canuckcam Posted November 10, 2019 Share Posted November 10, 2019 Hello, I've been an occasional user of Affinity Photo on my Windows laptop, but recently it has failed to open. The cursor with the arrow and spinning circle will run for a bit, then just go back to the arrow. I don't see a splash screen or anything. Photo.exe does not appear in task manager either. I've tried uninstalling and reinstalling from a fresh download of 1.7.3, and went into %APPDATA% to delete the Affinity folder as well. Using Windows 7 Pro x64 SP1. It's an company-issued laptop so nothing I can do about the Windows 7 part right now! Is there anything I can try? I the mean time I've installed a trial on my Mac... but that trial will run out soon? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 10, 2019 Share Posted November 10, 2019 Welcome to the Serif Affinity forums. Do you get any crash reports? They would be in %AppData%\Affinity\Photo\1.0\CrashReports Have you tried updating your graphics drivers? Do you have any of the 3rd-party applications installed that are known to cause problems? See this topic for details:" Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Elender Posted November 17, 2019 Share Posted November 17, 2019 I have a similar problem here with Affinity Designer. Splash screen shows up, but programs stop loading when it reachs about 80MB of RAM. OS: Windows 7 64 bits Affinity Designer version: 1.7.3.481 19281e17-b957-491a-860c-5bcbaa77af0d-attachment.json 19281e17-b957-491a-860c-5bcbaa77af0d-counter.json 19281e17-b957-491a-860c-5bcbaa77af0d-dump.dmp 19281e17-b957-491a-860c-5bcbaa77af0d-record.json 19281e17-b957-491a-860c-5bcbaa77af0d-report.json d71099a0-b6ba-4d92-991b-397d3aca7c63-attachment.json d71099a0-b6ba-4d92-991b-397d3aca7c63-counter.json d71099a0-b6ba-4d92-991b-397d3aca7c63-dump.dmp Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted November 18, 2019 Staff Share Posted November 18, 2019 Hi Elender, Welcome to the forums From your crash logs it shows there is a .NET conflict when trying to open a dialog. Could you please download the latest .NET framework 4.8 from the following link, then restart your PC and try launching the app again? https://dotnet.microsoft.com/download/dotnet-framework/net48 Please do let me know if this helps! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
canuckcam Posted January 4, 2020 Author Share Posted January 4, 2020 Hi Walt and Dan, thanks for the tips - When I run Affinity Photo, photo.exe shows up in Task Manager for about 3 seconds before disappearing. I also don't even see any Affinity folders in %appdata/Local or /Roaming anymore so I guess the program doesn't even get as far as writing crash or error logs! I'm not running any of the programs that are listed in the known Third Party Issues list either. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted January 8, 2020 Staff Share Posted January 8, 2020 Thanks for the update canuckcam, I'm going to need a copy of your Windows Event Log in order to see why the app won't open successfully. Could you please - 1. Open Windows Run (Windows Key + R) and type the following - eventvwr 2. In the window that opens, select the Windows Logs drop-down list on the left and then Applications 3. With the Applications logs selected, navigate to the right side of the window and select Save All Events As ... and save them as .evtx (the default option). 4. Attach this saved file to your reply here. Many thanks in advance! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
gilesnick59 Posted January 8, 2020 Share Posted January 8, 2020 This evening, after quite a while, I went to sign in to Affinity Designer. The splash screen came up and it immediately advised me that a new version 1.7.3 was available to rep[lace 1.7.2, which I had. I downloaded it and attempted to install it. It didn't complete and then I was unable to open it when trying thereafter. I uninstalled the new version 1.7.3 and re installled it from my account, but again it wouldn't work! I'm using Windows 10 Home V1909 OS build 18363.535 & WinZip Utilities, but otherwise my config is very ordinary and my various programmes seem to work well on a regular basis. please help me sort this Many thanks Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted January 8, 2020 Share Posted January 8, 2020 22 minutes ago, gilesnick59 said: This evening, after quite a while, I went to sign in to Affinity Designer. The splash screen came up and it immediately advised me that a new version 1.7.3 was available to rep[lace 1.7.2, which I had. I downloaded it and attempted to install it. It didn't complete and then I was unable to open it when trying thereafter. I uninstalled the new version 1.7.3 and re installled it from my account, but again it wouldn't work! I'm using Windows 10 Home V1909 OS build 18363.535 & WinZip Utilities, but otherwise my config is very ordinary and my various programmes seem to work well on a regular basis. Have you reviewed the FAQ? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Staff Dan C Posted January 9, 2020 Staff Share Posted January 9, 2020 @gilesnick59 Sorry to hear you're having trouble. Please could you follow the steps outlined in the FAQ to obtain your setupUI.log file, then attach a copy of this here? Many thanks in advance Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
gilesnick59 Posted January 10, 2020 Share Posted January 10, 2020 Hi Dan C Thanks for getting back to me. I struggled to find setup.UI file, but have attached event log, which I hope helps. Very keen to get my Affinity Designer programme running again. Interestingly, I have Affinity Photo 1.6.5.123 installed, which opens as far as telling me there's a new version available. I haven't upgraded, as that's where it went wrong with Designer. I have however managed to open a sample file that was included with it. I also attach my proof of purchase FYI Regards Nick Giles Event_log_10-01-20.evtx Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted January 10, 2020 Staff Share Posted January 10, 2020 Thanks for your Event Viewer Log, this does show a few interesting things, specifically .NET related. It would help to have a copy of your SetupUI.log file, so please try the following: Please open Windows Run (Windows Key + R) then paste the following string and press OK: %temp%\AffinitySetup In the window that opens, please select the most recently created folder, then attach SetupUI.log to your reply here, as follows - From the information found in your Event Viewer log, it looks to be either .NET runtime or DirectX which is causing the crash. Could you please download and install the latest version of .NET Framework 4.8 from the following link for me, then restart your computer and try installing again - https://dotnet.microsoft.com/download/dotnet-framework/net48 If this doesn't help, please open Windows Run, then paste the following and press ok: dxdiag In the dialog that opens, select the 'Save All Information' option, then include a copy of this file to your reply. Many thanks for your continued patience and understanding Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
gilesnick59 Posted January 11, 2020 Share Posted January 11, 2020 Hi Dan C Thanks for getting back to me. Couldn't find Affinity setupUI log, but did find 2 x setupUI.exe, which I attach below. Not sure what to try next on that one I'm afraid. Also tried to installnet48 again, but got message it was already there - see pic attached. Did get dxdiag - file attached. Otherwise, over to you for more suggestions please? Nick SetupUI.exe.log SetupUI.exe.log DxDiag.txt Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted January 11, 2020 Share Posted January 11, 2020 1 hour ago, gilesnick59 said: Couldn't find Affinity setupUI log, but did find 2 x setupUI.exe, which I attach below. Not sure what to try next on that one I'm afraid. I don't think those are the files Dan needs. As you couldn't even find the AffinitySetup directory, one possibility is that you waited too long after the installation attempt, and your %temp% directory was cleared. Try installing, and when it fails, immediately follow Dan's instructions for finding the Setup log files. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Staff Dan C Posted January 13, 2020 Staff Share Posted January 13, 2020 Thanks Nick, unfortunately this doesn't quite show me the reason for these installs to fail. I can see that everything seems correct from your dxdiag, but I recommend reinstalling your graphics card drivers to rule them out. When installing drivers from Nvidia you have the option to perform a Clean Installation which will remove any previous versions of the driver from your system, before installing the latest. Could you please also open the following through Windows Run: %APPDATA%\Affinity\Photo\1.0\ Here you should find log.txt, please attach this to your reply Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
