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Found 2 results

  1. Hi, Last week my hard drive failed on which my operating system was installed. I had my affinity softwares installed on secondary hard drive but as the OS hardrive failed so are the licences. Can you please help me on how can I recover the licences. I am using windows 10 and previously I was using the same OS. I bought the licences from affinity.
  2. Good day all readers, I can't update at all. (Underlined text is problem description and solution) Here is the reason why and how the program needs to be adjusted to allow me to update again: Affinity Designer was installed on the Hard Drive E:, as I plug and unplug it for security reason, the same hard drive is now Hard Drive G: because of that - maybe Windows got confused. When I want to update Affinity Designer I can't choose a directory/ hard drive or redirect the update. It just brings up the error: "Invalid Hard Drive E:" and then I can click "OK" and the update ends without updating, giving me another message that nothing was changed, etc.. How can that problem be solved: I as the customer (and hopefully technical expert) go into cmd regedit and change everything, or I change my Hard Drive G: to Hard Drive E: or I deinstall Affinity Designer and reinstall it, but will I loose all my Global Colours and Worksspace Settings then? I want and need an easy export/ saving option for my workspace settings! (Maybe the program already has that setting, when i deinstall it, but I don't want to risk clicking so far into the deinstallation process) Or as I, and all other customers would prefer, let me choose my update directory, if the program can't find it automatically! I'm stuck on my version and get pestered by the update message everytime I start the program. I would love to update and have the new features, but I also want to migrate there without the additional workload arising through that "bugs"/ missing standard features. If that is also a problem for Affinity Photo - then fix it there too please. Merry Christmas to all readers.
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