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Showing results for tags 'troubleshoot'.

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Found 6 results

  1. I am not sure what I did unwittingly but I am not sure what happened to the photographs on the attached page. It looks like an object style got applied? If so, I am not sure how to undo it. If I replace the photo it still looks the same. And my history does not have anything related noted because it must have happened during another working session. What do I do other than to delete the frames and start over? Thanks. (Affinity Pub 1 on a Mac)
  2. Hello, I am having repeat difficulty rendering panorama's since latest update to 1.7.3.481 Continual repeat crash when rendering panorama's (regardless 50-350photos each) PC Specs: i5, 4670k, 4.1ghz (water cooled, temps under 75 Celcius when 100% cpu) 32gb DDR3 / 1600 (XMP 2400) Raid 0 2x1tb Windows/Program Raid 10 4x4tb (Source folder's) 4tb Spare drive (stand alone) RX590 8gb "fatboy series" AMD Video Card. 3x Benq 24" Displays (1920x1080). Windows 10 Latest updates. All drivers thoroughly up to date. Page file not on Raids, just the spare 4tb. Affinity Photo, i've set for 8, 16, or 24gb's (it uses upwards to 28gb's if I max it of the original ram, before page). Still same issue. Right now I have 4x "pano" source folders, (1,2,3, & 4). All Source files are JPG/ Taken by Samsung S8+ 13mp each I believe. Folder 1: 355 Jpegs, Total 2.19gb Folder 2: 310 Jpegs, Total 1.98gb Folder 3: 276 Jpegs, Total 1.53gb Folder 4: 116 Jpegs, Total 723mb (0.72gb ish) I've tried a catch all at once, toss them all in and see. What is found, then render. I've tried separately to just do folder 4, or 3, etc, smallest first I figured... It can get to the preview part, but when rendering... after a few hours the app fully exits/crashes. I've monitored on Task manager. The drive/memory/cpu and some GPU is used. I'm grasping at straws here. I have done the intel raid check. 0 errors entirely. I've defragged thoroughly. I've trimmed startup apps, scheduled tasks, etc. Literally minimized to maximized performance. I've even set priority of affinity photo to "above normal" I'll happily adjust or customize settings further if any theories help. I recognize panorama's take TIME. I know this thoroughly. I check back every few hours to see progress pro/con. If anyone has suggestions/idea's, hugely appreciated. What else is needed here to proceed/gain support, but proactively in the right direction? - RMLeLoup P.S. Thanks in advance for the thorough read. Edit: Updated version #, Edit 2: How do I get a "crash report" ? If needed, i'll attach, and upload samples if required also. (Have 185/185 fiber/unlim, happy to ts, don't mind)
  3. I am currently making a weekly planner using affinity publisher and it is freezing a lot. for example if I simply scroll up or down it might freeze or if I click on something it will freeze for 2 or 3 seconds. It isnt really a problem until I am moving things around then it freezes A LOT. I have checked the specs of my laptop and it is more than capable of handling publisher, I also use affinity designer on a daily basis and it does not have any such problems even with multiple applications open. Does anyone have any suggestions? Thank you.
  4. I installed Affinity Design yesterday and I got it installed. However, every time I try to open Affinty, the attached error message pops up and tells me that I need to download the version of .NET Framework in order to start the program. I followed the link and downloaded it, and I kept getting the same message. I restarted my computer, 'Installed as an Administrator' and nothing seems to work. I have even un-and re-installed it and there's been no progress. Any ideas would be much appreciated.
  5. This is my first time trying to import RAW photos to edit in Affinity. I've copied the photos from my camera (Fujifilm xa3) to my desktop, then opened in Develop Persona. I can't figure out why the images appear almost blank - they are mostly white with a few coloured pixels, and the image is changed to a square. What am I doing wrong?? Please help!
  6. Currently having trouble exporting a compatible 3 x 20 ft banner to the print department at Staples. Not sure exactly what settings are necessary to produce a file that will show up on their computers even for preview purposes. I can see a preview on my mac, but on their PCs the files show up as blank. I've included the file in case it helps anyone to provide an explanation. I assume I have the wrong settings, but am also concerned if the size of the file is causing this problem. I appreciate your help! Bobbys Sign Red Checkered.afdesign
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