Can't find my license

[amber monkey]

I have to reset my macbook and have lost all of my emails, so I'm trying to find my license number so after my macbook is reset I can download it. I have checked and for some strange reason the site is saying I do not have an account so I don't know what to do.

Any help is greatly appreciated.

[emmrecs01]

@amber monkey

Welcome to the Affinity forums.

Where did you originally purchase your Affinity app(s) from?  And which app(s), by the way?  If it was from the Mac App Store you will find no record of the purchase here on the Affinity store because Apple and Serif share no customer information with each other.  Instead, you need to log into the MAS, using the same ID as you used when your original purchase was made.  You should then find your purchased app(s) listed and so can redownload and install it/them.  Also, if your purchase was via the App Store, there is no "licence number" to find since your MAS account automatically verifies your purchase and right to use.

OTOH, if you did purchase via the Affinity Store then there should be an Affinity/Serif account, linked to your email address.  But I would guess, from what you write, that that is not applicable in your case since you say "the site is saying I do not have an account".

HTH

Jeff

[amber monkey]

Thank you so much!