gilesnick59 Posted January 14, 2020 Share Posted January 14, 2020 Hi Dan I've since located a Designer .exe file in my Program Files folder. I suspect therefore that Designer did install, but just doesn't open. When I try to start it, I get the little spinning blue ring for a few seconds then it goes away and the app hasn't opened. Intriguingly, Affinity Photo does open and I suspect that there is likely to be a lot of common elements to both apps, so why one opens and the other doesn't I'm intrigued. I have, I hope, reinstalled my NVIDEA drivers, but Designer still fails to open, as I describe above. I found the log file - see attached. Look forwards to hearing from you Log.txt Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted January 15, 2020 Staff Share Posted January 15, 2020 Many thanks for your log, could you please try opening the Designer app with the CTRL key held down - does the following dialog appear? Can you please also open Windows 10 Settings>Apps and then select Programs and Features from the right hand side. In the dialog that opens, from the left hand side select Turn Windows features on or off. Please tick/untick the .NET options, so that you have the following set - Now, restart your PC and try opening Designer again - does this now open as expected? On 1/14/2020 at 1:46 PM, gilesnick59 said: Intriguingly, Affinity Photo does open and I suspect that there is likely to be a lot of common elements to both apps, so why one opens and the other doesn't I'm intrigued. As you're still running Photo 1.6.5, we don't require the latest .NET 4.8 in this version, however all 1.7 Affinity apps do - which is likely the cause of the issue here. Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
gilesnick59 Posted January 15, 2020 Share Posted January 15, 2020 Hi Dan I tried starting Designer with the CTRL key pressed and nothing happened. No Clear User Data window either I'm afraid. I then changed Windows Features as you suggest to get this - see screen grab below. After a restart, still nothing I'm afraid. One of the early replies suggested installing .NET Framework 4.8 which I did. Affinity Photo 1.6.5.123 still opens - but I've done nothing more with it. Still hoping for a solution. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted January 15, 2020 Share Posted January 15, 2020 4 minutes ago, gilesnick59 said: I tried starting Designer with the CTRL key pressed and nothing happened. No Clear User Data window either I'm afraid. Just to make sure: In my experience (Windows 10) you hold CTRL and click on Affinity Designer in the Windows Start menu. Keep CTRL pressed and wait for the Designer icon to appear in the Windows task bar (if your task bar is hidden, move the mouse cursor down to it so it displays). Then click on the Designer icon on the task bar, and the dialog should come up. Then you can release the CTRL key. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
gilesnick59 Posted January 15, 2020 Share Posted January 15, 2020 Hi Walt I followed your instructions - I think, but sorry to say, didn't work. I only have one functioning hand, but use a weight to activate the CTRL Key. Generally, this works, but in this instance, not. Any other ideas? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted January 15, 2020 Share Posted January 15, 2020 Sorry; no. Possibly Dan will have additional thoughts tomorrow. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Staff Dan C Posted January 17, 2020 Staff Share Posted January 17, 2020 Apologies for the delayed response Nick as I was out of the office for the past few days. Many thanks for checking your .NET version for me, this certainly seems to be all in order. I'm not overly surprised that this dialog was not shown when holding down the CTRL key, as it looks like any part of the apps UI is unable to load currently. I'm not certain if you'll find any logs here, but I'd like to check to see if Designer is creating a crash report whilst trying to open, could you please search for the following through Windows Run - %APPDATA%\Affinity\Designer\1.0\CrashReports\reports In this folder you may find .dmp files, if so please attach the latest 2 to your reply here. Secondly, I'd like to see if the following hardware flag allows the app to start successfully - Please do let me know if the above changes anything when launching the app. If this doesn't help, the installation may be corrupt as there was certainly issues with installing this update. Please use the following tool to remove the app from your computer, then restart your PC and install 1.7.3 Designer again, then try launching the app - https://support.microsoft.com/en-gb/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed Many thanks for your continued patience and understanding here. Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
gilesnick59 Posted January 18, 2020 Share Posted January 18, 2020 Hi Dan. Thx for reply Sere .dmp file attached When I tried the hardware flag task, I got the following: "A required privilege is not held by the client" But I am the Administrator of my machine, so should be able to make changes I would have thought. Then I tried the uninstall app from Microsoft via the link you sent and Affinity Designer wasn't visible. Then going in via Apps & Features, it still wasn't there, which is weird. So, I re-installed Affinity Designer and it still didn't open, but it is there in Apps as 1.7.3.481 I checked on .,NET 4.8 and it was checked. It still doesn't open I'm afraid, even if I try to run as Administrator. Then in frustration, I allowed photo to update to 1.7.3 and it did, when I had expected it to fail. I've put in the event log as previously requested. Also SetupUI. Still not working. What next Dan? Nick 3d14ef3d-cd95-4e1e-9266-c2b0d1427dbf.dmp Affinity_Designer_woes.evtx SetupUI.log Quote Link to comment Share on other sites More sharing options...
canuckcam Posted January 20, 2020 Author Share Posted January 20, 2020 (edited) On 1/8/2020 at 12:19 PM, Dan C said: Thanks for the update canuckcam, I'm going to need a copy of your Windows Event Log in order to see why the app won't open successfully. Thanks Dan - here's the application log. I've pasted the text here, I don't mind sending you a private email if you want the raw file. There is no Affinity folder in %APPDATA% so the program hasn't even gone that far to produce its own error reports. Event viewer: Fault bucket 1082322175, type 289078994 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: Photo.exe P2: 1.7.3.481 P3: 5d8aaaab P4: KERNELBASE.dll P5: 6.1.7601.24545 P6: 5e0eb6bd P7: e0434352 P8: 000000000000b87d P9: P10: Attached files: C:\Users\x\AppData\Local\Temp\WERECBC.tmp.WERInternalMetadata.xml These files may be available here: C:\Users\x\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Photo.exe_87c2926689c3887831efedcbb5b83046b3385b_31faeede Analysis symbol: Rechecking for solution: 0 Report Id: c1198aed-3b1d-11ea-9fa8-28b2bddbdaf7 Report Status: 0 Faulting application name: Photo.exe, version: 1.7.3.481, time stamp: 0x5d8aaaab Faulting module name: KERNELBASE.dll, version: 6.1.7601.24545, time stamp: 0x5e0eb6bd Exception code: 0xe0434352 Fault offset: 0x000000000000b87d Faulting process id: 0x3b70 Faulting application start time: 0x01d5cf2a83021849 Faulting application path: C:\Program Files\Affinity\Affinity Photo\Photo.exe Faulting module path: C:\windows\system32\KERNELBASE.dll Report Id: c1198aed-3b1d-11ea-9fa8-28b2bddbdaf7 Application: Photo.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: exception code e0434352, exception address 000007FEFCE5B87D Stack: AppCrash_Photo.exe_87c2926689c3887831efedcbb5b83046b3385b_31faeede\Report.wer: Version=1 EventType=APPCRASH EventTime=132239545578388581 ReportType=2 Consent=1 UploadTime=132239545578658662 ReportIdentifier=c1198aee-3b1d-11ea-9fa8-28b2bddbdaf7 IntegratorReportIdentifier=c1198aed-3b1d-11ea-9fa8-28b2bddbdaf7 Response.BucketId=1082322175 Response.BucketTable=289078994 Response.type=4 Sig[0].Name=Application Name Sig[0].Value=Photo.exe Sig[1].Name=Application Version Sig[1].Value=1.7.3.481 Sig[2].Name=Application Timestamp Sig[2].Value=5d8aaaab Sig[3].Name=Fault Module Name Sig[3].Value=KERNELBASE.dll Sig[4].Name=Fault Module Version Sig[4].Value=6.1.7601.24545 Sig[5].Name=Fault Module Timestamp Sig[5].Value=5e0eb6bd Sig[6].Name=Exception Code Sig[6].Value=e0434352 Sig[7].Name=Exception Offset Sig[7].Value=000000000000b87d DynamicSig[1].Name=OS Version DynamicSig[1].Value=6.1.7601.2.1.0.256.48 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=4105 DynamicSig[22].Name=Additional Information 1 DynamicSig[22].Value=7ccb DynamicSig[23].Name=Additional Information 2 DynamicSig[23].Value=7ccb2fa98342573c8a26d5624a3b51e6 DynamicSig[24].Name=Additional Information 3 DynamicSig[24].Value=786b DynamicSig[25].Name=Additional Information 4 DynamicSig[25].Value=786bea01991d8d0a7d3d80f7f9c43fcd UI[2]=C:\Program Files\Affinity\Affinity Photo\Photo.exe UI[3]=Affinity Photo has stopped working UI[4]=Windows can check online for a solution to the problem. UI[5]=Check online for a solution and close the program UI[6]=Check online for a solution later and close the program UI[7]=Close the program LoadedModule[0]=C:\Program Files\Affinity\Affinity Photo\Photo.exe