Big_Stan Posted November 16, 2019 Share Posted November 16, 2019 This morning I opened an AP photo and selected Filter > Plugins > Topaz Labs > Topaz DeNoise AI. At that point I received a "pop-up" that said "Updates Available", I clicked "Yes". At that point I expected to see the update downloading on my Mac., but I did not, see screen shot 2, followed by screen shot 3. This is likely a Topaz Issue, but because they are so slow to reply to requests for help (my last request took 14 days before I received an answer), I am hoping that somebody on AP forum has a suggestion. Quote Link to comment Share on other sites More sharing options...
firstdefence Posted November 16, 2019 Share Posted November 16, 2019 I would recommend updating from the app not from a plugin. Have you tried launching the topaz app directly and checking the update? Quote iMac 27" 2019 Somona 14.3.1, iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions Link to comment Share on other sites More sharing options...
Big_Stan Posted November 16, 2019 Author Share Posted November 16, 2019 Thank you. Unfortunately, I tried that before I posted, same result. Quote Link to comment Share on other sites More sharing options...
firstdefence Posted November 16, 2019 Share Posted November 16, 2019 What about downloading from here: https://topazlabs.com/downloads/ Quote iMac 27" 2019 Somona 14.3.1, iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions Link to comment Share on other sites More sharing options...
Big_Stan Posted November 16, 2019 Author Share Posted November 16, 2019 Thank you, that worked. Quote Link to comment Share on other sites More sharing options...
firstdefence Posted November 16, 2019 Share Posted November 16, 2019 20 minutes ago, Big_Stan said: Thank you, that worked. Awesome. Quote iMac 27" 2019 Somona 14.3.1, iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions Link to comment Share on other sites More sharing options...
John Rostron Posted November 16, 2019 Share Posted November 16, 2019 With many software items, if you click yes to an offer of a download, then it will download the updater/installer into your default downloads folder. (Some will then ask if you want to install when downloaded.) Did you look there? John Quote Windows 10, Affinity Photo 1.10.5 Designer 1.10.5 and Publisher 1.10.5 (mainly Photo), now ex-Adobe CC CPU: AMD A6-3670. RAM: 16 GB DDR3 @ 666MHz, Graphics: 2047MB NVIDIA GeForce GT 630 Link to comment Share on other sites More sharing options...
Big_Stan Posted November 16, 2019 Author Share Posted November 16, 2019 Thank you for your suggestion, however, I did look there first. John Rostron 1 Quote Link to comment Share on other sites More sharing options...
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