Harrythespida Posted November 26, 2019 Share Posted November 26, 2019 Since downgrading from poxy CATALINA back to MOJAVE, I am unable to open a new blank file with a transparent background (even though TRANSPARENT is ticked in File-New) The BACKGROUND brush does not produce the chequer board transparency effect when editing a picture. This is the same in both Affinity Designer and Affinity Photo. Can anyone throw any light on this please attached file are my system details. Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted November 26, 2019 Share Posted November 26, 2019 6 minutes ago, Harrythespida said: The BACKGROUND brush does not produce the chequer board transparency effect when editing a picture. I think you may have Opacity and or Flow set to too low a value. Check the Context Toolbar for their values. They should be 100%. Go to View > Context Toolbar and make sure it is checked in order to view it. Quote Mac Pro (Late 2013) Mac OS 12.7.4 Affinity Designer 2.4.0 | Affinity Photo 2.4.0 | Affinity Publisher 2.4.0 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
Harrythespida Posted November 26, 2019 Author Share Posted November 26, 2019 Thanks for the reply Bruce but my Opacity is already set to 100% in both Photo and Designer It is though the problem lies somewhere with my mac O/s although all the other tools work fine. By the way can't find FLOW ? Quote Link to comment Share on other sites More sharing options...
Pšenda Posted November 26, 2019 Share Posted November 26, 2019 4 hours ago, Harrythespida said: The BACKGROUND brush does not produce the chequer board transparency effect when editing a picture. You mean "Background Erase Brush Tool"? Have you selected the right layer? Is it a Pixel layer (not an Image layer)? Are the correct brush parameters set? Opacity, Flow, Hardness in context toolbar? Don't want to submit a screenshot? Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301 Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130. Link to comment Share on other sites More sharing options...
Staff Dan C Posted November 27, 2019 Staff Share Posted November 27, 2019 Hi Harrythespida 15 hours ago, Harrythespida said: I am unable to open a new blank file with a transparent background (even though TRANSPARENT is ticked in File-New) If you create a new, blank file with Transparent Background selected, how does the document appear on screen? Could you please provide a screenshot of this? Quote Please Note: I am now out of the office until Tuesday 2nd April on annual leave. If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap. Many thanks Link to comment Share on other sites More sharing options...
Harrythespida Posted November 28, 2019 Author Share Posted November 28, 2019 Hi Dan I think the problem lies with something on my macbook as I deleted Affiniy Photo and have just downloaded the trial version from Serif store (rather than from the mac app stre) and the problem is still there. I am begining to think a wipe of my hard drive is going to be the only way to cure this problem (when I can pluck up the courage) I have attatched 2 screen shots just in case. Quote Link to comment Share on other sites More sharing options...
Harrythespida Posted November 28, 2019 Author Share Posted November 28, 2019 Dan well thats strange 'cos that screenshot shows the transparent chequer board but my screen shows just plain white. It gets more weird all the tme. Just gone back and can confirm when transparecy is ticked in FILE/NEW, the chequer board is definately not shown, a white screen is presented. Quote Link to comment Share on other sites More sharing options...
Harrythespida Posted November 28, 2019 Author Share Posted November 28, 2019 Pšenda, hope you can see the screenshots and my further comments ? Quote Link to comment Share on other sites More sharing options...
thomaso Posted November 28, 2019 Share Posted November 28, 2019 Just in case: have you checked after macOS downgrade installation your display settings, respectively the monitor color profile, set in both macOS + Affinity? (in case a preference might be the reason for the missing gray in the transparency checkerboard you will notice this also in a sample image with similar tones) Quote macOS 10.14.6 | MacBookPro Retina 15" | Eizo 27" | Affinity V1 Link to comment Share on other sites More sharing options...
Harrythespida Posted November 28, 2019 Author Share Posted November 28, 2019 The problem gets stranger and stranger . (see pics) Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 28, 2019 Share Posted November 28, 2019 3 hours ago, Harrythespida said: Dan well thats strange 'cos that screenshot shows the transparent chequer board but my screen shows just plain white. It gets more weird all the tme. Just gone back and can confirm when transparecy is ticked in FILE/NEW, the chequer board is definately not shown, a white screen is presented. I believe that indicates that your monitor brightness and/or contrast are misadjusted. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Harrythespida Posted November 28, 2019 Author Share Posted November 28, 2019 Could you elaborate more please Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 28, 2019 Share Posted November 28, 2019 3 hours ago, Harrythespida said: Could you elaborate more please If you're speaking about my response, when the checkerboard pattern is not directly visible on your monitor, but is visible in screenshots, that can indicate that you have the contrast turned down too much, or the brightness turned up too much, based on experiences by other users in these forums. Since that's what you're seeing, you should check those adjustments, I think. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Pšenda Posted November 28, 2019 Share Posted November 28, 2019 Hi Walt, but it does not correspond to what OP writes in previous posts, because the checkerboard sometimes sees, even on his screenshot. Since the visibility of the checkerboard depends on the currently displayed tools/dialogs, there may be a problem with the display - video card/driver. Try updating them, or adjust your Preference settings. Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301 Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130. Link to comment Share on other sites More sharing options...
