gyan1 Posted November 9, 2019 Share Posted November 9, 2019 Hello community, Not sure what happened, for months i have used many brushes in affinity photo and have added tons as well. Suddenly noticing, there are only default brushes left. All my brushes have disappeared. Help very much appreciated. Thanks Gyan Quote Link to comment Share on other sites More sharing options...
gyan1 Posted November 9, 2019 Author Share Posted November 9, 2019 Not sure if this happened after the update. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted November 9, 2019 Staff Share Posted November 9, 2019 Hi gyan1 I'm very sorry to hear this! Could you please confirm for me: Have you recently reset your Affinity app for any reason? Have you recently updated your OS? Do you have a third party 'cleaner' app installed on your PC that may have moved/deleted the files? I'd like to investigate what may have caused this here, for this I'm going to need a copy of one of your Affinity Photo .propcol files. Please open Windows Run (windows Key + R) then paste the following string and press OK: %appdata%\Affinity\Photo\1.0\user In the window that opens, please select raster_brushes.propcol and attach a copy of this file here for me. Many thanks in advance! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
gyan1 Posted November 9, 2019 Author Share Posted November 9, 2019 Hi Dan, NO have not reset the affinity app. NO. have not updated OS NO, no cleaner apps except Norton that just does it's a regular thing. Aattached the file you asked. Thanks so much Gyan raster_brushes.propcol Quote Link to comment Share on other sites More sharing options...
peter 949 Posted November 12, 2019 Share Posted November 12, 2019 I also have the problem Brushes have disappeared from desktop I enclose raster file also if this may help peter raster_brushes.propcol Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted November 12, 2019 Staff Share Posted November 12, 2019 Many thanks for your file Gyan, I can see that besides the default categories there is currently one custom category called 'Skeleton' in your brush file - are you expecting to see more than this one category? _________________________ Hi Peter 949, I'm sorry to hear this. Could you please answer the below for me? On 11/9/2019 at 2:56 PM, Dan C said: Have you recently reset your Affinity app for any reason? Have you recently updated your OS? Do you have a third party 'cleaner' app installed on your PC that may have moved/deleted the files? I've also downloaded and installed your brush file, besides the default categories I can see the 'Inksy Street Art' category - are you expecting to see more than this one category? Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
gyan1 Posted November 13, 2019 Author Share Posted November 13, 2019 @Dan C yes i had added tons of brushes in photo. Skeleton was just added to test the brushes in photo, that yes the software holds the added brush. Just that tons of other brushes i had added in the last few months, all have disappeared. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted November 13, 2019 Staff Share Posted November 13, 2019 Thanks for confirming that, I can see in your previous post history that in the below Photo Bug thread my colleague Gabe recommended renaming your app data - Did you follow this step? If so this will be why you can no longer see your brushes, as they will be in this old folder. If you have the renamed folder, navigate to the same folder location from above and copy raster_brushes.propcol from the old app data to the current one. Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
peter 949 Posted December 4, 2019 Share Posted December 4, 2019 Hi Dan I have not reset my app although Win10 has updated recently and I do run CCleaner occasionally but have not noticed any problems before. Sorry for delay life got in the way Peter Quote Link to comment Share on other sites More sharing options...
peter 949 Posted December 4, 2019 Share Posted December 4, 2019 Hi Dan Just followed the request to Gyan1 and find the brushes file in AppData. See attached screenshot. Still no brushes in App! Quote Link to comment Share on other sites More sharing options...
peter 949 Posted December 4, 2019 Share Posted December 4, 2019 Sorry file here now! How can this be? Quote Link to comment Share on other sites More sharing options...
