Longtimer Posted October 19, 2019 Share Posted October 19, 2019 I have at last decided to get to grips with Affinity after using DrawPlus , etc for years. My first introduction not good. In Designer I spent some time creating a new but simple effort (It included a photograph from my hard drive, some text, a graphic I created and some blocks of colour.) and then 'Saved as'. I gave a name for the document and selected a folder. I got messages asking should this and that be saved to which I answered yes. (I fancy because I let some items extend beyond the page). An icon appeared in the folder but when I tried later it would not load back in to Designer. So I created another, similar document (a bit quicker this time) and tried to save that with a new name. I got the message 'Save failed because access to the file was lost.' Yet the new icon was in the folder with its new name. But that won't open either. I'm using Windows 10 on a desk top computer and saving to an external drive. Help please. Quote Link to comment Share on other sites More sharing options...
John Rostron Posted October 20, 2019 Share Posted October 20, 2019 13 hours ago, Longtimer said: saving to an external drive. Are you saving to a hard drive with a physical connection to your PC (such as USB)? Or are you saving to the cloud? The former should present no problems, but the latter is not recommended. You should download to you local disk, then load and save from a local disk, then save back to the cloud. If you are having problems with a usb drive, it could be that your connection is faulty. Can you check it? John Quote Windows 11, Affinity Photo 2.4.2 Designer 2.4.2 and Publisher 2.4.2 (mainly Photo). CPU: Intel Core i5 8500 @ 3.00GHz. RAM: 32.0GB DDR4 @ 1063MHz, Graphics: 2047MB NVIDIA GeForce GTX 1050 Link to comment Share on other sites More sharing options...
Longtimer Posted October 20, 2019 Author Share Posted October 20, 2019 Thanks John but I am using an external hard drive connected via a USB. I save files from a number of apps including all the Serif Page Plus, Movie Plus, Web Plus, etc and Word documents, without any problem so the connection can hardly be at fault and there is massive free space. Bill Quote Link to comment Share on other sites More sharing options...
John Rostron Posted October 20, 2019 Share Posted October 20, 2019 The file will be created by the operating system at the request of Affinity. The icon is also an Operating System property, depending on the file suffix. You have saved files to your disk in the past without problems, but is this still the case? Can you save and retrieve other files since your problems with Affinity? If not, then I suspect it is your connection. If you can, then I am stumped and I will have to leave it to others. John Quote Windows 11, Affinity Photo 2.4.2 Designer 2.4.2 and Publisher 2.4.2 (mainly Photo). CPU: Intel Core i5 8500 @ 3.00GHz. RAM: 32.0GB DDR4 @ 1063MHz, Graphics: 2047MB NVIDIA GeForce GTX 1050 Link to comment Share on other sites More sharing options...
Longtimer Posted October 20, 2019 Author Share Posted October 20, 2019 I spend much of my life creating posters, booklets, films, PowerPoints and other productions as well as editing old photographs and ones of my own. Some of these since first starting this post. These are always saved to my external hard drive and retrieved from there without problem so the 'Save as' problem with Affinity Designer is not the connection between my computer and the hard drive. I've also tried saving the creations from yesterday onto my computer hard drive with the same results. Quote Link to comment Share on other sites More sharing options...
Staff DWright Posted October 21, 2019 Staff Share Posted October 21, 2019 Hi @Longtimer, Can you please check if your external hard drive has a power saver profile assigned to it that puts the drive into sleep mode Quote Link to comment Share on other sites More sharing options...
Longtimer Posted October 21, 2019 Author Share Posted October 21, 2019 Quote Sorry but it does not have a power saver mode and I'm using the drive almost constantly without any problem before the one with Affinity Designer. Quote Link to comment Share on other sites More sharing options...
alecia Posted November 4, 2019 Share Posted November 4, 2019 hi, I lost a file in AD. i clicked on it from open recent and i recovery box opened i clicked yes but it never opened now i cant find it anywhere on my computer. what do i do? Quote Link to comment Share on other sites More sharing options...
Longtimer Posted November 5, 2019 Author Share Posted November 5, 2019 Hi Alecia. I have had similar problems as outlined in this post. I received a couple of suggestions but they have not helped solved the issue so I've just given up and gone back to the earlier Serif Page Plus, Web Plus, etc.. Quote Link to comment Share on other sites More sharing options...
CliveH Posted November 5, 2019 Share Posted November 5, 2019 Hi Longtimer, your original problem is hard to diagnose remotely - you've had a few suggestions which haven't worked so need to keep trying until you find the cause. For example, you are saving onto a USB connected drive - but does it work correctly if you have a file on your main C drive? If a file won't save to your USB drive, can you open one from there (download an afdesign file from these forums if you don't have one that you know is not corrupted). You say you can see an icon for the file in explorer but have you looked to see what the file size is (as an indication of whether or not it is corrupt)? Have you tried creating a very simply file in Designer (eg just a square or circle on a background) and then tried saving that? Your problem is not a common one on these forums so seems likely to be something to do with your specific set up - unfortunately it just means trying lots of different things to narrow down what the underlying cause is. Alecia - sorry but I've not had to use the file recovery so can't help you with that. Quote Link to comment Share on other sites More sharing options...