LoadedModule[1]=C:\windows\SYSTEM32\ntdll.dll LoadedModule[2]=C:\windows\SYSTEM32\MSCOREE.DLL LoadedModule[3]=C:\windows\system32\KERNEL32.dll LoadedModule[4]=C:\windows\system32\KERNELBASE.dll LoadedModule[5]=C:\windows\system32\ADVAPI32.dll LoadedModule[6]=C:\windows\system32\msvcrt.dll LoadedModule[7]=C:\windows\SYSTEM32\sechost.dll LoadedModule[8]=C:\windows\system32\RPCRT4.dll LoadedModule[9]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll LoadedModule[10]=C:\windows\system32\api-ms-win-core-synch-l1-2-0.DLL LoadedModule[11]=C:\windows\system32\SHLWAPI.dll LoadedModule[12]=C:\windows\system32\GDI32.dll LoadedModule[13]=C:\windows\system32\USER32.dll LoadedModule[14]=C:\windows\system32\LPK.dll LoadedModule[15]=C:\windows\system32\USP10.dll LoadedModule[16]=C:\windows\system32\IMM32.DLL LoadedModule[17]=C:\windows\system32\MSCTF.dll LoadedModule[18]=C:\windows\system32\nvinitx.dll LoadedModule[19]=C:\windows\system32\VERSION.dll LoadedModule[20]=C:\Program Files\NVIDIA Corporation\CoProcManager\detoured.dll LoadedModule[21]=C:\Program Files\NVIDIA Corporation\CoProcManager\nvd3d9wrapx.dll LoadedModule[22]=C:\windows\system32\SETUPAPI.dll LoadedModule[23]=C:\windows\system32\CFGMGR32.dll LoadedModule[24]=C:\windows\system32\OLEAUT32.dll LoadedModule[25]=C:\windows\system32\ole32.dll LoadedModule[26]=C:\windows\system32\DEVOBJ.dll LoadedModule[27]=C:\Program Files\NVIDIA Corporation\CoProcManager\nvdxgiwrapx.dll LoadedModule[28]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll LoadedModule[29]=C:\windows\system32\VCRUNTIME140_CLR0400.dll LoadedModule[30]=C:\windows\system32\ucrtbase_clr0400.dll LoadedModule[31]=C:\windows\assembly\NativeImages_v4.0.30319_64\mscorlib\7fab566d563ec7b74b7696d436ef82d6\mscorlib.ni.dll LoadedModule[32]=C:\windows\system32\CRYPTBASE.dll LoadedModule[33]=C:\windows\system32\uxtheme.dll LoadedModule[34]=C:\windows\assembly\NativeImages_v4.0.30319_64\System\b4f96cff0dcbbbafc191fb13a8166383\System.ni.dll LoadedModule[35]=C:\windows\assembly\NativeImages_v4.0.30319_64\Photo\dbd12896e69bdc1d7f253354d208de7d\Photo.ni.exe LoadedModule[36]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Core\6d2b3ec7c816fa571e3386dee4d9441c\System.Core.ni.dll LoadedModule[37]=C:\windows\assembly\NativeImages_v4.0.30319_64\Serif.Affinity\f6149a00f3e540eec402a314eeea627a\Serif.Affinity.ni.dll LoadedModule[38]=C:\windows\assembly\NativeImages_v4.0.30319_64\Serif.Intere5fc1461#\f12e410dc1b7077c2ecd53137fd02e26\Serif.Interop.Persona.ni.dll State[0].Key=Transport.DoneStage1 State[0].Value=1 State[1].Key=DataRequest State[1].Value=Bucket=1082322175/nBucketTable=289078994/nResponse=1/n FriendlyEventName=Stopped working ConsentKey=APPCRASH AppName=Affinity Photo AppPath=C:\Program Files\Affinity\Affinity Photo\Photo.exe Edited January 20, 2020 by canuckcam Checked %APPDATA% Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted January 20, 2020 Staff Share Posted January 20, 2020 @gilesnick59 - Thanks for the files, I can see this crash is happening in WPF when trying to create a window, but the exact cause of this is unclear. How many monitors does your setup have connected? Have you recently changed or added monitors? Do you have any third party software installed that manages your app windows? For example AquaSnap or WindowsGrid? @canuckcam Your event viewer log appears almost identical to Nicks, indicating a possible .NET issue. Could you please follow all .NET related troubleshooting steps I've already provided above and let me know if this helps? If not, then please also provide an answer to the above questions. Many thanks to both of you for your continued patience here! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
canuckcam Posted January 20, 2020 Author Share Posted January 20, 2020 Uninstalled, re-downloaded Photo 1.7.3 from my account on the website and reinstalled. "Setup completed successfully." %temp%/AffinitySetup/Setup.log Trying to start process: C:\Users\x\AppData\Local\Temp\AffinitySetup\2ef101b5-3bc0-11ea-9fa8-28b2bddbdaf7\SetupUI.exe /log=true Succeeded: 1 Waiting for process to finish... Exit code: 0 %temp%/AffinitySetup/Setup.log +Startup: 20/01/2020 3:05:21 PM +OS version: 6.1.7601 +ProductName: Photo +ProductType: Retail +Opening HKLM... + OK +Opening registry key: 'SOFTWARE\Serif\Affinity\Photo\1'... + OK +Reading registry data... + Photo Install Path: C:\Program Files\Affinity\Affinity Photo\ + Photo Desktop shortcut: 1 +Opening MSI database: Affinity.msi +Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='ProductVersion' + OK +MsiViewExecute + OK +MsiViewFetch + OK +MsiRecordGetString + Value: 1.7.3.481 +Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='ProductCode' + OK +MsiViewExecute + OK +MsiViewFetch + OK +MsiRecordGetString + Value: {6EE06075-1F8E-4737-B744-B2BB8E2BFE28} +Install state: -1 + IsThisVersionInstalled: False +Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='UpgradeCode' + OK +MsiViewExecute + OK +MsiViewFetch + OK +MsiRecordGetString + Value: {21399BDD-4C2C-4565-9426-410BDC894DA7} +MsiEnumRelatedProducts: SUCCESS + IsAnyVersionInstalled: True + Current product code: {79AC0024-AED9-464B-9655-26316A44E6A6} +ProductCode: {6EE06075-1F8E-4737-B744-B2BB8E2BFE28} +ProductVersion: 1.7.3 +InstallType: Update +Initialising main window... + OK +Main window loaded +Checking requirements... + OK +DotNetInstall: checking installed version + Found 528049 +Switching to page: Update +Creating InstallOperation + Path: C:\Program Files\Affinity\Affinity Photo\ + WantShortcut: True +Requesting operation: SetupUI.InstallOperation +Switching to page: Operation +Starting MsiOperation +Info: === Logging started: 20/01/2020 15:05:28 === +Info: Action start 15:05:28: INSTALL. +Info: Action start 15:05:28: FindRelatedProducts. +Info: Action ended 15:05:28: FindRelatedProducts. Return value 1. +Info: Action start 15:05:28: AppSearch. +Info: Action ended 15:05:28: AppSearch. Return value 1. +Info: Action start 15:05:28: LaunchConditions. +Info: Action ended 15:05:28: LaunchConditions. Return value 1. +Info: Action start 15:05:28: ValidateProductID. +Info: Action ended 15:05:28: ValidateProductID. Return value 1. +Info: Action start 15:05:28: CostInitialize. +Info: Action ended 15:05:28: CostInitialize. Return value 1. +Info: Action start 15:05:28: FileCost. +Info: Action ended 15:05:28: FileCost. Return value 1. +Info: Action start 15:05:28: CostFinalize. +Info: Action ended 15:05:28: CostFinalize. Return value 1. +Info: Action start 15:05:28: MigrateFeatureStates. +Info: Action ended 15:05:28: MigrateFeatureStates. Return value 0. +Info: Action start 15:05:28: InstallValidate. +Progress reset + Total steps: 28687 + Is script: True +Info: Action ended 15:05:32: InstallValidate. Return value 1. +Info: Action start 15:05:32: RemoveExistingProducts. +Info: Action ended 15:05:32: RemoveExistingProducts. Return value 1. +Info: Action start 15:05:32: InstallInitialize. +Info: Action ended 15:05:32: InstallInitialize. Return value 1. +Info: Action start 15:05:32: WriteAppRegistryCustomAction.SetProperty. +Info: Action ended 15:05:32: WriteAppRegistryCustomAction.SetProperty. Return value 1. +Info: Action start 15:05:32: WriteAppRegistryCustomAction. +Info: Action ended 15:05:34: WriteAppRegistryCustomAction. Return value 1. +Info: Action start 15:05:34: WriteMachineRegistryCustomAction.SetProperty. +Info: Action ended 15:05:34: WriteMachineRegistryCustomAction.SetProperty. Return value 1. +Info: Action start 15:05:34: WriteMachineRegistryCustomAction. +Info: Action ended 15:05:34: WriteMachineRegistryCustomAction. Return value 1. +Info: Action start 15:05:34: ProcessComponents. +Info: Action ended 15:05:34: ProcessComponents. Return value 1. +Info: Action start 15:05:34: UnpublishFeatures. +Info: Action ended 15:05:34: UnpublishFeatures. Return value 1. +Info: Action start 15:05:34: RemoveRegistryValues. +Info: Action ended 15:05:34: RemoveRegistryValues. Return value 1. +Info: Action start 15:05:34: RemoveFiles. +Info: Action ended 15:05:34: RemoveFiles. Return value 0. +Info: Action start 15:05:34: NetFxScheduleNativeImage. +Adding progress total: 5500 +Info: Action ended 15:05:34: NetFxScheduleNativeImage. Return value 1. +Info: Action start 15:05:34: InstallFiles. +Info: Action ended 15:05:36: InstallFiles. Return value 1. +Info: Action start 15:05:36: CreateShortcuts. +Info: Action ended 15:05:36: CreateShortcuts. Return value 1. +Info: Action start 15:05:36: WriteRegistryValues. +Info: Action ended 15:05:36: WriteRegistryValues. Return value 1. +Info: Action start 15:05:36: RegisterUser. +Info: Action ended 15:05:36: RegisterUser. Return value 1. +Info: Action start 15:05:36: RegisterProduct. +Info: Action ended 15:05:36: RegisterProduct. Return value 1. +Info: Action start 15:05:36: MsiPublishAssemblies. +Info: Action ended 15:05:36: MsiPublishAssemblies. Return value 0. +Info: Action start 15:05:36: NetFxExecuteNativeImageCommitUninstall. +Info: Action ended 15:05:36: NetFxExecuteNativeImageCommitUninstall. Return value 1. +Info: Action start 15:05:36: NetFxExecuteNativeImageCommitInstall. +Info: Action ended 15:05:36: NetFxExecuteNativeImageCommitInstall. Return