walt.farrell Posted January 20, 2020 Share Posted January 20, 2020 As you're on Windows 7, do you have aero enabled in your desktop/display settings? It's required for the Affinity applications, but is not enabled by default until Windows 8. However, without aero you should get an error message, so that might not be the problem. You could also try the command-line switch: --no-dwm-warning which can be used to bypass the aero requirement for testing (not recommended for production). bchgor1959 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
canuckcam Posted January 21, 2020 Author Share Posted January 21, 2020 3 hours ago, walt.farrell said: As you're on Windows 7, do you have aero enabled in your desktop/display settings? It's required for the Affinity applications, but is not enabled by default until Windows 8. However, without aero you should get an error message, so that might not be the problem. You could also try the command-line switch: --no-dwm-warning which can be used to bypass the aero requirement for testing (not recommended for production). Yes I have Aero enabled - I verified it by going to Control Panel>Personalization>Aero Themes>Windows 7 to reset everything to the default Aero theme. Tried launching Photo 1.7.3... no joy. Tried the --no-dwm-warning from the command line, still nada. Upgraded the Nvidia Quadro K1100M drivers from v25.21.14.1678 to v25.21.14.2632 with the R418 release from Nov 2019. No joy. This is really a head scratcher... it's been months. I don't use Photo on daily basis (maybe once every two weeks or so?) but I've managed to get by with online tools. Certainly prefer using software I paid for though! Quote Link to comment Share on other sites More sharing options...
v_kyr Posted January 21, 2020 Share Posted January 21, 2020 Which MS .Net framework 4.x version do you have installed under Win 7? - Check if a higher version .Net Framework 4.7/4.8 etc. is already installed on your Win 7 system. Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
gilesnick59 Posted January 21, 2020 Share Posted January 21, 2020 Hi Dan I have three monitors connected to my NVIDEA Geforce GTX 980 card. I have recently - last 3 months - done a bit of reconfiguring monitors, in that I added a 32" Samsung 4K monitor for CAD purposes All other apps seem to be working fine. I don't use either of the appwindow apps you mentioned (AquaSnap or WindowsGrid). I just run with Win10 Home 64bit and the NVIDEA drivers appropriate to my card - pretty boring really, but enough to be trouble for Designer it seems Just checking, Affinity photo 1.7.3 opens on any of my screens Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted January 21, 2020 Staff Share Posted January 21, 2020 @canuckcam - Many thanks for the files provided! Your SetupUI shows me that the install worked as expected and completed successfully, as well as detecting .NET version 4.8. The latest 'link' I have found between yourself and gilesnick is that you both have a custom user DPI value set in Windows, could you please try the following - Right click on AffinityPhoto.exe and select Properties. Navigate to the Compatibility tab, then select Change High DPI Settings. In the dialog the opens, tick Override High DPI Scaling Behaviour, and make sure the dropdown is set to Application, as follows - Now press OK on this dialog, and OK on the Properties dialog to save your changes, now try loading the app - does this make any difference? @gilesnick59 - Thanks for that, could you please try the above setting, and if no difference is seen please try disconnecting the 2 secondary monitors and log out of the user, then log back in and try launching again - does this change the behaviour at all? Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
canuckcam Posted January 21, 2020 Author Share Posted January 21, 2020 2 hours ago, Dan C said: Right click on AffinityPhoto.exe and select Properties. Navigate to the Compatibility tab, then select Change High DPI Settings. In the dialog the opens, tick Override High DPI Scaling Behaviour, and make sure the dropdown is set to Application, as follows - I don't get the 2nd properties window in Windows 7. So I checked the "disable scaling on high DPI settings," applied and OK. Didn't change anything. On a brighter note, we're supposed to be getting new laptops (finally) in the near future. Interpretation of "near" is up to us. Quote Link to comment Share on other sites More sharing options...
gilesnick59 Posted January 23, 2020 Share Posted January 23, 2020 Hi Dan I followed your suggestion and overrode high DPI - had no effect. I also did it for Designer - same. Rather than unplug the other monitors, I turned them off using the NVIDEA Control Panel App. Again, no difference. I logged out, restarted and logged back in, but still it made no difference. I didn't physically unplug the other monitors, as due to a disability, II cant access the connections to unplug. Using the App made no difference either, so I turned the monitors back on. Everything else OK, but still no Designer. Any more ideas? There must be a solution surely. Quote Link to comment Share on other sites More sharing options...
