Wutz Posted November 12, 2019 Share Posted November 12, 2019 Hi, i’m struggling with the same problem AS a topic i replied but it was older so i do not Know If It will recognized. So, I’m not sure if it is possible a bug. Steps to the behaviour: I was not able to save a gradient as a swatch I deleted the folders for Affinity Photo from my user profile I started Affinity Photo again I was able to save the gradient as a swatch. But I also recognized that some parts of the UI where not German I closed AP again started and it was NOT possible to save the gradient as a swatch. And everything was German I switched to English Now it’s possible to save again and again, even I restart It is a vector! Maybe somebody with a similar setup (Windows 10, Affinity Photo 1.7.3) can validate this behaviour. I don't think the language of the operating system will be important. My setup : Windows 10 Pro, 32 GB RAM, AMD Threadripper 1950x, Affinity Photo 1.7.3 Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted November 13, 2019 Staff Share Posted November 13, 2019 Hi @Wutz, What happens if you change it back to German now. Does it still work? Quote Link to comment Share on other sites More sharing options...
Wutz Posted November 16, 2019 Author Share Posted November 16, 2019 Yes it shows the same behaviour. It looks like no action works, it depends not only gradients, even solid fill could not be added and also not deleted, if i try to delete. The confirmation popup appears but the swatch is not removed. As i asked .... On 11/12/2019 at 7:07 AM, Wutz said: Maybe somebody with a similar setup (Windows 10, Affinity Photo 1.7.3) can validate this behaviour. the test should be easy, it is only necessary to switch to German try it out, that does not mean that you should work with German for the rest of your life, you can switch back after the test. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted November 18, 2019 Staff Share Posted November 18, 2019 I still cannot replicate it with that setup. Was this just a one-off issue? Can you constantly replicate this issue or was it just a one-off? Quote Link to comment Share on other sites More sharing options...
Wutz Posted November 18, 2019 Author Share Posted November 18, 2019 If I switched to german in Affinity Photo it shows no different behaviour, it is not working as i described (no possibility to add/delete swatches) But if you cannot replicate it, it could be a problem on my machine - thank you for testing it. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted November 19, 2019 Staff Share Posted November 19, 2019 Any chance you can attach a screen recording of this in action? I might be missing something else Quote Link to comment Share on other sites More sharing options...
Wutz Posted November 19, 2019 Author Share Posted November 19, 2019 I hope these videos are viewable! Trying to Add and to delete a swatch! Deleting behavior is more obvious and understandable i think. de.mp4 (German) en.mp4 (English) en.mp4 de.mp4 Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted November 20, 2019 Staff Share Posted November 20, 2019 Very odd. Can you please zip that entire directory and upload it here please? Quote Link to comment Share on other sites More sharing options...
Wutz Posted November 20, 2019 Author Share Posted November 20, 2019 What directory are you talking about? The directory from the user profile ? Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted November 20, 2019 Staff Share Posted November 20, 2019 Yep. Zip the entire 1.0 folder: %AppData%\Affinity\Photo\1.0 Quote Link to comment Share on other sites More sharing options...
Wutz Posted November 21, 2019 Author Share Posted November 21, 2019 UPLOAD = DONE! Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted November 22, 2019 Staff Share Posted November 22, 2019 Still no luck. What is your windows build number? You can find this out by typing "System Information" in your Start search bar. Also, Is your Windows language German or English? Quote Link to comment Share on other sites More sharing options...
Wutz Posted November 22, 2019 Author Share Posted November 22, 2019 Windows Pro and German (Build 10.0.18363.476) Update 1909 installed but without it shows the behaviour as described. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted November 22, 2019 Staff Share Posted November 22, 2019 Just to confirm. 1909 is fine, while the previous build 1903 is broken? Quote Link to comment Share on other sites More sharing options...
Wutz Posted November 22, 2019 Author Share Posted November 22, 2019 No both showing the same behaviour - I recently installed this Update, this post is older. I tried out Italian and it does also NOT work - ONLY English! Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted November 25, 2019 Staff Share Posted November 25, 2019 Can you try installing the latest beta and see if that's fine? Quote Link to comment Share on other sites More sharing options...
Wutz Posted November 27, 2019 Author Share Posted November 27, 2019 I will try this on the weekend! Quote Link to comment Share on other sites More sharing options...
