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  • Staff

Hi RoyalBulwell :)

It looks as though you've hidden the UI, to reshow this please go to View>Toggle UI or alternatively press the TAB key as a keyboard shortcut. After this, you can go to File>New / File>Open and begin working on your image/document. I hope this helps!

Please Note: I am now out of the office until Tuesday 2nd April on annual leave.

If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap.

Many thanks :)

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  • Staff

I'm sorry to hear that, this is a known issue when closing the app on Mac with the UI hidden, resetting your app back to default settings should fix this.

You can reset your app back to its default settings by holding down the CTRL key while launching the app. When the Clear User Data window appears, click Select All and then Clear. The app will now open.
Be aware that resetting your app back to its default settings will lose any custom settings such as keyboard shortcuts and brushes etc. To backup such settings before resetting the app, please watch our Affinity - Exporting User Settings and Keyboard Shortcuts video. https://player.vimeo.com/video/189596577/

Please Note: I am now out of the office until Tuesday 2nd April on annual leave.

If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap.

Many thanks :)

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11 minutes ago, Dan C said:

I'm sorry to hear that, this is a known issue when closing the app on Mac with the UI hidden, resetting your app back to default settings should fix this.

You can reset your app back to its default settings by holding down the CTRL key while launching the app. When the Clear User Data window appears, click Select All and then Clear. The app will now open.
Be aware that resetting your app back to its default settings will lose any custom settings such as keyboard shortcuts and brushes etc. To backup such settings before resetting the app, please watch our Affinity - Exporting User Settings and Keyboard Shortcuts video. https://player.vimeo.com/video/189596577/

 

4 minutes ago, Dan C said:

The reset process is the same regardless of whether the app was installed from the Affinity Store or the Mac App Store :)

 

16 minutes ago, Dan C said:

I'm sorry to hear that, this is a known issue when closing the app on Mac with the UI hidden, resetting your app back to default settings should fix this.

You can reset your app back to its default settings by holding down the CTRL key while launching the app. When the Clear User Data window appears, click Select All and then Clear. The app will now open.
Be aware that resetting your app back to its default settings will lose any custom settings such as keyboard shortcuts and brushes etc. To backup such settings before resetting the app, please watch our Affinity - Exporting User Settings and Keyboard Shortcuts video. https://player.vimeo.com/video/189596577/

hi

Yes that has worked, thank you, you say it is a down issue, does Serif going to fix it?.

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  • Staff

I'm glad to hear it!

That's correct, this is already logged with our developers to be fixed and should hopefully be resolved in version 1.8 - I'll bump the report with your thread now.

Please Note: I am now out of the office until Tuesday 2nd April on annual leave.

If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap.

Many thanks :)

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21 hours ago, Dan C said:

I'm sorry to hear that, this is a known issue when closing the app on Mac with the UI hidden, resetting your app back to default settings should fix this.

Is there any chance that doing something less drastic would fix this, like renaming or deleting just one of the per user 'propcol' or 'dat' or similar files in the Library > Application Support > User folder?

All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
Affinity Photo 
1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7

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  • Staff

Technically deleting the following from Mac - /Users/<user>/Library/Containers/com.seriflabs.affinityphoto/Data/Library/Preferences/com.seriflabs.affinityphoto.plist (this is the MAS location)

Or the following 3 files on Windows - "%AppData%\Affinity\Photo\1.0\Settings" Tools.xml, Toolbars.xml & UserInterfacePreferences.xml

Will fix this issue, but the location can depend when using the MAS or Affinity Store version - so we recommend a reset as the easiest procedure.

Please Note: I am now out of the office until Tuesday 2nd April on annual leave.

If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap.

Many thanks :)

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5 minutes ago, Dan C said:

Technically deleting the following from Mac - /Users/<user>/Library/Containers/com.seriflabs.affinityphoto/Data/Library/Preferences/com.seriflabs.affinityphoto.plist (this is the MAS location)

Or the following 3 files on Windows - "%AppData%\Affinity\Photo\1.0\Settings" Tools.xml, Toolbars.xml & UserInterfacePreferences.xml

Will fix this issue, but the location can depend when using the MAS or Affinity Store version - so we recommend a reset as the easiest procedure.

Thanks very much for identifying the file. Even if it amounts to an unsupported "try at your own risk" hack, I think I would be tempted to try either deleting that file or replacing it with an older version from a Time Machine backup before resorting to resetting the app & losing all of my custom settings.

Even though I try to keep up-to-date export backups of all my custom stuff just in case I have to do a reset, I often manage to overlook a few, usually something like brushes or styles that have many different categories. :S

All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
Affinity Photo 
1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7

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  • 1 year later...
On 11/13/2019 at 1:15 PM, Dan C said:

I'm glad to hear it!

That's correct, this is already logged with our developers to be fixed and should hopefully be resolved in version 1.8 - I'll bump the report with your thread now.

It is still not fixed. I use 1.9.3 and had the same problem but your tip helped me. Thank You!

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