value 1. +Info: Action start 15:05:36: PublishFeatures. +Info: Action ended 15:05:36: PublishFeatures. Return value 1. +Info: Action start 15:05:36: PublishProduct. +Info: Action ended 15:05:36: PublishProduct. Return value 1. +Info: Action start 15:05:36: WriteLicenceFileCustomAction.SetProperty. +Info: Action ended 15:05:36: WriteLicenceFileCustomAction.SetProperty. Return value 1. +Info: Action start 15:05:36: WriteLicenceFileCustomAction. +Info: Action ended 15:05:36: WriteLicenceFileCustomAction. Return value 1. +Info: Action start 15:05:36: InstallFinalize. +Progress reset + Total steps: 1205692279 + Is script: False +Info: WriteAppRegistry: Initialized. +Info: WriteMachineRegistry: Initialized. +Setting progress delta: 24000 +Setting progress delta: 0 +Setting progress delta: 13200 +Info: WriteLicenceFile: Initialized. +Info: WriteLicenceFile: Data: C:\Program Files\Affinity\Affinity Photo\|34UE-143O-DVIE-K4KJ|phil.pang@globalnews.ca +Info: ExecNetFx: Microsoft (R) CLR Native Image Generator - Version 4.8.3761.0 +Info: ExecNetFx: Copyright (c) Microsoft Corporation. All rights reserved. +Info: ExecNetFx: All compilation targets are up to date. +Setting progress delta: 0 +Info: ExecNetFx: Microsoft (R) CLR Native Image Generator - Version 4.8.3761.0 +Info: ExecNetFx: Copyright (c) Microsoft Corporation. All rights reserved. +Progress reset + Total steps: 1 + Is script: False +Info: Action ended 15:06:00: InstallFinalize. Return value 1. +Info: Action ended 15:06:00: INSTALL. Return value 1. +Info: Property(S): UpgradeCode = {21399BDD-4C2C-4565-9426-410BDC894DA7} +Info: Property(S): PRODUCT_KEY_PROPERTY = <HIDDEN> +Info: Property(S): EMAIL_PROPERTY = <HIDDEN> +Info: Property(S): NO_UPDATE_CHECK_PROPERTY = #0 +Info: Property(S): NO_EULA_PROPERTY = #0 +Info: Property(S): INSTALL_DIR_PROPERTY = C:\Program Files\Affinity\Affinity Photo\ +Info: Property(S): DeFolder = C:\Program Files\Affinity\Affinity Photo\de\ +Info: Property(S): EnUsFolder = C:\Program Files\Affinity\Affinity Photo\en-US\ +Info: Property(S): EsFolder = C:\Program Files\Affinity\Affinity Photo\es\ +Info: Property(S): FrFolder = C:\Program Files\Affinity\Affinity Photo\fr\ +Info: Property(S): ItFolder = C:\Program Files\Affinity\Affinity Photo\it\ +Info: Property(S): JaFolder = C:\Program Files\Affinity\Affinity Photo\ja\ +Info: Property(S): PtBrFolder = C:\Program Files\Affinity\Affinity Photo\pt-BR\ +Info: Property(S): RuFolder = C:\Program Files\Affinity\Affinity Photo\ru\ +Info: Property(S): ZhHansFolder = C:\Program Files\Affinity\Affinity Photo\zh-Hans\ +Info: Property(S): CrashpadFolder = C:\Program Files\Affinity\Affinity Photo\Resources\crashpad\ +Info: Property(S): CommonFolder = C:\Program Files\Affinity\Common\ +Info: Property(S): ResourcesFolder = C:\Program Files\Affinity\Affinity Photo\Resources\ +Info: Property(S): DesktopFolder = C:\Users\Public\Desktop\ +Info: Property(S): DictionariesFolder_0 = C:\Program Files\Affinity\Affinity Photo\Resources\Dictionaries\de-DE\ +Info: Property(S): DictionariesFolder_1 = C:\Program Files\Affinity\Affinity Photo\Resources\Dictionaries\en-GB\ +Info: Property(S): DictionariesFolder_2 = C:\Program Files\Affinity\Affinity Photo\Resources\Dictionaries\en-US\ +Info: Property(S): DictionariesFolder_3 = C:\Program Files\Affinity\Affinity Photo\Resources\Dictionaries\es-ES\ +Info: Property(S): DictionariesFolder_4 = C:\Program Files\Affinity\Affinity Photo\Resources\Dictionaries\fr-FR\ +Info: Property(S): DictionariesFolder_5 = C:\Program Files\Affinity\Affinity Photo\Resources\Dictionaries\it-IT\ +Info: Property(S): DictionariesFolder_6 = C:\Program Files\Affinity\Affinity Photo\Resources\Dictionaries\la\ +Info: Property(S): DictionariesFolder_7 = C:\Program Files\Affinity\Affinity Photo\Resources\Dictionaries\pt-BR\ +Info: Property(S): DialFolder = C:\Program Files\Affinity\Affinity Photo\Resources\Dial\ +Info: Property(S): IccFolder = C:\Program Files\Affinity\Affinity Photo\Resources\icc\ +Info: Property(S): PantoneFolder = C:\Program Files\Affinity\Affinity Photo\Resources\Pantone\ +Info: Property(S): StringEncodingsFolder = C:\Program Files\Affinity\Affinity Photo\Resources\String Encodings\ +Info: Property(S): StandardCMapsFolder = C:\Program Files\Affinity\Affinity Photo\Resources\Standard CMaps\ +Info: Property(S): PhotoHelpFolder_0 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\ +Info: Property(S): PhotoHelpFolder_0_0_0 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\de.lproj\ +Info: Property(S): PhotoHelpFolder_0_0_0_0 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\de.lproj\images\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_0 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Adjustments\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_1 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Appendix\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_2 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Assets\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_3 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Clr\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_4 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\de.lproj\pages\CurvesShapes\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_5 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\de.lproj\pages\DesignAids\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_6 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\de.lproj\pages\ExportPersona\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_7 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Filters\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_8 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\de.lproj\pages\FocusMerging\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_9 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\de.lproj\pages\GetStarted\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_10 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\de.lproj\pages\HDR\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_11 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Introduction\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_12 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\de.lproj\pages\LayerFX\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_13 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\de.lproj\pages\LayerOperations\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_14 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Layers\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_15 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\de.lproj\pages\LiquifyPersona\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_16 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\de.lproj\pages\LiveProjection\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_17 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Macros_Batch\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_18 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Painting\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_19 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Panels\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_20 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Panorama\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_21 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Raw\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_22 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Retouching\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_23 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Selections\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_24 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Sharing\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_25 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\de.lproj\pages\SizeTransform\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_26 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Stacking\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_27 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Text\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_28 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Tools\ +Info: Property(S): PhotoHelpFolder_0_0_0_1_29 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\de.lproj\pages\Workspace\ +Info: Property(S): PhotoHelpFolder_0_0_0_2 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\de.lproj\stylesheets\ +Info: Property(S): PhotoHelpFolder_0_0_1 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\en-US.lproj\ +Info: Property(S): PhotoHelpFolder_0_0_1_0 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\en-US.lproj\images\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_0 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Adjustments\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_1 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Appendix\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_2 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Assets\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_3 