siz20971 Posted November 7, 2019 Share Posted November 7, 2019 Hi. I want to use this app for raw photo edit. But this app crashed many times. (Infact, I paid just now and this app crashed 10 times all i try) iPad mini 5's performance is capable to edit 20~40mb raw files with this app? My ipad's software version is 13.2. Thanks. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted November 7, 2019 Staff Share Posted November 7, 2019 Hi siz20971, Welcome to the forums Affinity Photo for iPad is supported on the iPad Mini 5 and you should certainly be able to open, develop and edit RAW files without the app crashing - so I'm very sorry to hear this is the case. Could you please confirm, what model camera do your RAW images originate from? At what point does the app crash, when loading the image? When developing it? Does this happen each time you load/develop a file, or only sometimes? Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Affinity-Inspiration Posted November 7, 2019 Share Posted November 7, 2019 I’m on iPad mini 5. No problems with RAW here. ClaudeB. 1 Quote iPad Mini 6. 256GB. Publisher. Designer. Photo for Mac, PC & iOS @Affinity-Inspiration Link to comment Share on other sites More sharing options...
siz20971 Posted November 8, 2019 Author Share Posted November 8, 2019 23 hours ago, Dan C said: Hi siz20971, Welcome to the forums Affinity Photo for iPad is supported on the iPad Mini 5 and you should certainly be able to open, develop and edit RAW files without the app crashing - so I'm very sorry to hear this is the case. Could you please confirm, what model camera do your RAW images originate from? At what point does the app crash, when loading the image? When developing it? Does this happen each time you load/develop a file, or only sometimes? Hi. It seems like sufficient memory space, not exactly. My Camera model is Sony RX100 M3. I'll record and share my iPad screen. Thanks. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted November 8, 2019 Staff Share Posted November 8, 2019 37 minutes ago, siz20971 said: My Camera model is Sony RX100 M3 Thanks for confirming that, this is a supported RAW format so no obvious issues here. 38 minutes ago, siz20971 said: I'll record and share my iPad screen Please do, in the meantime I'll keep testing this issue here Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
siz20971 Posted November 11, 2019 Author Share Posted November 11, 2019 On 11/8/2019 at 8:23 PM, Dan C said: Thanks for confirming that, this is a supported RAW format so no obvious issues here. Please do, in the meantime I'll keep testing this issue here Hi! I'm sorry for late. I'm busy in my work... Anyway, Here is my app crash video, and original raw file. I'm using on iPad mini 5 i wroted. Thanks. dat.zip Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted November 12, 2019 Staff Share Posted November 12, 2019 No problem at all, thanks for your file but unfortunately it appears as though your Zip file is corrupted, as I cannot open or extract the file here. Could you please upload your screen recording (not zipped) to the following link for me? Thanks in advance! https://www.dropbox.com/request/dkYddNbzQW1ba8HTjOy7 Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
siz20971 Posted November 13, 2019 Author Share Posted November 13, 2019 16 hours ago, Dan C said: No problem at all, thanks for your file but unfortunately it appears as though your Zip file is corrupted, as I cannot open or extract the file here. Could you please upload your screen recording (not zipped) to the following link for me? Thanks in advance! https://www.dropbox.com/request/dkYddNbzQW1ba8HTjOy7 Ok. I uploaded again. Thanks. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted November 13, 2019 Staff Share Posted November 13, 2019 Thanks for your files and screen recordings. I've been able to replicate this crash here using the iPad Mini 5 and will log this with our developers now to be fixed - many thanks for your report! ClaudeB. and siz20971 2 Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
siz20971 Posted November 18, 2019 Author Share Posted November 18, 2019 On 11/13/2019 at 10:15 PM, Dan C said: Thanks for your files and screen recordings. I've been able to replicate this crash here using the iPad Mini 5 and will log this with our developers now to be fixed - many thanks for your report! Thanks! I'll waiting update. Quote Link to comment Share on other sites More sharing options...
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