Patric Posted November 8, 2019 Share Posted November 8, 2019 Hi, when editing RAW files in AP on my iPad Air, 3rd Gen., AP always shuts down/crashes, after I added a gradient mask. This also happens, when I add a radial mask, as well as when I add the mask with a brush. Is that a known problem, and if so, what would be the solution? Many thanks in advance Patric Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted November 8, 2019 Staff Share Posted November 8, 2019 Hi Patric Sorry to hear you're having trouble! AFAIK this is not an already logged issue, so can you please confirm the following for me; What version of iOS are you running? What camera model do your RAW files originate from? Does this happen in a new, blank document - or only when editing your RAW images? Thanks in advance! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Patric Posted November 8, 2019 Author Share Posted November 8, 2019 Hi Dan, Thanks for your reply. On my iPad I have running iPadOS 13.2 and I edit Canon-RAW files (.CR2). Since now, I experienced this problem only while editing RAW-images. BTW I forgot to mention, that the changes we’re not saved, when AP shuts down. Please let me know, if you need more information. Patric Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted November 8, 2019 Staff Share Posted November 8, 2019 12 minutes ago, Patric said: On my iPad I have running iPadOS 13.2 and I edit Canon-RAW files (.CR2). Thanks for that Patric, my apologies which model of Canon camera are you using please? A copy of your latest crash log would certainly help here, Please open your iPads settings and navigate to Settings>Privacy>Analytics>Analytics data. Here you should see files titled 'Photo iPad [Date] .ips' Could you please copy and paste the text into your reply from the most recent crash log? Many thanks in advance! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
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