pyxl.er Posted November 25, 2019 Share Posted November 25, 2019 I have downloaded the newest version of Affinity designer on my laptop. I dont know if its because my laptop is pretty crappy or if its the app. I did an event check and there is only one error. If anyone could help please respond Asap! Quote Link to comment Share on other sites More sharing options...
Move Along People Posted November 25, 2019 Share Posted November 25, 2019 - Quote Move Along people,nothing to see here Link to comment Share on other sites More sharing options...
pyxl.er Posted November 25, 2019 Author Share Posted November 25, 2019 Quote Link to comment Share on other sites More sharing options...
pyxl.er Posted November 25, 2019 Author Share Posted November 25, 2019 I dont really know if this helps? The only apps open are Designer, the Task Manager and the Event Manager Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted November 25, 2019 Staff Share Posted November 25, 2019 Navigate to the below location from the Run Dialog. In this folder you will find Crash Reports generated by our apps. Please send us the .dmp file with the latest Created/Modified Date. Affinity Designer: %APPDATA%\Affinity\Designer\1.0\CrashReports We can then check to see if it narrows down the cause of the app. Quote Link to comment Share on other sites More sharing options...
Move Along People Posted November 25, 2019 Share Posted November 25, 2019 - Quote Move Along people,nothing to see here Link to comment Share on other sites More sharing options...
pyxl.er Posted November 25, 2019 Author Share Posted November 25, 2019 Windows 10 8.00 GB RAM Intel(R) Graphics 620 Quote Link to comment Share on other sites More sharing options...
pyxl.er Posted November 25, 2019 Author Share Posted November 25, 2019 I cant find the crash reporter on my computer at all. Do I have to re download the app? Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted November 25, 2019 Share Posted November 25, 2019 @pyxl.er Are you exactly following @Lee Ds advice in his earlier post? 27 minutes ago, pyxl.er said: I cant find the crash reporter There isn't a Crash Reporter as such but rather you should have Crash Reports in the folder that Lee directed you to. If you're not sure how to access that folder do the following: Tap the Windows key (bottom left hand corner of your keyboard) and R at the same time. That opens the Run box. Copy and past the following into that box: %APPDATA%\Affinity\Designer\1.0\CrashReports. In that directory you should find a folder called "reports". Copy and paste to your next reply any file you find there that has a .dmp extension. I would be very surprised if you need to redownload and install the app. HTH Jeff Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
firstdondiego Posted November 26, 2019 Share Posted November 26, 2019 I'm having a similar issue. For me, what's happening is whenever I save a new file, my entire computer will crash. Not just Affinity Photo, THE ENTIRE COMPUTER!!! Now I did discover that this happens when more than 8 GB of RAM gets used. I have 16 GB so that's more than enough RAM for it to operate. Any ideas? Quote Link to comment Share on other sites More sharing options...
IanSG Posted November 26, 2019 Share Posted November 26, 2019 13 hours ago, emmrecs01 said: There isn't a Crash Reporter as such but rather you should have Crash Reports in the folder that Lee directed you to. I've had issues with Affinity apps putting the dumps in the "wrong" folders - it's probably worth searching for .dmp files. The app name will appear somewhere in the file or path name. Windows Explorer's search feature isn't great, so I use Everything. Quote AP, AD & APub user, running Win10 Link to comment Share on other sites More sharing options...
walt.farrell Posted November 26, 2019 Share Posted November 26, 2019 7 hours ago, firstdondiego said: I'm having a similar issue. For me, what's happening is whenever I save a new file, my entire computer will crash. Not just Affinity Photo, THE ENTIRE COMPUTER!!! Now I did discover that this happens when more than 8 GB of RAM gets used. I have 16 GB so that's more than enough RAM for it to operate. Any ideas? Do you get a Windows Blue Screen of Death (BSOD)? If so, please see this FAQ entry, especially if the error is for cldflt.sys: If some other error is shown, what error was it? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
pyxl.er Posted November 26, 2019 Author Share Posted November 26, 2019 Thank you guys so much. I did find the .dmp file, but my whole computer has been lagging lately so maybe its that as well. emmrecs01 1 Quote Link to comment Share on other sites More sharing options...
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