ishegeek Posted October 20, 2019 Share Posted October 20, 2019 I have a vector file that is 38MB in size. I have an asset that is about 1M in size (hand made snowflakes). When I add the asset to the file, Affinity Designer freezes and crashes. This crashes on both my ipad and my desktop. I purchased Affinity designer and photo for both my desktop and ipad and I am not able to use either of these apps to make my designs. Please help me resolve these issues. Please let me know how we can resolve this issue. System Information: Affinity Designer 1.7.3.481 Windows 10 4bit 32G ram Intel i7 nvidia geforce GTX 1070 graphics card Event Viewer shows: The program Designer.exe version 1.7.3.481 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel. Process ID: 1a9c Control Panel System & Security > Security & Maintenance > Maintenance > View Reliability History: Source Affinity Designer Summary Stopped responding and was closed Date 10/20/2019 9:54 AM Status Report sent Description A problem caused this program to stop interacting with Windows. Faulting Application Path: C:\Program Files\Affinity\Designer\Designer.exe Problem signature Problem Event Name: AppHangB1 Application Name: Designer.exe Application Version: 1.7.3.481 Application Timestamp: 5d8acd5d Hang Signature: ea35 Hang Type: 134217728 OS Version: 10.0.18362.2.0.0.768.101 Locale ID: 1033 Additional Hang Signature 1: ea35a5d0ef3555969a317b8c6b140658 Additional Hang Signature 2: d4a7 Additional Hang Signature 3: d4a7bb6c53ea4a1a36c430f248742d39 Additional Hang Signature 4: ea35 Additional Hang Signature 5: ea35a5d0ef3555969a317b8c6b140658 Additional Hang Signature 6: d4a7 Additional Hang Signature 7: d4a7bb6c53ea4a1a36c430f248742d39 Extra information about the problem Bucket ID: 4aab0c856ff876a576de73985aabf393 (1647881611857621907) Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted October 21, 2019 Staff Share Posted October 21, 2019 Hi @loricreations, Welcome to the forums. Can you attach both the afdesign and the asset so we can have a look? Thanks, Gabe. Quote Link to comment Share on other sites More sharing options...
ishegeek Posted October 21, 2019 Author Share Posted October 21, 2019 @Gabe Please see the attached file. When I drag the asset to the picture, designer crashes. I originally had snowflakes added as a layer but the application would crash as I was attempting to recolor them. So I deleted the snowflakes layer and now can't add the asset back. flakes.zip Quote Link to comment Share on other sites More sharing options...
ishegeek Posted October 21, 2019 Author Share Posted October 21, 2019 19 hours ago, loricreations said: I am not able to use either of these apps to make my designs. I meant, either of the designer apps that are on my ipad and PC (photo has been working fine for me thus far). Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted October 21, 2019 Staff Share Posted October 21, 2019 I also need you to export the asset, from the Asset Studio. Quote Link to comment Share on other sites More sharing options...
ishegeek Posted October 21, 2019 Author Share Posted October 21, 2019 snowflake_assets.afassets Quote Link to comment Share on other sites More sharing options...
ishegeek Posted October 21, 2019 Author Share Posted October 21, 2019 23 hours ago, loricreations said: I am not able to use either of these apps to make my designs. I meant, either of the designer apps that are on my ipad and PC (photo has been working fine for me thus far). Quote Link to comment Share on other sites More sharing options...
ishegeek Posted October 21, 2019 Author Share Posted October 21, 2019 I am able to place an image of the snowflakes to the afdesign file, I just can't use it as an asset. I'd prefer to not place it as an image as it is a bit more tedious to shift the snowflakes around and determine which greyscale color I want a specific snowflake to be. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted October 22, 2019 Staff Share Posted October 22, 2019 Is there any specific reason why your document is in 32bitHDR? Those snowflakes only seem to affect 16/32 bit documents, and I've logged it with our developers. Quote Link to comment Share on other sites More sharing options...
ishegeek Posted October 22, 2019 Author Share Posted October 22, 2019 Thank you! Quote Link to comment Share on other sites More sharing options...
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