Wutz Posted November 29, 2019 Author Share Posted November 29, 2019 Same behaviour! After the first start everthing was german but not the dropdown field in the swatches panel, where i can choose betwenn gradients, colors and greys. I can save an delete swatches After the second start also the dropdownfield was localized to german actions (delete add) to the swatches panel are not longer possible Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted December 2, 2019 Staff Share Posted December 2, 2019 Do you run any sort of system/registry cleaner? Can you attach a list of all your installed programs? I'm wondering what we're missing as we cannot replicate it here... Quote Link to comment Share on other sites More sharing options...
Wutz Posted December 2, 2019 Author Share Posted December 2, 2019 3Dconnexion 3DxWare 10 (64-bit) 3Dconnexion Adobe Acrobat Reader DC - Deutsch Adobe Systems Incorporated AMD Software Advanced Micro Devices, Inc. AMD_Chipset_Drivers Advanced Micro Devices, Inc. Apple Application Support (32-Bit) Apple Inc. Apple Application Support (64-Bit) Apple Inc. Apple Mobile Device Support Apple Inc. Apple Software Update Apple Inc. iTunes Apple Inc. ASUS STRIX SOUNDCARD SERIES AUDIO DEVICE ASUSTeKcomputer.Inc Avast Free Antivirus AVAST Software AVM FRITZ!WLAN AVM Berlin PostgreSQL BigSQL COMODO Firewall COMODO Security Solutions Inc. Pencil Evolus PeaZip 6.9.2 (WIN64) Giorgio Tani SceneBuilder Gluon Google Chrome Google LLC XnView 2.48 Gougelet Pierre-e Krita (x64) 4.2.8 Krita Foundation Logitech SetPoint 6.69 Logitech Alarm & Uhr Microsoft Corporation App-Installer Microsoft Corporation Filme & TV Microsoft Corporation Fotos Microsoft Corporation Groove-Musik Microsoft Corporation HEIF-Bilderweiterungen Microsoft Corporation Host der Store-Benutzeroberfläche Microsoft Corporation Ihr Smartphone Microsoft Corporation Kamera Microsoft Corporation Karten Microsoft Corporation Kontakte Microsoft Corporation Microsoft Office Professional Plus 2016 - de-de Microsoft Corporation Microsoft Sticky Notes Microsoft Corporation Microsoft Store Microsoft Corporation Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 Microsoft Corporation Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 Microsoft Corporation Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 Microsoft Corporation Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 Microsoft Corporation Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429 Microsoft Corporation Mixed Reality-Portal Microsoft Corporation Mobilfunktarife Microsoft Corporation OneNote Microsoft Corporation Rechner Microsoft Corporation Spielleiste Microsoft Corporation VP9-Videoerweiterungen Microsoft Corporation Webmedienerweiterungen Microsoft Corporation Webp-Bilderweiterungen Microsoft Corporation Windows 10-Update-Assistent Microsoft Corporation Xbox Game Speech Window Microsoft Corporation Xbox Identity Provider Microsoft Corporation Mozilla Firefox 70.0.1 (x64 de) Mozilla Mozilla Maintenance Service Mozilla Mozilla Thunderbird 60.9.1 (x64 de) Mozilla Notepad++ (64-bit x64) Notepad++ Team Oracle VM VirtualBox 6.0.12 Oracle Corporation PostgreSQL 11 PostgreSQL Global Development Group Affinity Designer Serif (Europe) Ltd Affinity Photo Serif (Europe) Ltd Affinity Photo Customer Beta Serif (Europe) Ltd GIMP 2.10.12 The GIMP Team pgAdmin 4 version 4.15 The pgAdmin Development Team Pentablet Version 1.6.3.1937 XPPEN Technology The entries in German from Microsoft are the Windows 10 bloat stuff! Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted December 3, 2019 Staff Share Posted December 3, 2019 Thanks. It looks like the issue only happens if you have a different Region and not just a different Windows language. I managed to replicate it and logged it with our developers. Quote Link to comment Share on other sites More sharing options...
Wutz Posted December 4, 2019 Author Share Posted December 4, 2019 It sounds great! Thank you for your efforts! Quote Link to comment Share on other sites More sharing options...
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