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Big_Stan

Topaz & Affinity acting strangely

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This morning I opened an AP photo and selected Filter > Plugins > Topaz Labs > Topaz DeNoise AI.  At that point I received a "pop-up" that said "Updates Available", I clicked "Yes". At that point I expected to see the update downloading on my Mac., but I did not, see screen shot 2, followed by screen shot 3. This is likely a Topaz Issue, but because they are so slow to reply to requests for help (my last request took 14 days before I received an answer), I am hoping that somebody on AP forum has a suggestion.  

Screen shot 1.png

Screen Shot 2.png

Screen Shot 3.png

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I would recommend updating from the app not from a plugin. Have you tried launching the topaz app directly and checking the update?


iMac 27" Late 2015 Fully Loaded, iMac 27" Mid 2011 both running High Sierra 10.13.6 - Affinity Designer/Photo & Publisher - Illustrator CC, Inkscape, Blender, Sketchup, Pepakura Designer, MTC, Pixelmator & Pixelmator Pro + more... XP-Pen Artist-22E, - iPad Pro 12.9 B|  

Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions

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What about downloading from here: https://topazlabs.com/downloads/


iMac 27" Late 2015 Fully Loaded, iMac 27" Mid 2011 both running High Sierra 10.13.6 - Affinity Designer/Photo & Publisher - Illustrator CC, Inkscape, Blender, Sketchup, Pepakura Designer, MTC, Pixelmator & Pixelmator Pro + more... XP-Pen Artist-22E, - iPad Pro 12.9 B|  

Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions

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20 minutes ago, Big_Stan said:

Thank you, that worked.

Awesome. :D


iMac 27" Late 2015 Fully Loaded, iMac 27" Mid 2011 both running High Sierra 10.13.6 - Affinity Designer/Photo & Publisher - Illustrator CC, Inkscape, Blender, Sketchup, Pepakura Designer, MTC, Pixelmator & Pixelmator Pro + more... XP-Pen Artist-22E, - iPad Pro 12.9 B|  

Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions

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With many software items, if you click yes to an offer of a download, then it will download the updater/installer into your default downloads folder.  (Some will then ask if you want to install when downloaded.) Did you look there?

John


Windows 10, Affinity Photo 1.7 and Designer 1.7, (mainly Photo), now ex-Adobe CC

CPU: AMD A6-3670. RAM: 16 GB DDR3 @ 666MHz, Graphics: 2047MB NVIDIA GeForce GT 630

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