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Found 167 results

  1. Either I've found some weird bug, or I'm doing something wrong. My Preflight says that "The document index needs updating." and provides a "Fix" button. However, every time I mash the button, nothing happens other than additional entries showing up in the Index Panel (but not on the page). The error remains, and the Index Panel resets itself back to one entry per after a few moments. (see screenshots attached) If I delete the frame with the entry, the error still remains. I have only 1 index and 1 table of contents inserted in the entire document. Am I missing something here?
  2. I am having an issue with exporting a file as a PDF file of any type. At one point the PDF export included strange characters for text, now I am not able to export the PDF at all. I receive an error message that says "An error occurred while exporting to:" I have even tried to export to an external hard drive.
  3. I was trying to buy Affinity Designer but can't complete my purchase because payment options do not appear, and i can't buy it.
  4. Hello, I'm getting this error message whenever I am trying to save a document in Designer as .afdesign. I then click "Close" and the document shuts down. It saves the document as a .afdesign file I re-open it The file is corrupt Designer sort of freezes Troubleshooting: Re-installed Designer Shut down the program I am pretty sure I restarted my PC, but not 100% The problem about this It's super annoying that i can't re-open files I have to re-open Designer each time Does it happen 100% of the time? Well, yes. It did it ca. twice and then it worked again and now it's everytime. Please help me Thanks in advance - Vitus
  5. Hello, I am facing a peculiar issue. I have two windows laptops on which Affinity photo is installed. But only on one of them I get this error when exporting an image after finishing the edit - If I turn the embed metadata option off, then it works. However, on the other laptop there is no such issue. I tried uninstalling and reinstalling affinity photo on the machine, but the issue persists. Incidentally, the machine with this issue is the faster of the two. How can I resolve this? Thanks in advance.
  6. Are there any news on how to solve this problem? A couple of days back I paid over 200 bugs and did not receiving anything in return. My bank states that the payment was successfull. I then wrote an email to Affinitys support team, including the statement of my bank, only to get the answer that the money will probably show up again... Has anyone who experienced the same contacted the bank and asked for a refund or did the problem just disappear as statet by Affinity? Thanks, Bruno
  7. Hello guys. I'm having an error message importing an Asset File into Affinity Designer. I'm getting this error message shown on screen below. Any solutions to this? I desperately need the file inside the Asset Library.
  8. Hi, I just exported a SVG with Affinity Designer in Big Sur all latest version and there is a error in the way the <tspan></tspan> is placed in the file. It implicates wrong spaces between fonts! I only noticed it in the website I made it for in a smaller size. You can't see it in a big size. I did the same export with Affinity Designer on Windows 10 and the result is different from the Mac one. The Windows 10 version spits out a file without errors. If someone from Affinity staff is reading this I can provide you the Windows and Mac file. Never had a problem in years with SVG and Designer on Mac! Regards, David
  9. I have encountered this same tiff error where half the image fails to load. This file is from digital camera utility 5. It opens normally on other software. Also other files with the same export settings from DCU5 work. This only seems to happen on specific files and when exporting to 16bit tiff. Any workaround?
  10. "An error occurred while exporting to ...." Affinity Designer 1.8.5.703 Fix those bugs guys... Seriously. plakat.afdesign
  11. Hello, I am working on a poster for a school project using Affinity Designer. I am trying to export it to PDF but I keep getting the following error message: An error occurred while exporting to: /Users/Michael/Desktop/GEOL429_poster-II copy.pdf I've searched the forum for similar issues but I couldn't find any (or I'm terrible at searching). It's probably the largest file I've worked with (dimension-wise) at 1.5 m x 0.9 m, which is probably why it's not exporting. But I made one back in December at 0.9 x 0.6 m that was almost certainly a larger file due to using more graphical content. I was wondering if anybody had run into this problem before or had any possible solutions? I have trouble believing that Affinity Designer is not capable of this task (since it rocks at everything else). Thanks for any ideas.
  12. We are currently transferring from Adobe to Affinity on all our graphics workstations. Therefore we discovered a bug as follows: When a designer file has a photo file linked via resource manager we get an not further specific error when exporting the designer file to a PDF. This only happens, under certain conditions: We can reproduce this issue when the photo file linked in the designer has eg. a hue/saturation adjustment applied to one layer and masks applied to another layer and groups. Rasterising only the group with the mask attached does NOT solve the issue. Rasterising all groups solves the issue but then I will not need to link the photo file anymore, as I could link a flatend TIFF instead to keep the base changeable. We can reproduce this in almost any project we started with photo and designer. We also tested komplex photo files without masks and adjustments. In this case the PDF-export in Designer works fine. I have attached a screenshot of the layers of an example photo file causing this issue. Once everything is rasterised it will work, but thats not a solution for us. Thanks for the help! Philipp
  13. Hello there!! Greetings from India!! So, I'm trying (More than 6 times) to buy Affinity Designer with my VISA card but it sends me a message saying that my provider declined the payment. Please Help me out!!