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Clr\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_4 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\CurvesShapes\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_5 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\DesignAids\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_6 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\ExportPersona\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_7 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Filters\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_8 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\FocusMerging\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_9 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\GetStarted\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_10 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\HDR\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_11 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Introduction\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_12 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\LayerFX\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_13 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\LayerOperations\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_14 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Layers\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_15 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\LiquifyPersona\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_16 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\LiveProjection\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_17 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Macros_Batch\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_18 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Painting\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_19 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Panels\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_20 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Panorama\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_21 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Raw\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_22 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Retouching\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_23 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Selections\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_24 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Sharing\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_25 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\SizeTransform\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_26 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Stacking\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_27 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Text\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_28 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Tools\ +Info: Property(S): PhotoHelpFolder_0_0_1_1_29 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\en-US.lproj\pages\Workspace\ +Info: Property(S): PhotoHelpFolder_0_0_1_2 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\en-US.lproj\stylesheets\ +Info: Property(S): PhotoHelpFolder_0_0_2 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\English.lproj\ +Info: Property(S): PhotoHelpFolder_0_0_2_0 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\English.lproj\images\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_0 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\English.lproj\pages\Adjustments\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_1 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\English.lproj\pages\Appendix\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_2 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\English.lproj\pages\Assets\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_3 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\English.lproj\pages\Clr\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_4 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\English.lproj\pages\CurvesShapes\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_5 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\English.lproj\pages\DesignAids\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_6 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\English.lproj\pages\ExportPersona\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_7 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\English.lproj\pages\Filters\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_8 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\English.lproj\pages\FocusMerging\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_9 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\English.lproj\pages\GetStarted\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_10 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\English.lproj\pages\HDR\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_11 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\English.lproj\pages\Introduction\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_12 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\English.lproj\pages\LayerFX\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_13 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\English.lproj\pages\LayerOperations\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_14 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\English.lproj\pages\Layers\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_15 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\English.lproj\pages\LiquifyPersona\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_16 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\English.lproj\pages\LiveProjection\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_17 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\English.lproj\pages\Macros_Batch\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_18 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\English.lproj\pages\Painting\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_19 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\English.lproj\pages\Panels\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_20 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\English.lproj\pages\Panorama\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_21 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\English.lproj\pages\Raw\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_22 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\English.lproj\pages\Retouching\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_23 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\English.lproj\pages\Selections\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_24 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\English.lproj\pages\Sharing\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_25 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\English.lproj\pages\SizeTransform\ +Info: Property(S): PhotoHelpFolder_0_0_2_1_26 = C:\Program Files\Affinity\Affinity 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PhotoHelpFolder_0_0_11_1 = C:\Program Files\Affinity\Affinity Photo\PhotoHelp\Contents\Resources\zh-Hans.lproj\pages\ +Info: Property(S): ALLUSERS = 1 +Info: Property(S): MY_APP_GUID = ********** +Info: Property(S): ARPPRODUCTICON = MyARPIcon +Info: Property(S): Manufacturer = Serif (Europe) Ltd +Info: Property(S): ProductCode = {6EE06075-1F8E-4737-B744-B2BB8E2BFE28} +Info: Property(S): ProductLanguage = 1033 +Info: Property(S): ProductName = Affinity Photo +Info: Property(S): ProductVersion = 1.7.3.481 +Info: Property(S): SecureCustomProperties = EMAIL_PROPERTY;NO_EULA_PROPERTY;NO_UPDATE_CHECK_PROPERTY;PRODUCT_KEY_PROPERTY;WIX_DOWNGRADE_DETECTED;WIX_UPGRADE_DETECTED +Info: Property(S): MsiHiddenProperties = MY_APP_GUID +Info: Property(S): PackageCode = {BA223708-C2FF-4A81-AF90-B97F27FC2FBF} +Info: Property(S): ProductState = -1 +Info: Property(S): PackagecodeChanging = 1 +Info: Property(S): INSTALL_DESKTOP_SHORTCUT_PROPERTY = #1 +Info: Property(S): CURRENTDIRECTORY = C:\Users\x\AppData\Local\Temp\AffinitySetup\2ef101b5-3bc0-11ea-9fa8-28b2bddbdaf7 +Info: Property(S): CLIENTUILEVEL = 3 +Info: Property(S): MSICLIENTUSESEXTERNALUI = 1 +Info: Property(S): CLIENTPROCESSID = 35944 +Info: Property(S): MsiSystemRebootPending = 1 +Info: Property(S): VersionDatabase = 405 +Info: Property(S): VersionMsi = 5.00 +Info: Property(S): VersionNT = 601 +Info: Property(S): VersionNT64 = 601 +Info: Property(S): WindowsBuild = 7601 +Info: Property(S): ServicePackLevel = 1 +Info: Property(S): ServicePackLevelMinor = 0 +Info: Property(S): MsiNTProductType = 1 +Info: Property(S): WindowsFolder = C:\windows\ +Info: Property(S): WindowsVolume = C:\ +Info: Property(S): System64Folder = C:\windows\system32\ +Info: Property(S): SystemFolder = C:\windows\SysWOW64\ +Info: Property(S): RemoteAdminTS = 1 +Info: