joeishere Posted November 6, 2019 Share Posted November 6, 2019 I'm having issues getting Affinity Designer to install on my Windows 10 laptop. The installation guide loads, it asks for an install location, I choose the default and select okay. The system asks if Affinity can make changes to my computer, and I select yes. It goes into the installation window briefly and then fails. The error message only reads "setup failed" in the dialog box. I'm running a Dell Latitude Ultrabook E7450, running Windows 10pro 64x, intel i7 2.7 GHz, 8gb ram, with 100 GB of free space on it. Any help here would be appreciated. I use the program on my iMac and would love to be able to use this on my work laptop when I'm on the go. Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted November 6, 2019 Share Posted November 6, 2019 @joeishere Welcome to the Affinity forums. This is entirely a guess, though based on what you have written: are you trying to install the MAC version of AD on your Windows laptop? If so, that is the reason for the failure. The two OS's have their own, independent installers since each OS requires its own (paid for) licence. If that is not the reason for your problem, my apologies, but I'm out of ideas! Jeff Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
Staff DWright Posted November 6, 2019 Staff Share Posted November 6, 2019 Hi @joeishere Please can you try the suggestions below. They should hopefully allow you to install our app/update without any further issues: Restart your machine and try the installation again Right click the .exe file and select ‘Run as Administrator’ Make sure your machine isn't in the middle of installing updates - this can lock files needed to install our app/update Make sure your machine is fully updated by checking for any available updates If you’re using an app, such as ImDisk, to modify where your TEMP directory is stored, please disable this and use the default Windows TEMP directory. If you’ve tried all of the above and you’re still having issues, please send us your Setup log files. This will allow us to look into this further for you.You can access the setup log files by navigating to %TEMP%\AffinitySetup\ from the Run Dialog. You will want the folder with the latest Created/Modified Date. In this folder you will have two .log files: Setup.log & SetupUI.log. Quote Link to comment Share on other sites More sharing options...
joeishere Posted November 6, 2019 Author Share Posted November 6, 2019 5 minutes ago, emmrecs01 said: @joeishere Welcome to the Affinity forums. This is entirely a guess, though based on what you have written: are you trying to install the MAC version of AD on your Windows laptop? If so, that is the reason for the failure. The two OS's have their own, independent installers since each OS requires its own (paid for) licence. If that is not the reason for your problem, my apologies, but I'm out of ideas! Jeff No, I'm Installing the Windows version. Quote Link to comment Share on other sites More sharing options...
joeishere Posted November 6, 2019 Author Share Posted November 6, 2019 4 3 minutes ago, DWright said: Hi @joeishere Please can you try the suggestions below. They should hopefully allow you to install our app/update without any further issues: Restart your machine and try the installation again Right click the .exe file and select ‘Run as Administrator’ Make sure your machine isn't in the middle of installing updates - this can lock files needed to install our app/update Make sure your machine is fully updated by checking for any available updates If you’re using an app, such as ImDisk, to modify where your TEMP directory is stored, please disable this and use the default Windows TEMP directory. If you’ve tried all of the above and you’re still having issues, please send us your Setup log files. This will allow us to look into this further for you.You can access the setup log files by navigating to %TEMP%\AffinitySetup\ from the Run Dialog. You will want the folder with the latest Created/Modified Date. In this folder you will have two .log files: Setup.log & SetupUI.log. I've tried both the restart and 'run as administrator' but failed both times. Not in the process of installing or uninstalling any apps, and I'm not running any programs like IMdisk either. Log files are attached. Thanks for quick response. Setup.log SetupUI.log Quote Link to comment Share on other sites More sharing options...
joeishere Posted November 6, 2019 Author Share Posted November 6, 2019 So, I don't know what changed, but I restarted a 4th time and ran as an administrator --- and this time it worked. I appreciate the help @DWright Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.