JimmyJack Posted November 29, 2019 Share Posted November 29, 2019 Harry, just a hunch. But is Metal enabled (prefs > performance > display)? If so, turn it off (in favor of openGL).... see what happens. Quote Link to comment Share on other sites More sharing options...
Harrythespida Posted November 29, 2019 Author Share Posted November 29, 2019 Hi Jimmy Jack, metal was turned on,changed it to open GL but unfortunately problem still there.Thanks anyway. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted November 29, 2019 Staff Share Posted November 29, 2019 Apologies for the delayed response Harrythespida - thanks for trying the change of Display and I'm sorry to hear this hasn't helped. This is likely caused by the Colour Profile, either set in Affinity or through your OS. Could you please open Affinity Preferences>Colour and provide a screenshot of your settings? Secondly, please open System Preferences>Displays>Colour and provide a screenshot of the profile in use here? Thanks in advance! Quote Please Note: I am now out of the office until Tuesday 2nd April on annual leave. If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap. Many thanks Link to comment Share on other sites More sharing options...
Harrythespida Posted November 29, 2019 Author Share Posted November 29, 2019 Here are the two screenshots, I only hope they throw some light on the problem Quote Link to comment Share on other sites More sharing options...
thomaso Posted November 29, 2019 Share Posted November 29, 2019 On 11/28/2019 at 12:56 PM, thomaso said: have you checked (...) your display settings, respectively the monitor color profile, set in both macOS + Affinity? 35 minutes ago, Harrythespida said: Here are the two screenshots, Thank you. You seem to have mixed hardware profiles (display/monitor) + software profiles (app, document) in a confusing way.The "BenQ GW 2270" seems to be hardware (monitor) and should become assigned a corresponding profile, fortunately it is named "BenQ" in you case.The "sRGB" (or e.g. "Adobe RGB", "Apple RGB", or any CMYK profile) can be used for documents and for Affinity app color preferences. There no hardware profile ("BenQ") should occur in any setting. Quote macOS 10.14.6 | MacBookPro Retina 15" | Eizo 27" | Affinity V1 Link to comment Share on other sites More sharing options...
Harrythespida Posted November 29, 2019 Author Share Posted November 29, 2019 Thomaso, could you tell me what I should put in each of the options for both the mac DISPLAY and Affinity COLOUR PREF please? Quote Link to comment Share on other sites More sharing options...
Pšenda Posted November 29, 2019 Share Posted November 29, 2019 sRGB. If you are not proficient in ICC profiles, you can only hurt the setup. Therefore, it is best to leave default (sRGB). Adjust if necessary the ICC for your "monitor" (BenQ) to the "monitor/display" OS profile. For interest: Color_Management_Handbook_Ver5.pdf Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301 Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130. Link to comment Share on other sites More sharing options...
thomaso Posted November 29, 2019 Share Posted November 29, 2019 2 hours ago, Harrythespida said: Thomaso, could you tell me what I should put in each of the options for both the mac DISPLAY and Affinity COLOUR PREF please? For now I'd recommend "BenQ GW2270" for the monitor (macOS preference) / and "sRBG" for Affinity. Though sRGB is the smallest RGB color space it is also the most compatible on different devices, web browsers included. Once you get more experienced in image editing you will 'automatically' run into more knowledge and possible advantage of other profiles than sRGB. Quote macOS 10.14.6 | MacBookPro Retina 15" | Eizo 27" | Affinity V1 Link to comment Share on other sites More sharing options...
Harrythespida Posted November 29, 2019 Author Share Posted November 29, 2019 Thanks very much I have now got my transparency back hurrah hurrah hurrah. Thats to everyone who contributed great bunch. Many thanks to one and all Harrythespida thomaso and Dan C 2 Quote Link to comment Share on other sites More sharing options...
Pšenda Posted November 29, 2019 Share Posted November 29, 2019 3 hours ago, thomaso said: than sRGB However, this is the maximum for this monitor. Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301 Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130. Link to comment Share on other sites More sharing options...
BadgerBill Posted December 21, 2020 Share Posted December 21, 2020 Hello All Interesting to read your posts. I am running Big Sur and have the same issue of the annoying chequerboard background. I have tried several things, but finally, via your posts, this does work for me: In New Document, un-tick transparent background. In view, un-tick show grid. Good luck. Bill Quote Link to comment Share on other sites More sharing options...
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