betachromatic Posted October 24, 2019 Share Posted October 24, 2019 Hello everyone! I'm having an issue where when I'm scrolling down about past halfway the document I linked it crashes, it just quits with no warning or error. I tried different rendering settings, I was using it with the dGPU but switched to and it seems more stable with CPU but still crashes. Note: This file was originally opened as a .PDF and then saved as a .AFPUB file, I believe the .PDF was created in InDesign. Thanks! Specs: Huawei Matebook X Pro 2018 Intel i7-8550U Nvidia MX-150 16GB RAM Windows 10 Home P18_AllGenerations_eBook_Oct2.afpub Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted October 25, 2019 Staff Share Posted October 25, 2019 We've seen a couple of cases like this but so far have struggled to replicate them in house. If you can see a crash report in %appdata%\Roaming\Affinity\Publisher\1.0\CrashReports\reports could you upload one for us. Quote Link to comment Share on other sites More sharing options...
betachromatic Posted October 25, 2019 Author Share Posted October 25, 2019 (edited) No problem, here it is. One from yesterday, the other from right now just in case. 4cf2fcd6-2fb1-4e55-847c-d924f14ecaab.dmp 5047dfc5-ff34-438d-bacf-3c440851059f.dmp Edited October 25, 2019 by betachromatic Added another file. Pauls 1 Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted February 17, 2020 Staff Share Posted February 17, 2020 We have made fixes/improvements to this area (User file crashes app when scrolling) of the program in the latest customer beta. If you would like to try these changes the beta software is available in the forum posts listed below. The latest beta builds are downloadable from links at the top of each of these beta forum posts. Affinity Publisher 1.8.0.556 for Windows Affinity Publisher 1.8.0.556 for Mac These betas install parallel, next to the release version (they do not overwrite your release) and so the fixes can be tried in the beta without affecting your normal workflow in the release version. Once these programs have been through a full beta process the change will be released in a future free 1.8.0 update/patch to all customers. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Rock Wallaby Posted February 18, 2020 Share Posted February 18, 2020 I recently installed beta build 1.8.0.556 for windows and still experience crashes just exactly as betachromatic describes. Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted February 18, 2020 Staff Share Posted February 18, 2020 do you have a crash report you could share @Rock Wallaby Quote Link to comment Share on other sites More sharing options...
Rock Wallaby Posted February 19, 2020 Share Posted February 19, 2020 6 hours ago, Pauls said: do you have a crash report you could share @Rock Wallaby Pauls, I have accepted crashes as part of the risk in using Beta Publisher but build 1.8.0.556 seems to be more prone to crashing. Not only from scrolling as per this topic but also when I use the Text Wrapping panel. Having never submitted a crash report before I am assuming you want the files from the reports folder which is shown in the attached image. Thanks, Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted February 19, 2020 Staff Share Posted February 19, 2020 The most recent couple will do - also are your graphics drivers up to date? Quote Link to comment Share on other sites More sharing options...
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