Leather Posted October 20, 2019 Share Posted October 20, 2019 The app crashes every time I scroll through adjustments. Is there any fix? Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted October 20, 2019 Staff Share Posted October 20, 2019 @Leather Welcome to the Serif Affinity forums this is not a generic know issue , so please follow these instructions to give us more information and potentially a sample file so we can replicate this to investigate. https://forum.affinity.serif.com/index.php?/forum/76-report-a-bug-in-affinity-photo/ Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Leather Posted October 20, 2019 Author Share Posted October 20, 2019 This is for iPad Pro 12.9, iPadOs. Version 1.7.3 Every time I scroll through the adjustments on any picture or document that I’m working on, even new documents, the app crashes right when I scroll past the recolor adjustment. The app also crashes right past threshold on the top adjustment menu. To replicate, open any document and scroll through adjustments right past the recolor adjustment. I never had this issue before. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted October 21, 2019 Staff Share Posted October 21, 2019 Hey Leather, I'm struggling to reproduce this. Do you have anything at all in the Layers Studio? I think we will need a crash report from you. Can you please go to Settings > Privacy > Analytics > Analytics Data and look for the Photo iPad crash. Then click Share to save to an .ips file. You can then save it to a cloud service and attach it here. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Leather Posted October 21, 2019 Author Share Posted October 21, 2019 I do have content in the layers studio. I’m trying to save the crash report but it’s just saving as a blank photo. I’m not sure what to do from here. Will there be an update soon? Not being able to access adjustments is a huge inconvenience for me. Quote Link to comment Share on other sites More sharing options...
Leather Posted October 21, 2019 Author Share Posted October 21, 2019 Attached are screen recordings of the app crashes. IMG_0313.MP4 IMG_0314.MP4 Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted October 22, 2019 Staff Share Posted October 22, 2019 Hi Leather, 13 hours ago, Leather said: Will there be an update soon? Without being able to reproduce the crash or get a crash report, this could prove very difficult to resolve in an update. Does this happen on a blank project or is there something in the layer stack that you're applying the adjustment to that's causing the crash? If it is file specific, we'd need a copy of the file. I've tried changing iPad orientation, document size and other bits and I just cannot get the crash... Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Leather Posted October 22, 2019 Author Share Posted October 22, 2019 This happens with every picture or document that I work on, with any layer. I think I figured out how to save the crash report. https://www.dropbox.com/sh/v2cqc6vl3dog6c2/AABGLLv8SPZ3B9dXkm_-1UGwa?dl=0 Quote Link to comment Share on other sites More sharing options...
Paula0471 Posted October 23, 2019 Share Posted October 23, 2019 I updated my iOS yesterday to iOS 13 and today my app is crashing and I can’t get any work done. I’ve done a screen recording to show what it’s doing. Sometimes it is when moving through the adjustments, or like here from zooming in and out on the photo. It’s done it while Inpainting, haze removal etc. I’m assuming there are some bugs from the new update and affinity needs to be updated? I hope this is resolved soon as I’m on a deadline and really don’t want to switch to another app to get my work done. IMG_2710.MP4 Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted October 23, 2019 Staff Share Posted October 23, 2019 Thanks @Leather—that should do it. Hi @Paula0471 Welcome to the Affinity Forums. It sounds like you are hitting the same issue as Leather. I've logged this with the developers for investigation. Paula0471 1 Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Paula0471 Posted October 23, 2019 Share Posted October 23, 2019 15 hours ago, Chris B said: Thanks @Leather—that should do it. Hi @Paula0471 Welcome to the Affinity Forums. It sounds like you are hitting the same issue as Leather. I've logged this with the developers for investigation. Thank you @Chris B, today, I deleted the app and re-downloaded to see if that would fix the bug issues, but it didn’t. This is really putting a damper on my work flow and I had plans to co-host a community workshop on Affinity at my local Apple store, too. I really hope this can be fixed soon, I dislike LR. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted October 24, 2019 Staff Share Posted October 24, 2019 7 hours ago, Paula0471 said: Thank you @Chris B, today, I deleted the app and re-downloaded to see if that would fix the bug issues, but it didn’t. This is really putting a damper on my work flow and I had plans to co-host a community workshop on Affinity at my local Apple store, too. I really hope this can be fixed soon, I dislike LR. I've asked development to see if we can see what may be causing the crash to try and work around it. It is unlikely a fix would be made so soon as we don't release individual fixes but if we can find a workaround, that may help you until we can fix it. Paula0471 1 Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Leather Posted November 16, 2019 Author Share Posted November 16, 2019 Any solution? The app still crashes a lot. This app is almost unusable. Quote Link to comment Share on other sites More sharing options...
Paula0471 Posted November 17, 2019 Share Posted November 17, 2019 Any news? The app is still unusable when processing raw images. I find this is the type of files it crashes with most often. I’m having to process in Lightroom, then move to affinity for clean up. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted November 18, 2019 Staff Share Posted November 18, 2019 Hi Paula0471, The bug report hasn't had any comments yet I'm afraid. It has been bumped a couple of times by myself. I believe the developers are busy working toward 1.8 betas. I'm so sorry I don't have any positive feedback for you just yet Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
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