pinecoast Posted November 22, 2019 Share Posted November 22, 2019 (edited) Hello, I can't get Designer or Photo to open. I have the latest version of Windows and both programs. When I click to open them, I get a blank screen, and then after about a minute, it closes as if nothing happened. I've uninstalled and reinstalled both. This problem has been ongoing for about three months now, and I've switched back to Photoshop just so I can get my projects done, but I really really need Designer to open. Every now and then, if I try to open it about 4 times in a row, it will open. But not every time. Extremely frustrated. Edited November 22, 2019 by pinecoast Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted November 22, 2019 Share Posted November 22, 2019 @pinecoast Have you seen and looked through the new FAQ section of the forum? This post in that forum will at least give you a possible starting pointer. HTH Jeff Mark Ingram 1 Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
pinecoast Posted November 22, 2019 Author Share Posted November 22, 2019 1 hour ago, emmrecs01 said: @pinecoast Have you seen and looked through the new FAQ section of the forum? This post in that forum will at least give you a possible starting pointer. HTH Jeff Hi @emmrecs01, I do not have any of those apps. Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted November 22, 2019 Share Posted November 22, 2019 @pinecoast So you need to do everything that is mentioned in the final paragraph of that post; Quote If you don't have any of the Third Party apps listed in the above link and the app is still crashing, please start a new thread and attach your crash report - this will allow our support team to investigate your issue further. You can find out more information about crash reports in our Where to find Crash Reports FAQ. You've entirely correctly started a new thread, now you need to find and attach at least one crash report to any additional post you make. Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
pinecoast Posted November 22, 2019 Author Share Posted November 22, 2019 @emmrecs01 Thanks for pointing that out! I've attached a crash report for Designer and one for Photo. ef7087af-546e-4df6-b974-d1283a3622a7.dmp 9aea43f2-73e9-4f35-bba8-afef2de7aeb8.dmp Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted November 23, 2019 Staff Share Posted November 23, 2019 @pinecoast Thanks for uploading the crash files, I'll get them checked out when back in the office to see if they narrow down the cause of the issue. In the meantime can you make sure you have the latest graphic drivers installed. Also check for the following Windows update, if it's installed, uninstall it KB4515384 and try our apps again. Quote Link to comment Share on other sites More sharing options...
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