gilesnick59 Posted January 23, 2020 Share Posted January 23, 2020 Hi again Dan I just ran the Windows Compatibility trouble-shooter and it reckoned that Designer wasn't compatible with Windows 10 Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted January 23, 2020 Staff Share Posted January 23, 2020 On 1/21/2020 at 7:30 PM, canuckcam said: I don't get the 2nd properties window in Windows 7. So I checked the "disable scaling on high DPI settings," applied and OK. Didn't change anything. On a brighter note, we're supposed to be getting new laptops (finally) in the near future. Interpretation of "near" is up to us. My apologies for the delayed response, many thanks for trying this for me. I'd like to try a more drastic option, as previous steps have not yet resolved this issue. Could you please create a new Administrator user account for your computer, then sign into this account and install the Affinity app you're trying to open. Does the app launch/behaviour differently on the new user account - or do you see the same results as before? 4 hours ago, gilesnick59 said: I just ran the Windows Compatibility trouble-shooter and it reckoned that Designer wasn't compatible with Windows 10 This is certainly strange - could you please open Windows Run and type 'winver' then press OK and provide a screenshot of this dialog for me? In addition, could you also try the new user account steps as above? Many thanks to the both of you again, should this issue continue I will likely Direct Message each of you and setup a remote connection session so we can try and get to the bottom of this. Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
gilesnick59 Posted January 27, 2020 Share Posted January 27, 2020 OK Dan Winver below I will try the new account setup in the next day or so, but not now, as I'm very busy with work stuff. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted January 28, 2020 Staff Share Posted January 28, 2020 Thanks for your screenshot, no issue here as I'm running the same update on my home PC with Affinity installed. Please do let me know how the new user operation goes, many thanks for your continued efforts here - we certainly appreciate it! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
gilesnick59 Posted March 5, 2020 Share Posted March 5, 2020 Hi Dan Sorry, been busy on other things recently and Affinity issues have taken back seat. I noticed that there was a new 8.1 Affinity Designer out. I loaded the demo version, but it was no better - still wouldn't open. I'm not sure I know what to do to set up another new user. Please give me some pointers. Still very keen to get Designer running and build my skills in it, but beginning to lose heart and am tempted to give up. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted March 11, 2020 Staff Share Posted March 11, 2020 @gilesnick59 it appears as though I missed your reply, my apologies. Please use the following instructions to create a new user account, then install the app on this account like usual, and let me know if Designer works here for you. https://www.webucator.com/how-to/how-create-second-user-account-windows-7.cfm Many thanks for your continued patience and understanding, I do appreciate this is a long standing issue for yourself and I am grateful for all your efforts thus far. Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
canuckcam Posted January 25, 2021 Author Share Posted January 25, 2021 I've been upgraded to a Windows 10 laptop, so I'm back in the "hey nothing's wrong on my end I don't know about you I'm fine with it no problems" happy user category. 😀 Dan C 1 Quote Link to comment Share on other sites More sharing options...
bchgor1959 Posted May 23, 2021 Share Posted May 23, 2021 I just purchased the Affinity photo & designer. I have Windows 7 on my laptop & the Affinity photo & designer both do not open. I ran them, but they continue to come up to a 'Repair', so I repaired, but no help. Please help me. I saw your reply to another person & did what you advised & went into properties, compatibility & saved, but no help, still not working. Thank you Rebecca Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted May 23, 2021 Share Posted May 23, 2021 1 hour ago, bchgor1959 said: I just purchased the Affinity photo & designer. I have Windows 7 on my laptop & the Affinity photo & designer both do not open. I ran them, but they continue to come up to a 'Repair', so I repaired, but no help. Please help me. Welcome to the Serif Affinity forums. Assuming you have 1.9.2, you need to make sure that your Windows 7 installation is fully up-to-date or the application might not run. In particular, you'll need Service Pack 1. You also need to have Aero enabled. However, you only get the Repair option if you run the installer a second time. Once you've installed, you should be running the application from your Start menu, not using the installer again. So perhaps that is your problem? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.