Jump to content
You must now use your email address to sign in [click for more info] ×

Crashing


Recommended Posts

55 minutes ago, BillTheis said:

I can open JPGS and PSD files but crashes with TIF with latest update 1.7.3.481 on win7 pc HP Laptop with Intel Core i7-3630qm, 32gb ram, 64bit OS

Problem signature:

 

  Problem Event Name:                        APPCRASH

 

  Application Name:                             Photo.exe

 

  Application Version:                           1.7.3.481

 

  Application Timestamp:                     5d8aaaab

 

  Fault Module Name:                          nvwgf2umx.dll

 

  Fault Module Version:                        24.21.13.9793

 

  Fault Module Timestamp:                  5b04706b

 

  Exception Code:                                  c00000fd

 

  Exception Offset:                                0000000000c5c358

 

  OS Version:                                          6.1.7601.2.1.0.256.48

 

  Locale ID:                                             1033

 

  Additional Information 1:                  59f0

 

  Additional Information 2:                  59f01fb480b3c854b96631fffbe40f88

 

  Additional Information 3:                  c295

 

  Additional Information 4:                  c2950080b013fd56f1cc8f8a261b28af

 

 

 

 

 

 

I usually edit raw files my pc is quite capable I don't know what causes those crashes but man the make me waste so much time. The thing is I don't get an air message it just closes.

Edited by lcandelario
Link to comment
Share on other sites

  • Staff

At the time of the crash, do you recall what tool you were using? The crashing may be isolated to a certain tool or action you're doing and we may know about it. 

Try attaching a raw file so we can try reproducing the crash. What steps were you doing or what filters were you using?

Link to comment
Share on other sites

  • Staff

I've been trying to crash the app for a while with the image you attached but it's absolutely fine for me.

Could you make it crash again and once it crashes, go to %AppData%\Affinity\Photo\1.0\CrashReports\reports and attach the full crash report so I can pass it to the development team please?

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...

Important Information

Terms of Use | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.