John Henry Posted October 28, 2019 Share Posted October 28, 2019 I have downloaded the newest version of Affinity Photo. Twice the following has happened: I attempted to open JPEG files and the message in the top right corner says it is opening the files, but nothing happens. After a long time I attempted to close Affinity Photo, but nothing would be accepted by my PC. Then I tried Control-Alt-Delete, which usually allows me to enter the task manager and close what ever application is trying to run. This would not work. My only alternative was to unplug the power cord and allow the PC to go dead. Then upon start up, I had to use a utility to rebuild the system files because they were corrupted. Affinity Photo worked just great until I applied the latest update. I am using a windows PC with Windows 7 64 bit operating system. Help please. Thank you in advance, John Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted October 28, 2019 Staff Share Posted October 28, 2019 Hi @John Henry, Can you attach a screen recording of this in action, please? Thanks, Gabe. Quote Link to comment Share on other sites More sharing options...
John Henry Posted October 28, 2019 Author Share Posted October 28, 2019 Gabe, No, I cannot attach a screen recording of this bug in action because it would then freeze up my pc, as it has done twice, and the recovery takes almost an hour, but that hour is filled with much frustration. The problem occurred when I was trying to load 35 JPEG files from a folder in my Pictures directory. There was a line of text at the very top of the screen, just to the left of the “- (box) x” icons at the far right. The line said something like “loading 35 JPEG...”. I have Affinity Photo version 1.7.3.481. When this happens I could not escape or exit Affinity Photo. The “x” at the top right of the Affinity Photo screen was inoperative. Also “Conrol-Alt-Delete” was inoperative. My machine was totally locked up and the only way to regain control was to unplug it from the power. Even then, the system files had been corrupted and clicking my mouse on any of the Desktop Icons was useless. I finally used WiseRegCleaner to obtain some semblance of control. Then I used Glary Utilities to rebuild the System Files. The experience was bad enough that I do not want to continue using the new version of Affinity Photo, but would rather go back to my original version. However, I saw that Railroader124 had the same problem and tried to fall back to the previous version of Affinity Photo, but that did not solve the problem; the older version now locked up also. Can you recommend a method to scrub version 1.7.3.481 off of my pc so that I can reload the previous version? I appreciate your time and efforts to help me resolve this problem, and I am also curious if any user other than Railroad124 has encountered this problem. If so, how was it resolved? Thank you, John Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted October 28, 2019 Staff Share Posted October 28, 2019 Our app cannot lock your PC. There might be another underlying issue that's only triggered when you have a high usage (RAM, HDD, etc) that's probably why you only notice it when you're doing more "heavy" work. Perhaps 1.7.3 is using more resources (or in a different way) than 1.6 did and that's why you see this. You should be able to just uninstall the app and get a previous version from here: https://store.serif.com/update/windows/photo/1/ . Just beware that we cannot support any issues/bugs caused by previous versions. Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted October 29, 2019 Share Posted October 29, 2019 17 hours ago, John Henry said: I finally used WiseRegCleaner to obtain some semblance of control. Then I used Glary Utilities to rebuild the System Files. What system files were corrupt? This indicates a larger problem with your machine. PaulAffinity 1 Quote Link to comment Share on other sites More sharing options...
Otsvet Posted October 31, 2019 Share Posted October 31, 2019 Добрый день. Мой Аффинити Фото после некоторой паузы в работе зависает и не дает ни чего делать. Активен только последний инструмент. Сохранять тоже не дает. Это неприятно. (RUS) Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted October 31, 2019 Staff Share Posted October 31, 2019 Hi @Otsvet, What you describe is a separate issue. Can you please create a new issue here ? https://forum.affinity.serif.com/index.php?/forum/50-affinity-support-questions/ Quote Link to comment Share on other sites More sharing options...
Otsvet Posted November 6, 2019 Share Posted November 6, 2019 Вроде проблема с зависанием после паузы не повторялась, но сейчас перетаскивание (инструмент H) отказывает, помогает только перезагрузка. Quote Link to comment Share on other sites More sharing options...
Otsvet Posted November 6, 2019 Share Posted November 6, 2019 Если проблема с зависанием будет повторяться, я создам новый выпуск на форуме на который вы указали. Quote Link to comment Share on other sites More sharing options...
Otsvet Posted November 6, 2019 Share Posted November 6, 2019 Предыдущее сообщение абракадабра, ошибка его надо удалить. Если зависание программы повторится, то я создам новый выпуск на форуме как вы посоветовали. Quote Link to comment Share on other sites More sharing options...
Otsvet Posted November 6, 2019 Share Posted November 6, 2019 Перевод все портит. Quote Link to comment Share on other sites More sharing options...
John Henry Posted November 6, 2019 Author Share Posted November 6, 2019 Otsvet, I apologize, I do not speak nor read Russian. I do not understand your message. Regards, John Quote Link to comment Share on other sites More sharing options...
Otsvet Posted November 6, 2019 Share Posted November 6, 2019 И я не говорю по английски, просто пользуюсь переводчиком гугл (ru) Спасибо, Джон And I don’t speak English, I just use Google translator. Thanks, John Quote Link to comment Share on other sites More sharing options...
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