VicH Posted October 28, 2019 Share Posted October 28, 2019 When I click on the Assets tab in Publisher, the app crashes. Is there a fix for this? Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted October 29, 2019 Staff Share Posted October 29, 2019 Hi VicH, Welcome to the forums Does this happen when you click a specific asset or is it when you click anywhere in the asset tab? If possible could you provide a screen recording of this issue? Could you also please tell me which operating system you are using? Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
VicH Posted October 29, 2019 Author Share Posted October 29, 2019 Callum, Thanks for replying. As soon as I click on the Assets tab, Publisher quits. I'm using a 27in iMac OS 10.5. This also occurred when I was using Mojave. I've included a screen recording. Affinity-Publisher-Assets-crash.mp4 Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted October 29, 2019 Staff Share Posted October 29, 2019 Hi VicH, Are you using the App Store version or the Affinity store version of the apps? C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
VicH Posted October 29, 2019 Author Share Posted October 29, 2019 I have the app store versions of Affinity Photo and Designer but Affinity Store version of Publisher. Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted October 29, 2019 Staff Share Posted October 29, 2019 Please could you navigate to ~/Library/Container/com.seriflabs.affinitypublisher and rename this file to com.seriflabs.affinitypublisher.old then attach a copy of it to this thread? This should get your app working again and allow us to look into why this happened. Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
VicH Posted October 29, 2019 Author Share Posted October 29, 2019 This seems odd... I don't have that file in the Library/Containers folder. I do have similar files for Affinity Photo and Designer (see image). Quote Link to comment Share on other sites More sharing options...
R C-R Posted October 29, 2019 Share Posted October 29, 2019 6 hours ago, VicH said: This seems odd... I don't have that file in the Library/Containers folder. If you bought Publisher from the Affinity Store the file path will be slightly different: ~/Library/Application Support/Affinity Publisher Callum 1 Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
VicH Posted October 30, 2019 Author Share Posted October 30, 2019 Here is a zip of the file: /Library/Application Support/Affinity Publisher Old Affinity Publisher Old.zip Quote Link to comment Share on other sites More sharing options...
VicH Posted October 30, 2019 Author Share Posted October 30, 2019 Okay... Now, when I re-opened Publisher and click on the Asset Tab, it no longer shuts down the program. However, all my Page Presets are gone. Is there a way to restore them? Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted October 30, 2019 Staff Share Posted October 30, 2019 7 hours ago, VicH said: Okay... Now, when I re-opened Publisher and click on the Asset Tab, it no longer shuts down the program. However, all my Page Presets are gone. Is there a way to restore them? We will have to look into why this issue occurred and if we can repair your asset file and then give it back to you I'm afraid. At this point in time there is no way to restore them. Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
VicH Posted October 30, 2019 Author Share Posted October 30, 2019 Thanks very much. Quote Link to comment Share on other sites More sharing options...
Edzo Posted June 20, 2020 Share Posted June 20, 2020 (edited) I have the same issue. Publisher will crash when I click on Assets. The crash only seems to happen when I try to open the Assets panel right after I open up Publisher. As a workaround I click on View>Studio and then uncheck Assets. Then go back to View>Studio and click on Assets to select it. Not sure why unselecting and selecting works but it's a workaround for now. Please excuse the huge image. Edited June 20, 2020 by Edzo Image seems huge. Tried to make smaller with no success. Quote Link to comment Share on other sites More sharing options...
Pelezico Posted August 28, 2020 Share Posted August 28, 2020 I need some help: Since more or less 1 week I also have the problem that affinity publisher crashes immediately if I click on assets. I use version 1.8.4 on a mac. This never happened before. Has anyone an idea what happened or same problems like me? Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.