss individual orders here. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
JJES Posted December 13, 2019 Share Posted December 13, 2019 @Patrick Connor, a general answer about the estimated time it takes to dispatch would suffice. Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted December 13, 2019 Staff Share Posted December 13, 2019 We are taking delivery of more English Photo and Designer workbooks today. Some people are getting deliveries from before that order some are having to wait for those new books to replenish stocks and to be dispatched, so there is no generic estimate that I have for you, sorry. hopefully the email replies can be more specific. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
JJES Posted December 13, 2019 Share Posted December 13, 2019 Thanks Patrick. I just got an email from Affinity Team (Steven) about some delays, and he hopes to ship around the 18th. All I wanted to know Fingers crossed the package arrives in time for Christmas... Cheers! Quote Link to comment Share on other sites More sharing options...
FridaysChild Posted December 13, 2019 Share Posted December 13, 2019 Just had an email too - mine just says sometime next week! Fingers crossed we’ll get them soon! Quote Link to comment Share on other sites More sharing options...
GThornton Posted December 19, 2019 Share Posted December 19, 2019 Ordered Affinity Photo Workbook on 4th December and haven't had an email about dispatch yet. I'm from England by the way. Quote Link to comment Share on other sites More sharing options...
FridaysChild Posted December 20, 2019 Share Posted December 20, 2019 Has anyone had an email yet confirming that their workbooks have been despatched? Tumbleweed here. UK, ordered 2 December. Quote Link to comment Share on other sites More sharing options...
Adam Posted December 20, 2019 Share Posted December 20, 2019 Hello all, Apologies for the delay regarding your Workbooks. We are looking to despatch all of these Workbooks within the next 24 hours, at the very latest. Best regards, Adam Quote Link to comment Share on other sites More sharing options...
JJES Posted December 20, 2019 Share Posted December 20, 2019 5 hours ago, FridaysChild said: Has anyone had an email yet confirming that their workbooks have been despatched? Tumbleweed here. UK, ordered 2 December. Two hours ago I got a notification of shipment. Ordered Dec.4th, Eindhoven NL. GThornton 1 Quote Link to comment Share on other sites More sharing options...
FridaysChild Posted December 20, 2019 Share Posted December 20, 2019 Congratulations JJES! Still nothing here. Did they say how they would be sending? Courier, Standard Mail, pigeon carrier? Quote Link to comment Share on other sites More sharing options...
JJES Posted December 23, 2019 Share Posted December 23, 2019 (edited) Today I received the Designer Workbook. Oddly enough not the Photo Workbook, which I ordered together. It was delivered by DPD in an Amazon envelope, without any protection (but the book is fine). UPDATE: while posting this message, I received another email from Affinity, telling that my order has been dispatched. In both dispatch confirmations both books are mentioned though. UPDATE II: Affinity replied to my mail and confirmed that the delivery was spread over two packages. Edited December 23, 2019 by JJES Updated after receiving reply from Affinity Quote Link to comment Share on other sites More sharing options...
FridaysChild Posted December 23, 2019 Share Posted December 23, 2019 Well that’s partly a good result, thanks for the update. For me in UK ordering on 2 December still no dispatch notification. Quote Link to comment Share on other sites More sharing options...
FridaysChild Posted December 23, 2019 Share Posted December 23, 2019 Finally - at 5.30pm I received an email with a dispatch notification for the two workbooks I ordered. They will be with me "soon". Quote Link to comment Share on other sites More sharing options...
Amberklene Posted December 24, 2019 Share Posted December 24, 2019 Still waiting on despatch notification - even though assured via email they were to be shipped by the end of last week. Very dissapointed as it was an Xmas pressie for my daughter... Quote Link to comment Share on other sites More sharing options...
endure Posted December 24, 2019 Share Posted December 24, 2019 (edited) Same here. I ordered on the 4th. I've sent an email to Affinityorders and had an automatic reply telling me they're on holiday until the 2nd January! Edited December 24, 2019 by endure Quote Link to comment Share on other sites More sharing options...
FridaysChild Posted December 24, 2019 Share Posted December 24, 2019 Update. After receiving despatch notice 5.30 yesterday the designer workbook came through my letterbox today. Just had another despatch email 20 mins ago so am guessing the photo workbook has been posted today. Quote Link to comment Share on other sites More sharing options...
JJES Posted December 27, 2019 Share Posted December 27, 2019 My Photo Workbook just arrived, by DHL, packaged by Amazon in one of their cardboard envelopes. Happy again. I wish all of you the best for 2020, I’m off reading Patrick Connor 1 Quote Link to comment Share on other sites More sharing options...
Trevor A Posted December 27, 2019 Share Posted December 27, 2019 I'm in the same situation. Photo Workbook ordered 4th December. Automated order confirmation received immediately. Since then - nothing. That's more than three weeks. (I am located in the UK.) At least an e-mail explaining the delay would have been welcome. Glad if it's selling well, but communication needs improving. Quote Link to comment Share on other sites More sharing options...
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