sessava Posted November 9, 2019 Share Posted November 9, 2019 Hey, I have recently been very annoyed by Photoshop and was looking for a replacement product. I've been experimenting with Affinity Photo and like it a lot, but I seem to have a rather irritating problem that would prevent me from purchasing it. I use a 165 Hz monitor as my main monitor, and whenever I am using Affinity Photo, my mouse will go from being smooth (as it normally is) to being really sluggish and looking as if it is teleporting all over the place. If I put the program on my other 60Hz monitor it is fine, but that is a very cheap TV monitor. Is there any solution for this, or is it just something that isn't supported at all? Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted November 9, 2019 Staff Share Posted November 9, 2019 Hi sessava, Welcome to the forums Affinity Photo runs at 60 FPS, which may visually appear slightly slower on your high refresh rate monitor - however I certainly wouldn't expect 'sluggish' movement or mouse 'teleportation'! I personally run a 144hz monitor at home and I don't experience the same issues you've described, so I'm going to need some further information please. Could you please confirm: What GPU are you using? Does your monitor run G-sync (if so, is this enabled?) Are you running the latest versions of drivers for your GPU? Thanks in advance! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
sessava Posted November 9, 2019 Author Share Posted November 9, 2019 Thanks for the welcome. GeForce GTX 1080 Ti Yes, and yes. Very close to the latest. I think there's some brand new drivers recently that I haven't updated, but pretty recent. I actually did some testing myself based on your questions. After changing my refresh rate on my monitor down to 60Hz from 165Hz, the problem persisted. However, after disabling G-Sync, all of my problems seemed to vanish. Even when I set my monitor back to 165Hz, the problems did not exist. So, the issue seems to lie with G-Sync on the monitor causing the problem for some reason. Any idea why this might be the case? Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted November 12, 2019 Staff Share Posted November 12, 2019 Many thanks for confirming that and my apologies for the delayed response! On 11/9/2019 at 11:19 PM, sessava said: However, after disabling G-Sync, all of my problems seemed to vanish. Even when I set my monitor back to 165Hz, the problems did not exist We're aware of an issue when G-Sync is set to 'Fullscreen and Windowed' applications in the Nvidia Control Panel, however setting this to Fullscreen only should resolve the issue and allow you to continue using G-sync for other apps/games. Could you please try setting this and let me know if Affinity remains unaffected? Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
T2NA Posted January 17, 2021 Share Posted January 17, 2021 (edited) On 11/12/2019 at 1:52 PM, Dan C said: Many thanks for confirming that and my apologies for the delayed response! We're aware of an issue when G-Sync is set to 'Fullscreen and Windowed' applications in the Nvidia Control Panel, however setting this to Fullscreen only should resolve the issue and allow you to continue using G-sync for other apps/games. Could you please try setting this and let me know if Affinity remains unaffected? So I saw that the OP never replied to you on this one (and it was like a year and a bit ago...) - but switching G-Sync to 'Fullscreen Only' fixed the issue for me so just wanted to drop a note to say thank you. Edited January 17, 2021 by T2NA Dan C 1 Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted January 18, 2021 Staff Share Posted January 18, 2021 Welcome to the forums @T2NA Many thanks for letting me know, I'm very glad to hear the above helped and I certainly appreciate your message! We hope you have a great time with the Affinity apps, and enjoy being part of our wonderful community here Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
DenalB Posted February 26, 2021 Share Posted February 26, 2021 On 1/17/2021 at 6:04 PM, T2NA said: switching G-Sync to 'Fullscreen Only' fixed the issue for me For me, it didn't fix the issue in V1.9.1 of Photo and Designer. I also tried to apply some app specific settings in Nvidia control panel like setting a fixed refresh rate or a maximum fps to 60Hz for Photo and Designer. It didn't help. I still have a flickering e.g. when resizing an image. I'm with a Nvidia GeForce 3070 and driver version 461.72. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted February 26, 2021 Staff Share Posted February 26, 2021 Hi @DenalB, I'm sorry to hear you're having trouble! I can confirm that there have been a few issues reported with Gsync since the Nvidia 461.09 driver, Nvidia have confirmed that this 'flickering' is a bug and they're working to resolve this - you may find the reg files provided at the below link help here - https://nvidia.custhelp.com/app/answers/detail/a_id/5157/ There has also been changes to the vsync option in the Nvidia Control panel in this driver, that can cause flickering/screen tearing. I recommend setting your Nvidia control panel settings as confirmed here - https://nvidia.custhelp.com/app/answers/detail/a_id/5159 Other than the above fixes, we must unfortunately await a newer driver to resolve this issue. I hope this clears things up DenalB 1 Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
DenalB Posted February 26, 2021 Share Posted February 26, 2021 I just found these links here: I'll have a look at these fixes, and hopefully they are working. Actually it doesn't make sense to work with Affinity programs because of this flickering... 😕 Quote Link to comment Share on other sites More sharing options...
DenalB Posted February 26, 2021 Share Posted February 26, 2021 I'm a little surprised. Now it works! There is no flickering at all. What I did: Switched the global setting for V-Sync to the default "Use the 3D application setting", because I turned off V-Sync globally when enabled G-Sync. (https://nvidia.custhelp.com/app/answers/detail/a_id/5159) => No Success! Applied the REG-fix "mpo_disable.reg" and restarted the computer. (https://nvidia.custhelp.com/app/answers/detail/a_id/5157/) => Success! Hopefully Nvidia will fix this bug! Thanks for helping @Dan C and all the others! Dan C 1 Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted February 26, 2021 Staff Share Posted February 26, 2021 That's wonderful to hear - many thanks for letting me know and I too hope that Nvidia issue a fix for this shortly Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
DenalB Posted February 26, 2021 Share Posted February 26, 2021 You are very welcome! Quote Link to comment Share on other sites More sharing options...
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