  14. Hi, since the last update (1.8.5.703) the publisher says that my graphics card is incompatible with direcx 10 - it is a Geforce GTX 760 which runs fine with directx 11. The error occurs every start of the software. What can I do? I will add the Error screen and the DXDiag screen. Translation of the Error into english: "To work with this Software a DirectX10 compatible graphics card is required. We could not locate such a card. Choose softwareimplementing (don't know what that means) to keep the software running. Please be informed that the software will not perform correctly without a new graphics card." regards Jens
  15. After doing the new update, I can't seem to open a new document with out the program freezing and crashing. Whether hitting 'new doc' on the opening screen or through File/New Doc it just stops working and I can't click on anything else. No error code or anything either. I have to force it to close. Anyone else have this problem or know how to fix it? Thanks
  16. EDIT: Nevermind, turns out my thumb drive was corrupting all my files. Hello, I created several files earlier today on Affinity Designer. I tried to reopen one of them a few hours later, and I keep getting the error "The file type is not supported" (see attached pic). What could be causing this? I was literally accessing it a few hours ago with no issues. I am using Windows 10 Updated Designer to the most current version (1.8.4) hoping it would help (it didn't) Restarted computer Held down CTRL while opening to reset defaults I just created a new document and saved it to test if I could open new files. It opened successfully. So I don't know what happened or how to fix this. I really need these files for work. Thank you!
  17. Dear Serif team, it's me again. I still can not fulfil my tutorial for pixel art in the pixel persona, because now after your update 1.8.2 the grid and axes are not working. Please feel free to see my screen video: I wanted to create a grid for pixel art, and it is not working. What a strange behaviour. Thanks in advance Sincerely Anke Goldbach Bildschirmvideo_aufnehmen_2020-03-24_um_15_52_01.mov
  18. I tried to purchase a digital copy of Affinity Designer but the website said there was an error with my card and that I should try again later. However the payment did go through on my side as it is showing in my bank account.
  19. Hi, sorry if I posted this to a wrong forum, but I wasn't able to find any other forum that would suit following: there is probably something wrong with avatar uploads, I'm attempting to upload a valid avatar (file size and format fits the requirement), however I'm getting following error: https://imgur.com/a/KbgBcei So that's what I'm doing. Now when I attempted to post a screenshot of the message, I've found that I can't upload attachments to my forum messages as well. Both images were exported to jpeg from current production version of Affinity Photo. Thanks for your feedback.
  20. Hi! I love Affinity Designer, BUT this problem is a HUGE headache to me I set a color that looks great in the workspace (within Affinity Designer) to my text, objects, etc. I export it and ALL THE COLORS are extremely OVERSATURATED, a moderate yellow looks like a highlighter yellow, Please fix this issue and help me QUICK! The image on the right is the one after export opened in windows photos, left is affinity designer
  21. Yo, I´m currently using Affinity Photo Version 1.8.3.641 and I encountered an error when exporting in PNG format, the photos are incompletely exported, some areas disappear as if they were badly cropped, save the same work in different files and it was still present the error. In other documents if I manipulate the transparency of the image for example from 100% to 50% the elements disappear when exported in PNG. I tried to put other elements on top of that layer and try again but the layer that was manipulated with its transparency disappears. does anyone else have that problem? I attached three images to, one as shown in my work area, one with the export settings and the third with the final result
  22. So I had this logo and business card redesign that I was working on and I was pretty much done except for some minor touch ups, and I go to my iPad today to find that I can’t open the file anymore. All it says now it “loading failed, Unable to load document”. Now this was a big file as it was an extensive redesign with many options and a lot of work has gone into this file. And now I can’t open it. Is there like a way to fix this? It’s not in my files app so there is no way of me getting the file through there, if I press save the app freezes and then crashed, and duplicate does nothing. Like I said already a lot of work when into this file, so would it be possible for me to open it again?
  23. As shown in the image, I placed two objects on top of each other and slid the top one up a bit. I gave the top object 3pt width and set it as the inner width. But there is a very fine (maybe 1px) fill color around this object. The same problem persists when I visually export it. You can see it by zooming in the attached image. Is this a bug?
  24. Dear Affinity, I have a problem: While exporting a file of 41 pages to pdf, I get a error message: An error occurred when export... I found out the error is on page 13 and 19, both with only pictures. When I delete this pictures, the program made a pdf. No error. I can't find what is the problem. Could you help me? I have to deliver this file to my client soon... The strangest thing is that earlier there was no problem with this file. A few weeks ago I made a proper pdf file. I only changed the first page and then I want to make a new pdf of it. By the way: I love Affinity Publisher!
  25. Hi, I can't export a file as PDF, I get a dialog box with this : "An error occurred while exporting to: <file path>" Actually it is the same problem as this one : https://forum.affinity.serif.com/index.php?/topic/16101-exporting-pdf-affinity-designer/ I have the latest Affinity Designer version 1.4.1 I can send my file in a PM if you need it Thank you
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