smallp Posted October 15, 2019 Share Posted October 15, 2019 Hi. I've just opened Publisher for the first time since I bought it. I was using version 1.7.1.404 I think (from the exe file). It told me there was an upload so I downloaded it. Version 1.7.3. After a few seconds of running the exe, I got a "Setup Failed" message. I tried to open the old version. Won't let me. I tried to reinstall the old version. Setup Failed. I went through the thread here (https://forum.affinity.serif.com/index.php?/topic/64511-windows-installation-issues-faq/) for installation problems and did everything that I understand - I restarted my machine I right clicked the .exe and tried "run as administrator" No updates currently installing. Checked machine is fully updated. Uninstalled the previous versions using Microsoft's troubleshooter Made sure the installer file is on the same drive as Windows I didn't extract the MSI because I don't understand what that means! I've also tried re-downloading v 1.7.3. Same again. So I am stuck. No Affinity Publisher. Can anyone help? Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted October 16, 2019 Staff Share Posted October 16, 2019 Hi smallp, Welcome to the forums Sorry to see you're having trouble and many thanks for outlining the steps already taken. In order for me to investigate further I'm going to need a copy of your installer log file, please open Windows Run (Windows Key + R) then paste the following string and press OK: %temp%\AffinitySetup In the window that opens, please select the most recently created folder, then attach SetupUI.log to your reply here. Many thanks in advance! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
smallp Posted October 16, 2019 Author Share Posted October 16, 2019 Hi Dan Thanks for helping with this. I have attached the file as requested. Lindsay SetupUI.log Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted October 16, 2019 Staff Share Posted October 16, 2019 Thanks for that, this shows the following error: +Error: The installer has insufficient privileges to access this directory: C:\Program Files\Affinity\Publisher. The installation cannot continue. Usually restarting the machine fixes this error, but as this has not helped for you we'll need to do something a little more drastic. Please paste the following into the Windows Run command - %programfiles%\Affinity\ In the folder that opens, select the Publisher folder and delete it. Now restart your machine and try running the 1.7.3.exe again, you should find the installation works as expected. I hope this helps! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
smallp Posted October 16, 2019 Author Share Posted October 16, 2019 Success!! Thank you so much for your help, Dan .... now I'm off to have a play Dan C 1 Quote Link to comment Share on other sites More sharing options...
commpaul Posted October 21, 2019 Share Posted October 21, 2019 This happened to me too. I tried to install the update and it failed. I tried twice and it hosed my installation totally. I had to install fresh on a new drive. I had been using drive F: now I have it installed on Drive D:. However, I am now starting from scratch. This is not making me very happy. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted October 21, 2019 Staff Share Posted October 21, 2019 Hi commpaul, Welcome to the forums Sorry to hear you're having trouble with updating, I'll need a copy of your installation log file also. Please open Windows Run (Windows Key + R) then paste the following string and press OK: %temp%\AffinitySetup In the window that opens, please select the most recently created folder, then attach SetupUI.log to your reply here. Many thanks in advance! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
FranCGC Posted December 12, 2020 Share Posted December 12, 2020 Hello I'm new here, I just installed the program today and receive this message first I tried to set to the default directory C: Program Files (I wanted to install in D:) I attach the Log file thank for the help SetupUI.log Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted December 12, 2020 Share Posted December 12, 2020 10 hours ago, FranCGC said: Hello I'm new here, I just installed the program today and receive this message first I tried to set to the default directory 😄 Program Files (I wanted to install in D:) I attach the Log file thank for the help SetupUI.log 51.14 kB · 2 downloads I see from your other topic that you resolved the problem. Good work! Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
HuskieB Posted December 13, 2020 Share Posted December 13, 2020 Same problem here. Downloaded today and received "Setup Failed" message. I have Application and Csystem logs. Quote Link to comment Share on other sites More sharing options...
HuskieB Posted December 13, 2020 Share Posted December 13, 2020 Downloaded software today and having same problem. Selected Run As Administrator, started Preparing then received message Setup Failed Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted December 13, 2020 Share Posted December 13, 2020 9 hours ago, HuskieB said: Downloaded software today and having same problem. Selected Run As Administrator, started Preparing then received message Setup Failed Welcome to the Serif Affinity forums. I would start by examining the SetupUI.log file to get the more detailed error message, which often will resolve the problem: Then, depending on what you find there, this other FAQ might be helpful: Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
HuskieB Posted December 13, 2020 Share Posted December 13, 2020 Here are SetupUI.logs for Publisher, Designer and Photo. I downloaded updates to latter 2 and received same message when attempting to update Designer SetupUI.txt Photo SetupUI.txt Publisher SetupUI.txt Quote Link to comment Share on other sites More sharing options...
HuskieB Posted December 13, 2020 Share Posted December 13, 2020 Problem solved. Downloaded most recent Windows update then retried installation and updates. Success!! walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
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