Nazario Posted October 20, 2019 Share Posted October 20, 2019 Almost every time I open a RAW file since updating to Catalina APhoto crashes to desktop! No matter how I open it (double clicking from finder or choosing open through dialogues) it crashes more often than not. This happens on two Macs with everything updated. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted October 21, 2019 Staff Share Posted October 21, 2019 Hi Nazario, What's the RAW format/camera model you are trying to open? Does it happen if you try with another RAW format? Do you mind attaching the crash report please? Thanks. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
Nazario Posted October 21, 2019 Author Share Posted October 21, 2019 Its a .CR2 format. Camera is Canon 1DX. It's actually my Dad's set up not mine. I don't know much about RAW files. I'll try and get the crash report. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted October 21, 2019 Staff Share Posted October 21, 2019 Yes, CR2 it's from a Canon model. I've tried opening a few CR2 files from different Canon cameras already (on Affinity 1.7.3 running on macOS Catalina) and they open fine for me. If you could attach the crash report that would be great. Thanks for your help. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
Nazario Posted October 21, 2019 Author Share Posted October 21, 2019 So ive had a little play. It crashes with any RAW format. I think ive also determined how to crash it too. Basically if you open a RAW image then choose cancel top left and confirm with Yes. Instead of closing the image, the image disappears but the window remains albeit blank. So you click the close button in the top left to get rid. If you then try to open a RAW file again thats when it crashes. Crash log attached. crash report.txt Quote Link to comment Share on other sites More sharing options...
Nazario Posted October 23, 2019 Author Share Posted October 23, 2019 Hi MEB, Just out of interest have you managed to replicate the crash using the method above? Quote Link to comment Share on other sites More sharing options...
Réjean Cloutier Posted October 23, 2019 Share Posted October 23, 2019 (edited) I have the same problem with a MacBook Pro on Catalina. ARW file with a Sony device. On an iMac with Catalina I do not have this problem. Edited October 23, 2019 by Réjean Cloutier Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted October 24, 2019 Staff Share Posted October 24, 2019 On 10/23/2019 at 10:15 AM, Nazario said: Hi MEB, Just out of interest have you managed to replicate the crash using the method above? Hi Nazario, Thanks for the crash report. No, I still can't make it crash here following the steps you described. @ Réjean Cloutier, Welcome to Affinity Forums Thanks for the additional info/report. Do you mind attaching one of the ARW files that triggers the crash please? I can provide an upload link if you wish to keep the file private, thanks. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
Nazario Posted October 24, 2019 Author Share Posted October 24, 2019 Hmm.. ok. Well this happens on two separate iMacs. I used various RAW files from https://rawsamples.ch/index.php/en/ to test different types. I notice on a non Catalina Mac that cancelling of the RAW process also leaves a blank window which is odd behaviour as you then have to manually close it afterwards but at least it doesn't crash when you try to open another RAW file afterwards. Should the image and window close or just the image disappear from the window when you click 'cancel'? The video attached shows the blank window stay open. Which in my opinion is odd behaviour. Not sure if thats by design, if so its more extra clicks for the user that aren't needed. Anyhoo.. It's after this point on my Catalina Macs that if I try to open a RAW file after this thats when it crashes. rawmovie.mov Quote Link to comment Share on other sites More sharing options...
Réjean Cloutier Posted October 25, 2019 Share Posted October 25, 2019 (edited) Hi Nazario One of ARW files that triggers the crash. DSC04786.ARW Edited October 25, 2019 by Réjean Cloutier MEB 1 Quote Link to comment Share on other sites More sharing options...
Nazario Posted October 29, 2019 Author Share Posted October 29, 2019 Hi Guys. Any luck with this as its driving my Dad to distraction and im fed up of hearing about it lol. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted October 30, 2019 Staff Share Posted October 30, 2019 Hi Nazario, Réjean Cloutier, I've reproduced this here and i'm logging the issue to be looked at. If you switch back to the regular windowed mode (untick Windows > Separated Mode) until we fix this, it shouldn't crash. Thanks for your support. I will update this thread as soon as i have some news. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
Nazario Posted October 30, 2019 Author Share Posted October 30, 2019 Thanks MEB Quote Link to comment Share on other sites More sharing options...
Réjean Cloutier Posted October 30, 2019 Share Posted October 30, 2019 Thanks MEB! An update of Affinity Photo will have to be made evectively. I expect from you. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted February 23, 2020 Staff Share Posted February 23, 2020 Hi @Nazario, @Réjean Cloutier,This issue is now fixed in Affinity Photo Beta 1.8.0.168 GM (Mac). Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
Réjean Cloutier Posted February 24, 2020 Share Posted February 24, 2020 Tnanks MEB! Quote Link to comment Share on other sites More sharing options...
Nazario Posted February 26, 2020 Author Share Posted February 26, 2020 On 2/23/2020 at 12:04 PM, MEB said: Hi @Nazario, @Réjean Cloutier,This issue is now fixed in Affinity Photo Beta 1.8.0.168 GM (Mac). Thanks MEB. Quote Link to comment Share on other sites More sharing options...
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