dannymontani Posted October 26, 2019 Share Posted October 26, 2019 Help. I have been trying to get to v173 via the Apple Store but nothing seems to work. Using v172. Why doesn't the app itself not find an update. Apple's been of no help. Serif does not help. Quote Link to comment Share on other sites More sharing options...
R C-R Posted October 26, 2019 Share Posted October 26, 2019 Which store (Apple or Affinity) did you buy the app from, & which app did you buy? Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Staff Lee D Posted October 26, 2019 Staff Share Posted October 26, 2019 If you purchased from the Mac App Store, open the App Store app and check that you are logged into the Apple ID account that was used to purchase the app. Then check the Updates section, if nothing shows and you have confirmed the current version you're running is 1.7.2 you have a couple of options. 1, Try refreshing the app store, logout restart your system log back in. 2, Remove the app from the Applications folder, then download again from the App Store, this will download the latest 1.7.3 version. (Only do if the app is also showing in the Purchased section of the App Store, if not contact their support team to have your account checked. If you purchased direct from our Affinity Store, login and go to the Downloads & Product keys section. Locate your order and click the download button, this will download the latest version. Once downloaded double click to begin the install. Quote Link to comment Share on other sites More sharing options...
dannymontani Posted October 28, 2019 Author Share Posted October 28, 2019 Bought through the Apple store. I am afraid to move it and re-download as I would be sure it would want another $49. Can't seem to find a portal to Apple re this issue. ugh Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted October 28, 2019 Share Posted October 28, 2019 2 minutes ago, dannymontani said: Bought through the Apple store. I am afraid to move it and re-download as I would be sure it would want another $49. Can't seem to find a portal to Apple re this issue. ugh Signing out of the App Store and signing in again (as Lee mentioned) has fixed it for some users. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
mac_heibu Posted October 28, 2019 Share Posted October 28, 2019 First and most important questions in this case: Are you logged into the Mac AppStore with the correct Apple ID? If you click onto the „Updates“ tab in the store: Is there no update visible? If you click onto your personal account tab (bottom left of the AppStore window: Is the application listed there? If not: What happens, if you go to main menu „Store“ and choose „Update page“ (Don’t know the exact wording in English or your language. I use the German version of the AppStore application.) Quote Link to comment Share on other sites More sharing options...
dannymontani Posted November 5, 2019 Author Share Posted November 5, 2019 Alrighty then. I was able to download from the Apple store on Nov 3rd......after I applied the Apple security update for this month...which I am always up to date with. I went to the store and the application came up as update. Finally. Must have been a glitch in the OS or Apple got my complaint. Done. Thanks for the input guys. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.