robskinn Posted November 5, 2019 Share Posted November 5, 2019 When dragging items around the artboard they randomly jump to different locations. Also, when dragging a copied item using the 'alt' key, sometimes the original item jumps without a copied item. Any ideas? The attached video shows it clearly. drag-bug.mov Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted November 6, 2019 Staff Share Posted November 6, 2019 Hi robskinn, Would you be able to record a video reproducing this, but with the on-screen keyboard visible please? This will allow us to see what shortcuts you're using and when you're releasing them. I've not encountered anything like your video shows, so if you could attach a document this occurs with that would also be helpful! Thanks, Quote Link to comment Share on other sites More sharing options...
robskinn Posted November 6, 2019 Author Share Posted November 6, 2019 Hi Sean, It also happens sometimes when dragging items to reposition them, without copying them. It seems that the larger the document (more art boards) the worse it gets, although my document is by no means larger than it would normally be. It may be worth noting that I’m seeing the same behaviour on large Affinity Publisher documents as well. Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted November 6, 2019 Staff Share Posted November 6, 2019 Interesting! What mouse/trackpad/tablet are you using? I wonder if it could be related to that? I've just been using a generic Microsoft optical mouse. Quote Link to comment Share on other sites More sharing options...
robskinn Posted November 6, 2019 Author Share Posted November 6, 2019 I wondered that as well. I’m using an Apple Magic Mouse. Later on I’ll disable some of the touch features to see whether that has an impact and post back. thanks Quote Link to comment Share on other sites More sharing options...
robskinn Posted November 21, 2019 Author Share Posted November 21, 2019 Over the last week I've tested different 'magic mouse' configurations and even different macs, but still no luck. I'm currently using my MacBook Pro and have the same issue while using my trackpad. The document is a small 4-page Affinity Publisher document so I wouldn't think it's my MacBooks performance. Is there is anything else I could try? Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted November 22, 2019 Staff Share Posted November 22, 2019 Would you be able to attach a copy of a document you are getting it with please? If you've had it with different Macs then it should be relatively easy to reproduce, however I have a feeling it is down to the document. Quote Link to comment Share on other sites More sharing options...
robskinn Posted November 22, 2019 Author Share Posted November 22, 2019 Thanks Sean. I have a new development. I think that it might be down to saving files to the cloud. I use Google file stream, so when a file has been saved it immediately starts syncing which must take a chunk of cpu processes. Unfortunately large files take a few minutes to sync which is why I’m seeing it happen more often than not. It also explains why it’s happening on all my devices. Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted November 22, 2019 Staff Share Posted November 22, 2019 1 hour ago, robskinn said: Thanks Sean. I have a new development. I think that it might be down to saving files to the cloud. I use Google file stream, so when a file has been saved it immediately starts syncing which must take a chunk of cpu processes. Unfortunately large files take a few minutes to sync which is why I’m seeing it happen more often than not. It also explains why it’s happening on all my devices. Ahhh ok! Have you tried the same file stored on the desktop to see if the issue goes away? Quote Link to comment Share on other sites More sharing options...
robskinn Posted November 26, 2019 Author Share Posted November 26, 2019 Hi Sean, I can confirm that it only happens when syncing a file using the Google service File Stream. I use the digital design software 'Sketch' quite a lot and that seems unaffected, don't know why only Affinity software is does this? Quote Link to comment Share on other sites More sharing options...
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