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Since downgrading from poxy CATALINA back to MOJAVE, I am unable to open a new blank file with a transparent background (even though TRANSPARENT is ticked in File-New)

The BACKGROUND brush does not produce the chequer board transparency effect when editing a picture.

This is the same in both Affinity Designer and Affinity Photo.

Can anyone throw any light on this please  attached file are my system details.

MACdetails.png

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6 minutes ago, Harrythespida said:

The BACKGROUND brush does not produce the chequer board transparency effect when editing a picture.

I think you may have Opacity and or Flow set to too low a value. Check the Context Toolbar for their values. They should be 100%. Go to View > Context Toolbar and make sure it is checked in order to view it.

Mac Pro (Late 2013) Mac OS 12.7.4 
Affinity Designer 2.4.0 | Affinity Photo 2.4.0 | Affinity Publisher 2.4.0 | Beta versions as they appear.

I have never mastered color management, period, so I cannot help with that.

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4 hours ago, Harrythespida said:

The BACKGROUND brush does not produce the chequer board transparency effect when editing a picture.

You mean "Background Erase Brush Tool"?

Have you selected the right layer? Is it a Pixel layer (not an Image layer)?

Are the correct brush parameters set? Opacity, Flow, Hardness in context toolbar?

Don't want to submit a screenshot?

Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301
Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155.
Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155.
Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130.

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  • Staff

Hi Harrythespida :)

15 hours ago, Harrythespida said:

I am unable to open a new blank file with a transparent background (even though TRANSPARENT is ticked in File-New)

If you create a new, blank file with Transparent Background selected, how does the document appear on screen? Could you please provide a screenshot of this?

 

Please Note: I am now out of the office until Tuesday 2nd April on annual leave.

If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap.

Many thanks :)

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Hi Dan I think the problem lies with something on my macbook as I  deleted Affiniy Photo and have just downloaded the trial version from Serif store (rather than from the mac app stre) and the problem is still there. I am begining to think a wipe of my hard drive is going to be the only way to cure this problem (when I can pluck up the courage) I have attatched 2 screen shots just in case.

2.png

1.png

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Dan well thats strange 'cos that screenshot shows the transparent chequer board but my screen shows just plain white. It gets more weird all the tme. Just gone back and can confirm when transparecy is ticked in FILE/NEW, the chequer board is definately not shown, a white screen is presented.

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Just in case: have you checked after macOS downgrade installation your display settings, respectively the monitor color profile, set in both macOS + Affinity?
(in case a preference might be the reason for the missing gray in the transparency checkerboard you will notice this also in a sample image with similar tones)

macOS 10.14.6 | MacBookPro Retina 15" | Eizo 27" | Affinity V1

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3 hours ago, Harrythespida said:

Dan well thats strange 'cos that screenshot shows the transparent chequer board but my screen shows just plain white. It gets more weird all the tme. Just gone back and can confirm when transparecy is ticked in FILE/NEW, the chequer board is definately not shown, a white screen is presented.

I believe that indicates that your monitor brightness and/or contrast are misadjusted.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

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3 hours ago, Harrythespida said:

Could you elaborate more please

If you're speaking about my response, when the checkerboard pattern is not directly visible on your monitor, but is visible in screenshots, that can indicate that you have the contrast turned down too much, or the brightness turned up too much, based on experiences by other users in these forums.

Since that's what you're seeing, you should check those adjustments, I think.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

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Hi Walt, but it does not correspond to what OP writes in previous posts, because the checkerboard sometimes sees, even on his screenshot. Since the visibility of the checkerboard depends on the currently displayed tools/dialogs, there may be a problem with the display - video card/driver. Try updating them, or adjust your Preference settings.

Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301
Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155.
Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155.
Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130.

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  • Staff

Apologies for the delayed response Harrythespida - thanks for trying the change of Display and I'm sorry to hear this hasn't helped.

This is likely caused by the Colour Profile, either set in Affinity or through your OS. Could you please open Affinity Preferences>Colour and provide a screenshot of your settings?

Secondly, please open System Preferences>Displays>Colour and provide a screenshot of the profile in use here?

Thanks in advance!

Please Note: I am now out of the office until Tuesday 2nd April on annual leave.

If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap.

Many thanks :)

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On 11/28/2019 at 12:56 PM, thomaso said:

have you checked (...) your display settings, respectively the monitor color profile, set in both macOS + Affinity?

35 minutes ago, Harrythespida said:

Here are the two screenshots,

Thank you. You seem to have mixed hardware profiles (display/monitor) + software profiles (app, document) in a confusing way.

The "BenQ GW 2270" seems to be hardware (monitor) and should become assigned a corresponding profile, fortunately it is named "BenQ" in you case.

The "sRGB" (or e.g. "Adobe RGB", "Apple RGB", or any CMYK profile) can be used for documents and for Affinity app color preferences. There no hardware profile ("BenQ") should occur in any setting.

macOS 10.14.6 | MacBookPro Retina 15" | Eizo 27" | Affinity V1

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sRGB.
If you are not proficient in ICC profiles, you can only hurt the setup. Therefore, it is best to leave default (sRGB).
Adjust if necessary the ICC for your "monitor" (BenQ) to the "monitor/display" OS profile.

For interest: Color_Management_Handbook_Ver5.pdf

Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301
Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155.
Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155.
Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130.

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2 hours ago, Harrythespida said:

Thomaso, could you tell me what I should put in each of the options for both the mac DISPLAY and Affinity COLOUR PREF please?

For now I'd recommend "BenQ GW2270" for the monitor (macOS preference) / and "sRBG" for Affinity.

322747307_benQGW2270.png.c26806b8530cb88ed078f8ecbd288187.png

705242787_colorprefsRGB.jpg.0f1931536b521c3abb2cbfc17a623ede.jpg

Though sRGB is the smallest RGB color space it is also the most compatible on different devices, web browsers included. Once you get more experienced in image editing you will 'automatically' run into more knowledge and possible advantage of other profiles than sRGB.

macOS 10.14.6 | MacBookPro Retina 15" | Eizo 27" | Affinity V1

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3 hours ago, thomaso said:

than sRGB

However, this is the maximum for this monitor.

Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301
Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155.
Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155.
Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130.

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  • 1 year later...

Hello All

Interesting to read your posts. I am running Big Sur and have the same issue of the annoying chequerboard background.

I have tried several things, but finally, via your posts, this does work for me:

In New Document, un-tick transparent background.

In view, un-tick show grid.

Good luck.

Bill

 

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