peter 949 Posted December 4, 2019 Share Posted December 4, 2019 I have just looked at the brushes available and found Inksy Street Art2 which I imported but all the other categories are blank. This may explain why the other fbrushes are missing as the date on the propcol file is 12 th November the day I installed it. The others are missin. The size of the file seems small too. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted December 5, 2019 Staff Share Posted December 5, 2019 Hi peter 949, No problem at all, could you please provide a copy of this .propcol file for me? Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
peter 949 Posted December 5, 2019 Share Posted December 5, 2019 Hi DanC Thanks for the reply. Find attached copy of file raster_brushes.propcol Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted December 6, 2019 Staff Share Posted December 6, 2019 Thanks for your file Peter, I can see that in your Explorer screenshot the file is 34,380KB which is certainly larger than the default file (11KB) and therefore should have custom brushes included. Unfortunately however when downloading the file you've provided, this downloads as 13,900KB. After importing this into my AP app data, then launching the app, the file is actually overwritten with the default file - indicating a possible corruption. Could you please try zipping up your file, then uploading it to the following link for me? Hopefully if I can receive the full version of the file we may be able to restore your brushes. https://www.dropbox.com/request/mUGtIf7KDxMcXuNu0iz8 Chris B 1 Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
peter 949 Posted December 23, 2019 Share Posted December 23, 2019 I have found that brushes appear if I change to photo mode in Publisher. I have access to all the basic brushes but not those I have installed later. However these later brushes are available if I load Photo as a single app. but not the standard brushes. How odd is that? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted December 23, 2019 Share Posted December 23, 2019 16 minutes ago, peter 949 said: I have found that brushes appear if I change to photo mode in Publisher. I have access to all the basic brushes but not those I have installed later. However these later brushes are available if I load Photo as a single app. but not the standard brushes. How odd is that? Not at all odd, actually Settings and resources are not shared between the Designer application, the Photo application, and the Publisher application. If you have installed additional brushes in the Photo application and want to use them in Publisher you will need to install them there, too. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
peter 949 Posted January 8, 2020 Share Posted January 8, 2020 Disappointingly I have had no response to my problem. I understand that the brushes have to be assigned to each individual app separately. But how is it that I have no default brushes in Photo when using Photo alone except some brushes I downloaded and installed (Inksy Street Art2) whereas when I use the Photo persona in Publisher I have the Default brushes but no Inksy Street brushes. Should I rename my raster brushes propcol file and down load or update Photo hoping that the default brushes reappear? Advice please. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted January 8, 2020 Share Posted January 8, 2020 12 hours ago, peter 949 said: Disappointingly I have had no response to my problem. ... Should I rename my raster brushes propcol file and down load or update Photo hoping that the default brushes reappear? Actually, you did have a response from Serif (Dan C). Did you provide your existing file zipped to the dropbox link that he provided above on Dec. 6? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Staff Dan C Posted January 9, 2020 Staff Share Posted January 9, 2020 12 hours ago, peter 949 said: Disappointingly I have had no response to my problem. 10 hours ago, walt.farrell said: Did you provide your existing file zipped to the dropbox link that he provided above on Dec. 6? Apologies Peter, I can see you uploaded the file on the 23rd of Dec but unfortunately I don't receive a notification for this upload so I was awaiting your confirmation. 12 hours ago, peter 949 said: But how is it that I have no default brushes in Photo when using Photo alone except some brushes I downloaded and installed (Inksy Street Art2) I've downloaded and unzipped your .propcol file, then installed it into my version of Affinity, which shows me the following brush categories (all of which are populated) - Is this not what you're seeing in your version of Affinity Photo? 12 hours ago, peter 949 said: whereas when I use the Photo persona in Publisher I have the Default brushes but no Inksy Street brushes. As explained above by Walt, the apps don't share brushes, meaning you need to install your Inksy Brushes into the Photo Persona of Publisher, as well as Photo if you wish to use them here. 12 hours ago, peter 949 said: Should I rename my raster brushes propcol file and down load or update Photo hoping that the default brushes reappear? Removing this file will generate a new version of the propcol when you next launch the app - which should contain all the default brushes but will have none of your custom brushes retained. Updating the app won't affect this file, but we recommend always using the latest version, which is currently 1.7.3. Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
peter 949 Posted January 9, 2020 Share Posted January 9, 2020 Apologies for not realising that you would need notification of the sent file. I am a Dropbox newbie and assumed you would receive one. I see the same as you in brushes but only Inksy Street art is populated. I shall rename the file and give you feed back on the consequences. I have the latest version 1.7.3.481 Peter Quote Link to comment Share on other sites More sharing options...
peter 949 Posted January 9, 2020 Share Posted January 9, 2020 Renamed file new file generated but only 1k. Restarted No brushes. Sounds like a uninstall reinstall to me Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted January 9, 2020 Staff Share Posted January 9, 2020 No problem at all Peter, thanks for letting me know. I recommend resetting your app to default settings, as uninstalling & reinstalling the app will not affect these files. You can reset your app back to its default settings by holding down the CTRL key while launching the app. When the Clear User Data window appears, click Select All and then Clear. The app will now open. Be aware that resetting your app back to its default settings will lose any custom settings such as keyboard shortcuts and brushes etc. To backup such settings before resetting the app, please watch our Affinity - Exporting User Settings and Keyboard Shortcuts video. https://player.vimeo.com/video/189596577/ Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
peter 949 Posted January 16, 2020 Share Posted January 16, 2020 This did not help as I now have no brushes! Quote Link to comment Share on other sites More sharing options...
peter 949 Posted January 16, 2020 Share Posted January 16, 2020 Would I be able to copy the rasterbrushes.propcol file from Publisher to the Photo appdata folder to restore brushes or would a reinstall be more sensible Quote Link to comment Share on other sites More sharing options...
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