Longtimer Posted November 5, 2019 Author Share Posted November 5, 2019 Hi Clive. I have three external drives, generally used for different purposes (all USB connected). I have no problem saving to these drives and downloading from them, or moving files between them, with a considerable number of applications including All the Serif applications pre Affinity.(I have been using and updating all the Serif application since they were first launched). So I use the drives for Web Sites, Photo Editing, producing posters and booklets. I have no save/recover problems with these on any of the drives or my 'C' Drive.. I occasionally use Microsoft Word, Excel and PowerPoint. I use music creation and editing and sound editing applications, screen capture and OCR applications and have no problems with these. So a large number of file formats are OK. I have tried a simple creation in Affinity Design a number of times but the same problem persists on all my drives. Files I created in Affinity Publisher and Photo have no problems. Non of my drives are anywhere near full. The icon which appeared shows no attributes except the Affinity design - it has no information of file size or type. There have been other threads concerning 'save' problems but not the same as mine. Quote Link to comment Share on other sites More sharing options...
Longtimer Posted January 5, 2020 Author Share Posted January 5, 2020 It seems that there is no answer to the problem I raised or at least all suggestions have long since dried up. Quote Link to comment Share on other sites More sharing options...
JonathanG Posted May 28, 2020 Share Posted May 28, 2020 It has also happened to me just then. I have loaded 37 jpgs (which AP has handled 'loading' more than those before) and when trying to save the AFP layerd files, I get the same message. I can export the file as a jpg but I cannot save it as an Affinity Photo file. It is the current release too. Cheers It has also happened to me just then. I have loaded 37 jpgs (which AP has handled 'loading' more than those before) and when trying to save the AFP layerd files, I get the same message. I can export the file as a jpg but I cannot save it as an Affinity Photo file. It is the current release too. Cheers Quote Link to comment Share on other sites More sharing options...
Longtimer Posted May 29, 2020 Author Share Posted May 29, 2020 To be quite honest with you I've given up on Affinity Designer. I use Affinity Photo and Publisher a bit but the DrawPlus x?, etc serve me very well. I still use WebPlus and MoviePlus and DrawPlus and Photoplus all work well together. I have no problem saving with these apps on any of my hard drives, internal or external nor of moving files from one to another. Quote Link to comment Share on other sites More sharing options...
JonathanG Posted June 21, 2020 Share Posted June 21, 2020 And has happened again. Internal drive, editing in that drive. Very little done to the image itself. 7 images in tabs. There is some form of data being saved but with Zero size/bytes. What The Heck? Quote Link to comment Share on other sites More sharing options...
Xokikstudio Posted May 27, 2021 Share Posted May 27, 2021 I'm having the same problem since yesterday. It happened out of the blue. I'm using photos created by myself. Using internal storage disk and this is the second file I cannot save as affinity photo file. Nothing seems to work but only to export. Is there any solution to this problem? I'm really losing my mind. I need to save my files!!! Quote Link to comment Share on other sites More sharing options...
Beaver 1 Posted June 5, 2021 Share Posted June 5, 2021 I can't save my Affinity Photo file. Opened file originally created in Affinity Photo, worked on it for a while and when I tried to save nothing happened. No save window, nothing. Tried save as, same thing. The file has lived on my dock for now. I also tried to export as PDF and nothing. Quote Link to comment Share on other sites More sharing options...
Benoitp82 Posted June 9, 2021 Share Posted June 9, 2021 It's the same for me. I cannot record on any hard drive. Even a blank page. both on affinity photo and Designer. But it's possible to export Quote Link to comment Share on other sites More sharing options...
Benoitp82 Posted June 9, 2021 Share Posted June 9, 2021 my screen in affinity photo Quote Link to comment Share on other sites More sharing options...
Dom159 Posted June 16, 2021 Share Posted June 16, 2021 Same thing happening to me, but in Publisher. Using a laptop, internal hard drive. There's no reason why it should have lost access to any of the files. Quote Link to comment Share on other sites More sharing options...
Widus Posted January 1, 2022 Share Posted January 1, 2022 the same on window 11 with designer and photo . the program make a 0 byte file in the destination folder, some permission problem? But export works ... Quote Link to comment Share on other sites More sharing options...
MwamiAnim8 Posted January 11, 2022 Share Posted January 11, 2022 Same issue, just started today out of the blue. Failed to save document because access to the file was lost with both Photo and Designer. Please Mods Kindly Help! Quote --------------------System Information -------------------- System Manufacturer: Acer | System Model: Nitro AN515-54 | Operating System: Windows 10 Home 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406) | Processor: Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz (12 CPUs), ~2.6GHz | Memory: 16384MB RAM | Card name: NVIDIA GeForce RTX 2060 | Manufacturer: NVIDIA | Chip type: GeForce RTX 2060 Link to comment Share on other sites More sharing options...
Pšenda Posted January 11, 2022 Share Posted January 11, 2022 7 minutes ago, MwamiAnim8 said: Please Mods Kindly Help! Some more detailed information - OS, external / internal disk, etc ... Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301 Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130. Link to comment Share on other sites More sharing options...
MwamiAnim8 Posted January 11, 2022 Share Posted January 11, 2022 30 minutes ago, Pšenda said: Some more detailed information - OS, external / internal disk, etc ... Running on Windows 10, saving to internal disk (Location, Desktop), Using Photo 1.10.4 and Designer 1.10.4 Quote --------------------System Information -------------------- System Manufacturer: Acer | System Model: Nitro AN515-54 | Operating System: Windows 10 Home 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406) | Processor: Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz (12 CPUs), ~2.6GHz | Memory: 16384MB RAM | Card name: NVIDIA GeForce RTX 2060 | Manufacturer: NVIDIA | Chip type: GeForce RTX 2060 Link to comment Share on other sites More sharing options...
Pšenda Posted January 11, 2022 Share Posted January 11, 2022 42 minutes ago, MwamiAnim8 said: Location, Desktop Haven't you tried any more convenient/preferable folder for storing users' work files? Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301 Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130. Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.