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Big_Stan

Topaz & Affinity acting strangely

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This morning I opened an AP photo and selected Filter > Plugins > Topaz Labs > Topaz DeNoise AI.  At that point I received a "pop-up" that said "Updates Available", I clicked "Yes". At that point I expected to see the update downloading on my Mac., but I did not, see screen shot 2, followed by screen shot 3. This is likely a Topaz Issue, but because they are so slow to reply to requests for help (my last request took 14 days before I received an answer), I am hoping that somebody on AP forum has a suggestion.  

Screen shot 1.png

Screen Shot 2.png

Screen Shot 3.png

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With many software items, if you click yes to an offer of a download, then it will download the updater/installer into your default downloads folder.  (Some will then ask if you want to install when downloaded.) Did you look there?

John

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