Property(S): TempFolder = C:\Users\x\AppData\Local\Temp\ +Info: Property(S): ProgramFilesFolder = C:\Program Files (x86)\ +Info: Property(S): CommonFilesFolder = C:\Program Files (x86)\Common Files\ +Info: Property(S): CommonFiles64Folder = C:\Program Files\Common Files\ +Info: Property(S): AppDataFolder = C:\Users\x\AppData\Roaming\ +Info: Property(S): FavoritesFolder = C:\Users\x\Favorites\ +Info: Property(S): NetHoodFolder = C:\Users\x\AppData\Roaming\Microsoft\Windows\Network Shortcuts\ +Info: Property(S): PersonalFolder = C:\Users\x\Documents\ +Info: Property(S): PrintHoodFolder = C:\Users\x\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\ +Info: Property(S): RecentFolder = C:\Users\x\AppData\Roaming\Microsoft\Windows\Recent\ +Info: Property(S): SendToFolder = C:\Users\x\AppData\Roaming\Microsoft\Windows\SendTo\ +Info: Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\ +Info: Property(S): CommonAppDataFolder = C:\ProgramData\ +Info: Property(S): LocalAppDataFolder = C:\Users\x\AppData\Local\ +Info: Property(S): MyPicturesFolder = C:\Users\x\Pictures\ +Info: Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\ +Info: Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\ +Info: Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\ +Info: Property(S): FontsFolder = C:\windows\Fonts\ +Info: Property(S): GPTSupport = 1 +Info: Property(S): OLEAdvtSupport = 1 +Info: Property(S): ShellAdvtSupport = 1 +Info: Property(S): MsiAMD64 = 6 +Info: Property(S): Msix64 = 6 +Info: Property(S): Intel = 6 +Info: Property(S): PhysicalMemory = 24233 +Info: Property(S): VirtualMemory = 36824 +Info: Property(S): AdminUser = 1 +Info: Property(S): MsiTrueAdminUser = 1 +Info: Property(S): LogonUser = x +Info: Property(S): UserSID = S-1-5-21-448539723-746137067-725345543-1248409 +Info: Property(S): UserLanguageID = 4105 +Info: Property(S): ComputerName = x +Info: Property(S): SystemLanguageID = 4105 +Info: Property(S): ScreenX = 1024 +Info: Property(S): ScreenY = 768 +Info: Property(S): CaptionHeight = 27 +Info: Property(S): BorderTop = 1 +Info: Property(S): BorderSide = 1 +Info: Property(S): TextHeight = 20 +Info: Property(S): TextInternalLeading = 4 +Info: Property(S): ColorBits = 32 +Info: Property(S): TTCSupport = 1 +Info: Property(S): Time = 15:06:00 +Info: Property(S): Date = 20/01/2020 +Info: Property(S): MsiNetAssemblySupport = 4.8.3761.0 +Info: Property(S): MsiWin32AssemblySupport = 6.1.7601.17514 +Info: Property(S): RedirectedDllSupport = 2 +Info: Property(S): MsiRunningElevated = 1 +Info: Property(S): Privileged = 1 +Info: Property(S): USERNAME = x +Info: Property(S): COMPANYNAME = +Info: Property(S): DATABASE = C:\windows\Installer\9f553ae.msi +Info: Property(S): OriginalDatabase = C:\Users\x\AppData\Local\Temp\AffinitySetup\2ef101b5-3bc0-11ea-9fa8-28b2bddbdaf7\Affinity.msi +Info: Property(S): UILevel = 2 +Info: Property(S): ACTION = INSTALL +Info: Property(S): ROOTDRIVE = D:\ +Info: Property(S): CostingComplete = 1 +Info: Property(S): OutOfDiskSpace = 0 +Info: Property(S): OutOfNoRbDiskSpace = 0 +Info: Property(S): PrimaryVolumeSpaceAvailable = 0 +Info: Property(S): PrimaryVolumeSpaceRequired = 0 +Info: Property(S): PrimaryVolumeSpaceRemaining = 0 +Info: Property(S): INSTALLLEVEL = 1 +Info: Property(S): SOURCEDIR = C:\Users\x\AppData\Local\Temp\AffinitySetup\2ef101b5-3bc0-11ea-9fa8-28b2bddbdaf7\ +Info: Property(S): SourcedirProduct = {6EE06075-1F8E-4737-B744-B2BB8E2BFE28} +Info: Property(S): ProductToBeRegistered = 1 +Info: === Logging stopped: 20/01/2020 15:06:00 === +Setting result page message: Setup completed successfully +Switching to page: Result +Operation finished +Main window close requested Dxdiag.txt: ------------------ System Information ------------------ Time of this report: 1/20/2020, 15:15:30 Machine name: x Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.200102-1707) Language: English (Regional Setting: English) System Manufacturer: Hewlett-Packard System Model: HP ZBook 15 G2 BIOS: Default System BIOS Processor: Intel(R) Core(TM) i7-4710MQ CPU @ 2.50GHz (4 CPUs), ~2.5GHz Memory: 24576MB RAM Available OS Memory: 24234MB RAM Page File: 11578MB used, 36885MB available Windows Dir: C:\windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: 120 DPI (125 percent) System DPI Setting: 120 DPI (125 percent) DWM DPI Scaling: UnKnown DxDiag Version: 6.01.7601.17514 32bit Unicode ------------ DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Sound Tab 3: No problems found. Input Tab: No problems found. -------------------- DirectX Debug Levels -------------------- Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --------------- Display Devices --------------- Card name: Intel(R) HD Graphics 4600 Manufacturer: Intel Corporation Chip type: Intel(R) HD Graphics Family DAC type: Internal Device Key: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_2253103C&REV_06 Display Memory: 1888 MB Dedicated Memory: 384 MB Shared Memory: 1504 MB Current Mode: 1920 x 1080 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: unknown Monitor Id: AUO11ED Native Mode: 1920 x 1080(p) (60.012Hz) Output Type: Internal Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32 Driver File Version: 10.18.0014.5067 (English) Driver Version: 10.18.14.5067 DDI Version: 11 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 9/24/2019 01:04:25, 25375080 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B78E66-4756-11CF-0275-5D02BCC2D435} Vendor ID: 0x8086 Device ID: 0x0416 SubSys ID: 0x2253103C Revision ID: 0x0006 Driver Strong Name: oem213.inf:IntelGfx.NTamd64.6.1:iHSWM_w7:10.18.14.5067:pci\ven_8086&dev_0416&subsys_2253103c Rank Of Driver: 00E60001 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend D3D9 Overlay: Supported DXVA-HD: Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled ------------- Sound Devices ------------- Description: Speakers/Headphones (Realtek High Definition Audio) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0280&SUBSYS_103C2253&REV_1000 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.8287 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 1/7/2018 12:44:54, 6025640 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No Description: CABLE-A Input (VB-Audio Cable A) Default Sound Playback: No Default Voice Playback: No Hardware ID: VBAudioVACAWDM Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: vbaudio_cablea64_win7.sys Driver Version: 6.01.7600.16385 (English) Driver Attributes: Final Retail WHQL Logo'd: n/a Date and Size: 7/22/2013 16:43:02, 41192 bytes Other Files: Driver Provider: VB-Audio Software HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No Description: CABLE Input (VB-Audio Virtual Cable) Default Sound Playback: No Default Voice Playback: No Hardware ID: VBAudioVACWDM Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: vbaudio_cable64_win7.sys Driver Version: 6.01.7600.16385 (English) Driver Attributes: Final Retail WHQL Logo'd: n/a Date and Size: 9/2/2014 18:01:16, 41192 bytes Other Files: Driver Provider: VB-Audio Software HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No --------------------- Sound Capture Devices --------------------- Description: Microphone (Realtek High Definition Audio) Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.8287 (English) Driver Attributes: Final Retail Date and Size: 1/7/2018 12:44:54, 6025640 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF Description: Stereo Mix (Realtek High Definition Audio) Default Sound Capture: No Default Voice Capture: No Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.8287 (English) Driver Attributes: Final Retail Date and Size: 1/7/2018 12:44:54, 6025640 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF Description: CABLE Output (VB-Audio Virtual Cable) Default Sound Capture: No Default Voice Capture: No Driver Name: vbaudio_cable64_win7.sys Driver Version: 6.01.7600.16385 (English) Driver Attributes: Final Retail Date and Size: 9/2/2014 18:01:16, 41192 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF Description: CABLE-A Output (VB-Audio Cable A) Default Sound Capture: No Default Voice Capture: No Driver Name: vbaudio_cablea64_win7.sys Driver Version: 6.01.7600.16385 (English) Driver Attributes: Final Retail Date and Size: 7/22/2013 16:43:02, 41192 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF ------------------- DirectInput Devices ------------------- Device Name: Mouse Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: Keyboard Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: Microsoft Hardware USB Mouse Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x045E, 0x0745 FF Driver: n/a Device Name: Micr Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x045E, 0x0745 FF Driver: n/a Device Name: Micr Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x045E, 0x0745 FF Driver: n/a Device Name: Micr Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x045E, 0x0745 FF Driver: n/a Device Name: Micr Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x045E, 0x0745 FF Driver: n/a Device Name: Wireless Controller Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x054C, 0x09CC FF Driver: n/a Device Name: