Bug Wacom Intuos CTL400

[Washington09]

Hello people

I bought a Wacom CTL400 but I can't use it in Affinity Photo. After opening Affnity after a few minutes the table stops working. I have to close and reopen Affinty Photo to work again. It only happens on the Affinity program.

Use windows 10. Windows and Wacom drive are up to date.

[Chris B]

Hey Washington09,

Have you tried turning Windows Ink off?

Windows Ink shouldn't stop the tablet working though—it normally just causes a few conflicts.

[Washington09]

Hello Chris B

Thank you for your help. I did the test and it didn't solve. Maybe it could be something on my pc. I'll keep testing some more stuff.

[Chris B]

Does it start working again if you press Alt+Tab to switch to another app and then back to Affinity? It might be quicker than restarting the app. You can also try switching tools or clicking off the document and back in again.

Did you make sure Windows Ink was disabled from the Wacom preferences and not just in Windows?

Can you also clarify what you mean by 'the tablet stops working'?

We know of a couple of issues:

1. Only straight lines are drawn
2. Pressure stops working - usually caused by the machine going to sleep
3. Or are you saying the pen input completely stops and this is a new issue?

[SrPx]

"After opening Affnity after a few minutes the table stops working" could mean 2 or 3, imho.  If it is 2, that pressure and etc is not working but the cursor moves when you move the pen, In other apps (non serif) this happened to me. I kind of think of a possibility (not necessarily related to Windows Ink). It seems in Windows sometimes the USB devices handling can get weird (ie, sleep mode as you mentioned, could be telling the Wacom USB also to go to sleep...btw you can configure that selectively without deactivating the sleep mode), and some services can stop working. Wacom driver has often this setting (at a certain tab of the service) at Windows Services window where you can tell it (as with any Windows service) to try to be auto restarted continuously for ever or only a number of times if it stops. Maybe the service is stopping, and auto restarting, but if it does stop, the restart (automatic or manual) of the Wacom driver service is not enough, as the painting app (whichever it is) does not "get it". It seems every app needs to have the wacom service already started at the time they start, and not loose it during the painting session or you'll need to restart the app.The key is finding why the service gets stopped, if is that what is happening (loss of pressure features, etc) and not that only the mouse moves the cursor, but the tablet pen doesn't (which could be a different issue).

[Washington09]

Good night people

Exactly SrPx

"If it is 2, that pressure and etc is not working but the cursor moves when you move the pen, In other apps (non serif) this happened to me."

That's the problem Chris B

[Chris B]

I believe some work is going into tablet improvements. It sounds like what you're experiencing is a known issue though so hopefully this will be fixed soon.

[Washington09]

I believe so Chris B.

Many thanks Chris B and SrPx for the return.

Let's hope it gets better in the future. Anyway Affinity programs are very good.

Thanks.