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Found 13 results

  1. Hi, Suddenly my Affinity Photo app on my iPad Pro 11” has started to crash a lot when I try to develop RAW files from my Sony a6600. I have tried rebooting the iPad, I have tried to delete the app and reinstall it, I have lots of memory left (170+ GB) and no other app than maybe the photo gallery open at the same time, but it makes no difference if it’s open or not. If I’m lucky I can edit one photo and manage to save that, but then after that it becomes dreadful to save changes, because it takes several attempts before it will save another photo. Please see attached video of how it goes. Are there other people with same issues? And please, Serif devolpers, can you please fix it?? I had just become very fond of this photo editing tool, but at this point, I don’t want to use it anymore. Best regards, Betina FullSizeRender.mov
  2. I have been having difficulty in updating Publisher - always getting 'Setup Failed' ..... Following advice I have uninstalled Publisher and tried to reinstall. It is still failing - now I have no Publisher at all ... disaster .... please help.
  3. Install timed out (or at least after 90 minutes I assumed it did). Now the setup will not continue, cannot uninstall anything because its not installed, cannot re-install because it just says it failed. Trying to install the trial. Would love to purchase but not without a test run. Ray FirstTime_Setup.log FirstTime_SetupUI.log SecondTime_Setup.log SecondTime_SetupUI.log
  4. Hello, Following a request to update Affinity Publisher, I proceeded to download and install version 1.7.3, however after a minute the software closed. All other tests caused the same problem of inadvertent closure. So I uninstalled Publisher, I downloaded version 1.7.3 again and proceeded to install. The installation fails with the message "Failed to install". Windows 10 operating system up to date. Net.Framework 4.8. Would you have a solution to offer me? Thanking you.
  5. I'm having issues getting Affinity Designer to install on my Windows 10 laptop. The installation guide loads, it asks for an install location, I choose the default and select okay. The system asks if Affinity can make changes to my computer, and I select yes. It goes into the installation window briefly and then fails. The error message only reads "setup failed" in the dialog box. I'm running a Dell Latitude Ultrabook E7450, running Windows 10pro 64x, intel i7 2.7 GHz, 8gb ram, with 100 GB of free space on it. Any help here would be appreciated. I use the program on my iMac and would love to be able to use this on my work laptop when I'm on the go.
  6. Hi Serif, I'm really unhappy right now. AP on Windows 10. After loading a scan (.tiff file) and working on a document for nearly two hours then hitting CTRL+S to save over the original file (on my desktop) I've got following error prompt: which would be ok if Photo didn't close the document at this moment without allowing me to export a copy... Yes, I'm an idiot and should save more. Or more often or whatever. I agree. My bad. But it's definitelly Affinity Photo's fault and huge error if such a thing even happens. How come AP even allows this to happen? How come that a copy in memory is wiped and user is not allowed to save the progress when Photo at this point knows very well it isn't able to save over the original file? Why Photo didn't make a working backup or something? This is classic Affinity SNAFU, guys.
  7. Hi there! when exporting text with a gradual transparency to *.eps or *.pdf, the export fails and only exports blocks, no text. I tried converting the text to curves, having single text lines (not a big block), ..., but none works. Can someone tell me what's wrong? (using Designer 1.7.1) Thanks a lot! fabius_ original before export: after export to *.eps: it's rasterized and when going to "outline", only blocks are shown: and the image is rasterized (though it shouldn't be):
  8. Hello, i have a problem with the export from a file in Affinity Publisher. I want to make a Sharp pdf file & keep the options with url-links. But all the exports I tried failed and created a faded result. Doesn’t look professional. Am I doing something wrong? Can someone help me please? I cant figure it out & need the file today. Thanks in advance!
  9. Hey all. Just bought Designer for Windows. I'm running Windows 7 64-bit. When I click on the installer package and then confirm with windows that I want to run the executable, the next screen is see is a crash error titled "Affinity Designer Setup has stopped working". See attached imaged. Tried disabling Avast, closing all other software, restarting, restarting and installing in safe mode, and installing 3 or 4 of the previous releases (going back to 1.5). Same result every time (except for safe mode, which tells me installer can't run in safe mode). Any ideas? I'm kinda bummed. I just don't like paying for something I can't use. It really gets me down. Like, every time.
  10. After AP update from 1.5 to 1.6.0.89 on 02-11-2017, yesterday, AP did not start anymore. The program was suspended at the little home screen, with the version number, and did not start any further. Problem yesterday also reported in the crash reporter, nothing heard of them yet. Please, can anyone inform me about a solution as soon as possible. Thank you Ton van Lamoen. Den Bosch The Netherlands
  11. After purchasing designer for win 10, the file downloads, then appends a failed note with yellow tag. File will not execute. Win 10 is 64 bit, Asus AMD dual core A-9 9410 is 64 bit. Affinity photo works well on this computer. It doesnt even get to the page to enter Key. I have only ever had one email and Im using that one spelled correctly. Please help. I have been fighting with this for a long time and read the faqs. Robin Pentney
  12. It attempts to open the file, fails, then crashes. This happens on Windows and Mac, in Photo and Designer. Photoshop opens the GIF without an issue.
  13. I'm trying to print a pretty large file: 7559x5186 px, with some adjustment layers. It will say "processing page", firing all cores of the CPU for about three minutes, and then stop without printing. The printer status will say "incoming" during this, and will be empty when the "processing page" dialog disappears. This is with Affinity Photo 1.5 on an early 2015 13" MacBook Pro with 16GB RAM, running Sierra. It used to work fine on 1.4. I'm currently working around this issue by exporting to a Tiff and printing that via the Preview app, and that works fine.
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