Wireless Controller Attached: 1 Controller ID: 0x1 Vendor/Product ID: 0x054C, 0x09CC FF Driver: n/a Poll w/ Interrupt: No ----------- USB Devices ----------- + USB Root Hub | Vendor/Product ID: 0x8086, 0x8C26 | Matching Device ID: usb\root_hub20 | Service: usbhub | +-+ Generic USB Hub | | Vendor/Product ID: 0x8087, 0x8000 | | Location: Port_#0001.Hub_#0002 | | Matching Device ID: usb\class_09 | | Service: usbhub ---------------- Gameport Devices ---------------- ------------ PS/2 Devices ------------ + Standard PS/2 Keyboard | Matching Device ID: *pnp0303 | Service: i8042prt | + Wireless Keyboard Filter Device | Vendor/Product ID: 0x045E, 0x0745 | Matching Device ID: hid\vid_045e&pid_0745&mi_00 | Upper Filters: WirelessKeyboardFilter | Service: kbdhid | + Terminal Server Keyboard Driver | Matching Device ID: root\rdp_kbd | Upper Filters: kbdclass | Service: TermDD | + Synaptics SMBus TouchPad | Matching Device ID: acpi\syn3023 | Upper Filters: SynTP | Service: i8042prt | + Microsoft USB Dual Receiver Wireless Mouse (Mouse and Keyboard Center) | Vendor/Product ID: 0x045E, 0x0745 | Matching Device ID: hid\vid_045e&pid_0745&mi_01&col01 | Upper Filters: Point64 | Service: mouhid | + Terminal Server Mouse Driver | Matching Device ID: root\rdp_mou | Upper Filters: mouclass | Service: TermDD ------------------------ Disk & DVD/CD-ROM Drives ------------------------ Drive: C: Free Space: 29.9 GB Total Space: 241.1 GB File System: NTFS Model: SanDisk SD6SB1M-256G-100 SCSI Disk Device Drive: D: Free Space: 146.7 GB Total Space: 953.9 GB File System: NTFS Model: HGST HTS721010A9E6300 SCSI Disk Device Drive: E: Free Space: 2.0 GB Total Space: 2.0 GB File System: FAT32 Model: SanDisk SD6SB1M-256G-100 SCSI Disk Device -------------- System Devices -------------- Name: Intel(R) 8 Series/C220 Series PCI Express Root Port #7 - 8C1C Device ID: PCI\VEN_8086&DEV_8C1C&SUBSYS_2253103C&REV_D4\3&42FFD25&0&E6 Driver: n/a Name: Realtek PCIE CardReader Device ID: PCI\VEN_10EC&DEV_5249&SUBSYS_2253103C&REV_01\00000001004CE00000 Driver: n/a Name: Intel(R) Dual Band Wireless-N 7260 #3 Device ID: PCI\VEN_8086&DEV_08B1&SUBSYS_C0608086&REV_6B\28B2BDFFFFDBDAF300 Driver: n/a Name: Intel(R) 8 Series/C220 Series PCI Express Root Port #1 - 8C10 Device ID: PCI\VEN_8086&DEV_8C10&SUBSYS_2253103C&REV_D4\3&42FFD25&0&E0 Driver: n/a Name: Intel(R) QM87 LPC Controller - 8C4F Device ID: PCI\VEN_8086&DEV_8C4F&SUBSYS_2253103C&REV_04\3&42FFD25&0&F8 Driver: n/a Name: NVIDIA Quadro K1100M Device ID: PCI\VEN_10DE&DEV_0FF6&SUBSYS_2253103C&REV_A1\4&16031B5D&0&0008 Driver: n/a Name: Intel(R) HD Graphics 4600 Device ID: PCI\VEN_8086&DEV_0416&SUBSYS_2253103C&REV_06\3&42FFD25&0&10 Driver: n/a Name: Intel(R) 8 Series Chipset Family SATA AHCI Controller Device ID: PCI\VEN_8086&DEV_8C03&SUBSYS_2253103C&REV_04\3&42FFD25&0&FA Driver: n/a Name: Intel(R) Management Engine Interface Device ID: PCI\VEN_8086&DEV_8C3A&SUBSYS_2253103C&REV_04\3&42FFD25&0&B0 Driver: n/a Name: Intel(R) Ethernet Connection I217-LM Device ID: PCI\VEN_8086&DEV_153A&SUBSYS_2253103C&REV_04\3&42FFD25&0&C8 Driver: n/a Name: Intel(R) USB 3.0 eXtensible Host Controller Device ID: PCI\VEN_8086&DEV_8C31&SUBSYS_2253103C&REV_04\3&42FFD25&0&A0 Driver: n/a Name: PCI Express standard Downstream Switch Port Device ID: PCI\VEN_12D8&DEV_2404&SUBSYS_240412D8&REV_05\5&1A312E5D&0&1800E6 Driver: n/a Name: Intel(R) 8 Series/C220 Series USB EHCI #2 - 8C2D Device ID: PCI\VEN_8086&DEV_8C2D&SUBSYS_2253103C&REV_04\3&42FFD25&0&D0 Driver: n/a Name: Intel(R) Xeon(R) processor E3 - 1200 v3/4th Gen Core processor DRAM Controller - 0C04 Device ID: PCI\VEN_8086&DEV_0C04&SUBSYS_2253103C&REV_06\3&42FFD25&0&00 Driver: n/a Name: Intel(R) 8 Series/C220 Series USB EHCI #1 - 8C26 Device ID: PCI\VEN_8086&DEV_8C26&SUBSYS_2253103C&REV_04\3&42FFD25&0&E8 Driver: n/a Name: PCI Express standard Downstream Switch Port Device ID: PCI\VEN_12D8&DEV_2404&SUBSYS_240412D8&REV_05\5&1A312E5D&0&1000E6 Driver: n/a Name: Intel(R) Xeon(R) processor E3 - 1200 v3/4th Gen Core processor PCI Express x16 Controller - 0C01 Device ID: PCI\VEN_8086&DEV_0C01&SUBSYS_2253103C&REV_06\3&42FFD25&0&08 Driver: n/a Name: Synaptics SMBus Driver Device ID: PCI\VEN_8086&DEV_8C22&SUBSYS_2253103C&REV_04\3&42FFD25&0&FB Driver: n/a Name: PCI Express standard Downstream Switch Port Device ID: PCI\VEN_12D8&DEV_2404&SUBSYS_240412D8&REV_05\5&1A312E5D&0&0800E6 Driver: n/a Name: High Definition Audio Controller Device ID: PCI\VEN_8086&DEV_8C20&SUBSYS_2253103C&REV_04\3&42FFD25&0&D8 Driver: n/a Name: PCI Express standard Upstream Switch Port Device ID: PCI\VEN_12D8&DEV_2404&SUBSYS_240412D8&REV_05\4&7B61624&0&00E6 Driver: n/a ------------------ DirectShow Filters ------------------ DirectShow Filters: WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.19091 WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.19091 WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.19091 MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7601.19091 G2M Session Decoder,0x00600800,1,1,, Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7601.19091 WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.19091 Blackmagic Design Decoder (DMO),0x00200000,1,1,dmobmd.dll,11.02.0000.0000 WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.19091 Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7601.19091 MS ATC Screen Decoder 1,0x00600800,1,1,scdec.dll,15.00.4703.1000 Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7601.19091 Grass Valley HQX Decoder,0x00800000,1,1,csdshowcodc.dll,7.05.0003.0031 CineForm VideoChange,0x00200000,1,1,CFVideoChange.ax,3.01.0000.0056 CineForm TempoChange,0x00200000,1,1,CFTempoChange.ax,1.01.0005.0004 DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514 Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.24537 WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.19091 Grass Valley DV Decoder,0x00800000,1,1,csdshowcodc.dll,7.05.0003.0031 Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514 AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.24537 Wafian QuickTime Mux,0x00200000,2,0,Wafian.QTMux.dll,1.04.0000.0009 GoPro-CineForm Encoder (Multicore),0x00200000,1,1,CFEncoder2.ax,9.02.0001.0690 VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.24537 GoPro-CineForm RAW Encoder,0x00200000,1,1,CFEncoderRAW.ax,9.00.0005.0682 SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528 Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037 HP PageLift Rotation Filter,0x00200000,1,1,PageLift7CameraFilter.dll,1.00.0015.0001 AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528 StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528 MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.24537 MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.24537 SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.24537 VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514 Elgato Game Capture HD,0x00200000,0,3,, CineForm JPG2Stream Filter,0x00200000,0,1,JPEGS2Stream.dll,1.02.0002.0005 MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528 Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514 Grass Valley C210 Decoder,0x00800000,1,1,csdshowcodc.dll,7.05.0003.0031 SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528 Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091 DVCPRO HD Decoder,0x00800000,1,1,csdshowcodc.dll,7.05.0003.0031 Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.24537 Grass Valley MPEG2-Intra Decoder,0x00800000,1,1,csdshowcodc.dll,7.05.0003.0031 MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.24537 DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514 Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.24537 Intel® Media Codecs H264 LPCM MOV Muxer,0x00200000,1,1,H264LPCMMOVMux.dll, Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.19091 ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.24537 Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.24537 MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528 Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.24499 Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.24537 Wafian QuickTime DeMux,0x00600000,0,2,QTDeMux.dll,1.04.0000.0009 Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.24537 VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514 WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.19091 VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514 File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514 iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514 iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514 Intel® Media SDK AAC Decoder,0x00200000,1,1,imc_aac_dec_ds.dll,3.12.0007.0027 Grass Valley Lossless Decoder,0x00800000,1,1,csdshowcodc.dll,7.05.0003.0031 Decklink MJPEG Decompressor,0x00800000,1,1,DeckLink.dll,11.02.0000.0000 DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.24499 CineForm Stereo Fixer,0x00200000,1,1,CFStereoFixer.ax,1.01.0004.0021 Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.24499 Intel® Media Codecs MP4 Splitter,0x00200000,1,0,imc_mp4_spl_ds.dll,1.17.0003.0009 AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.24537 RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll, Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091 WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514 GoPro-CineForm Decoder-2,0x00800002,1,1,CFDecode2.ax,9.02.0001.0690 MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528 DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514 DVCPRO50 Decoder,0x00800000,1,1,csdshowcodc.dll,7.05.0003.0031 CineForm Video Source,0x00200000,0,1,CFVideoSource.ax,1.01.0001.0023 SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.19091 Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.19091 Decklink Still Sequence Source,0x00200000,0,1,DeckLink.dll,11.02.0000.0000 MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514 Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514 StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528 Intel® Media Codecs MP4 Muxer,0x00200000,1,1,imc_mp4_mux_ds.dll,1.17.0003.0009 Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514 Intel® Media SDK H.264 Decoder,0x00800000,1,1,h264_dec_filter.dll,3.12.0008.0004 Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.24499 AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.24537 CineForm SampleRate,0x00200000,1,1,CFSampleRate.ax,1.02.0000.0021 AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.24537 Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.24537 MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.24537 Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.24537 File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.24537 Decklink Still Sequence Sink,0x00200000,1,0,DeckLink.dll,11.02.0000.0000 CineForm Stereo Mux,0x00200000,2,1,CFStereoMux.ax,1.02.0002.0005 GoPro-CineForm Encoder,0x00200000,1,1,CFEncode.ax,9.00.0005.0682 Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7601.23285 StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528 AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514 Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.24537 File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.24537 File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.24537 Intel® Media Codecs AAC Encoder,0x00200000,1,1,imc_aac_enc_ds.dll,1.17.0003.0009 Decklink Upsample,0x00200000,1,1,DeckLink.dll,11.02.0000.0000 Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514 Grass Valley HQ Encoder,0x00200000,1,1,csdshowcodc.dll,7.05.0003.0031 Grass Valley HQ Decoder,0x00800000,1,1,csdshowcodc.dll,7.05.0003.0031 Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.24499 BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669 MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.24537 iZotope Nectar Elements,0x00200000,1,1,iZNectarElementsDXHook.dll,1.00.0000.1047 WDM Streaming Tee/Splitter Devices: Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.19091 Video Compressors: WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7601.19091 WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7601.19091 MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7601.19091 DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514 Grass Valley HQ Encoder,0x00200000,1,1,csdshowcodc.dll,7.05.0003.0031 MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.24537 GoPro-CineForm Encoder (Multicore),0x00200000,1,1,CFEncoder2.ax,9.02.0001.0690 Decklink MJPEG Compressor,0x00200000,1,1,DeckLink.dll,11.02.0000.0000 GoPro-CineForm RAW Encoder,0x00200000,1,1,CFEncoderRAW.ax,9.00.0005.0682 GoPro-CineForm Encoder,0x00200000,1,1,CFEncode.ax,9.00.0005.0682 Grass Valley C210,0x00200000,1,1,qcap.dll,6.06.7601.17514 DVCPRO 50,0x00200000,1,1,qcap.dll,6.06.7601.17514 Grass Valley DV,0x00200000,1,1,qcap.dll,6.06.7601.17514 DVCPRO HD,0x00200000,1,1,qcap.dll,6.06.7601.17514 GoPro CineForm Codec v9.2.1,0x00200000,1,1,qcap.dll,6.06.7601.17514 Grass Valley HQX,0x00200000,1,1,qcap.dll,6.06.7601.17514 Grass Valley Lossless,0x00200000,1,1,qcap.dll,6.06.7601.17514 Grass Valley HQ,0x00200000,1,1,qcap.dll,6.06.7601.17514 Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514 Blackmagic HD 8 bit 4:2:2 Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514 Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514 Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514 Blackmagic 8 bit MJPEG Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514 Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514 Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514 Blackmagic 10 bit 4:4:4 Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514 TechSmith Screen Capture Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514 Blackmagic SD 8 bit 4:2:2 Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514 Blackmagic 10 bit 4:2:2 Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514 Audio Compressors: WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7601.19091 WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7601.19091 IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.24537 PCM,0x00200000,1,1,quartz.dll,6.06.7601.24537 Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.24537 GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.24537 CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.24537 CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.24537 MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.24537 Audio Capture Sources: Microphone (Realtek High Defini,0x00200000,0,0,qcap.dll,6.06.7601.17514 Decklink Audio Capture,0x00200000,0,1,DeckLink.dll,11.02.0000.0000 CABLE Output (VB-Audio Virtual ,0x00200000,0,0,qcap.dll,6.06.7601.17514 CABLE-A Output (VB-Audio Cable ,0x00200000,0,0,qcap.dll,6.06.7601.17514 Stereo Mix (Realtek High Defini,0x00200000,0,0,qcap.dll,6.06.7601.17514 PBDA CP Filters: PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.19135 PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135 PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135 Midi Renderers: Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.24537 Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.24537 WDM Streaming Capture Devices: Mic in at front panel (black),0x00200000,1,1,ksproxy.ax,6.01.7601.19091 Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091 Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091 VB-Audio CABLE-A,0x00200000,2,2,ksproxy.ax,6.01.7601.19091 VB-Audio Point,0x00200000,2,2,ksproxy.ax,6.01.7601.19091 WDM Streaming Rendering Devices: Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.19091 VB-Audio CABLE-A,0x00200000,2,2,ksproxy.ax,6.01.7601.19091 VB-Audio Point,0x00200000,2,2,ksproxy.ax,6.01.7601.19091 BDA Network Providers: Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514 Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514 Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514 Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514 Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514 Video Capture Sources: Decklink Video Capture,0x00200000,0,3,DeckLink.dll,11.02.0000.0000 Multi-Instance Capable VBI Codecs: VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514 BDA Transport Information Renderers: BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669 MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514 BDA CP/CA Filters: Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.19135 Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.19135 PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.19135 XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.19135 External Renderers: Decklink Video Render,0x00200000,1,0,DeckLink.dll,11.02.0000.0000 WDM Streaming Communication Transforms: Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.19091 Audio Renderers: Speakers/Headphones (Realtek Hi,0x00200000,1,0,quartz.dll,6.06.7601.24537 Decklink Audio Render,0x00200000,1,0,DeckLink.dll,11.02.0000.0000 CABLE Input (VB-Audio Virtual C,0x00200000,1,0,quartz.dll,6.06.7601.24537 CABLE-A Input (VB-Audio Cable A,0x00200000,1,0,quartz.dll,6.06.7601.24537 Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.24537 Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.24537 DirectSound: CABLE Input (VB-Audio Virtual Cable),0x00200000,1,0,quartz.dll,6.06.7601.24537 DirectSound: CABLE-A Input (VB-Audio Cable A),0x00200000,1,0,quartz.dll,6.06.7601.24537 DirectSound: Speakers/Headphones (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.24537 --------------- EVR Power Information --------------- Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality) Quality Flags: 2576 Enabled: Force throttling Allow half deinterlace Allow scaling Decode Power Usage: 100 Balanced Flags: 1424 Enabled: Force throttling Allow batching Force half deinterlace Force scaling Decode Power Usage: 50 PowerFlags: 1424 Enabled: Force throttling Allow batching Force half deinterlace Force scaling Decode Power Usage: 0 In %AppData% there is no Affinity folder so I can't post any logs from that. No Hardware flag (C:\Program Files\Affinity\Affinity Photo>photo --no-hw-ui) doesn't help either, still doesn't launch the app. I think I've caught all the troubleshooting steps so far! Quote Link to comment Share on other sites More sharing options...
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