Jump to content

Search the Community

Showing results for tags 'customer services'.



More search options

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


Forums

  • Affinity Support
    • News and Information
    • Affinity Support & Questions
    • Feature Requests & Suggestions
  • Learn and Share
    • Tutorials (Serif and Customer Created Tutorials)
    • Share your work
    • Resources
  • Bug Reporting
    • Report a Bug in Affinity Designer
    • Report a Bug in Affinity Photo
    • Report a Bug in Affinity Publisher
    • (Pre 1.7) Affinity Range Bugs Forums
  • Beta Software Forums
    • Affinity Designer Beta Forums
    • Affinity Photo Beta Forums
    • Affinity Publisher Beta Forums

Find results in...

Find results that contain...


Date Created

  • Start

    End


Last Updated

  • Start

    End


Filter by number of...

Joined

  • Start

    End


Group


AIM


MSN


Website URL


ICQ


Yahoo


Jabber


Skype


Location


Interests

Found 16 results

  1. Hi everyone, I would like to thank all the staff at the helpdesk for their incredible work they do on the forums. I know I'm probably not the easiest person to deal with, but seeing how much work those guys, namely @Patrick Connor, @Callum, @Chris B, @Sean P, @Adam, @MEB, @Lee D, @DWright, @Gabe and @Leigh, put in servicing customer request is stunning. So thank you all, and thank all those I haven't mentioned above (sorry, guys). Please, keep your good work up.
  2. HEY there After working for several hours in AF Publisher and frequently saving the file as AF file .I just got a shocking pop message that the file is corrupted. Closed the application and restarted ,tried to open in Design as well same message. I am a new user to affinity ,can some one guide me how to recover the file.I have spent almost six hours working on this project If the file has to be forwarded, can you please point at the concerned technical staff. I am on Windows 10 and using the latest version of Affinity Publisher,Design,Photo,1.8.3 Thanks Murali
  3. Okay, here goes. I purchased a copy of Affinity Photo as an online download. When I got the email for the download and started to down load the software, a popup voucher appeared. In order to continue with my download, I had enter a voucher number. You guessed it, there was no voucher number and no email with a voucher number. Without that number, I was unable to download the program. No one seems to be at home at Affinity to answer a rather straight forward question: where do I get that voucher number? Until I get that voucher number, I cannot download Affinity Photo; it is a useless purchase.
  4. Hi, I hope someone can help me. I'm working on a picture/drawing in Affinity Photo - size of file 1.37GB and Image is 600dpi on MacBook pro OS Mojave (wacom messed up too much with catalina so I reverted back and am too scared to upgrade again). I've scanned my images (sketches) and have layered each element and I'm having several functional issues. I'm finding that suddenly some layers are flickering, or disappearing - I can make it appear by copying and pasting the layer but then sometimes those then disappear. Some layers inexplicably cannot be edited such as using the erase tool. I can move its position but not erase pencil lines not draw onto it. When I'm using the pen to erase some sections, big pixel chunks start flickering - particularly if I'm working zoomed in. I have added new layers that do not function - eg, I tried to have a filled layer but nothing happened (no colour fill). I copied this layer, opened it in a new file and still, nothing there. Though in the new file, I can create a new layer and fill perfectly fine and then copy that over back to my original piece. TIA
  5. Hello all, Something I have noticed throughout all three applications... When I use Indesign, I replace a word in a sentence and it replaces that word with the same font style etc in the box. If I do it in publisher, I loose the text formatting for the word in the box. I then have to replace the new word font with the current font in the sentence. if I do it in photo and designer the same thing happens. If I lay out an entire magazine, and have to change a single word in a paragraph, it should automatically replace the work when I paste it in, with the same font and formatting style that was in place. It should not replace the word in the text box with a random font.. Am I the only on that seems to find this strange.... Or have I missed a setting or a check box that stops this from happening in all three applications...
  6. Photo crashes when I hide an adjustment layer and afterwards show it again. I can reproduce the issue by performing the following steps: Navigate to the curves adjustment layer in the group Double click onto the layer and reset the curves Close the dialog Hide the curves adjustement layer in the layers dock Tick the visibility checkbox in the layers dock again in order to show the adjustment layer [crash] DSC07775-Bearbeitet.afphoto
  7. I purchased Affinity on my Macbook Pro Order ID: ML04LBL11Y Doc #: 144288799945. Afterwards my mac had liquid damage and I replaced everything except for the hard drive and and display. When I attempted to boot from the hard drive it wasn't possible until I erased the entire drive. I did this without uninstalling Affinity or any of the programs. How would I get it back without paying for the program all over again?
  8. I recently restored my PC. Updated it to Windows 1909 and installed the Publisher App from the Windows Store. Now, whenever I try to start the App, my PC shuts down unexpectedly and has to start a repair. It doesn’t help to reinstall the App. It happens again and again. How can I use the App again? Please help me with the Problem. I also have Affinity Photo which I purchased from your site and that program works perfectly fine. 20191127_080523952_iOS.heic
  9. Hello everybody (excuse my poor english), I'm Steve. I have bought Affinity Designer. (very nice software, congratulations to the Affinity team) for my professional projects and i have installed it on the laptop of the organization i work for because my personal computer currently work only on Linux. My working contract will arrive at the end in a few weeks and i will install Microsoft with a virtual machine on my personal computer to work in the same time with Linux and Microsoft. So, i would like to transferring Affinity Designer on my computer. I think it's possible to uninstall it from the laptop of my organization and directly install it on my personal computer but i'm not sure. So, it's possible or not ? Thank you so much for your responds.
  10. I bought both Designer and Photo via the App Store but seems like there's no info related to my account as an existing customer. I want to Claim and download some free templates available for existing customers but seems like Im not a customer or something like that since there is no email with that info. How can I solve this? Is there a solution? XO!
  11. Affinity software purchased from the Mac App Store or iPad Store or Microsoft Store cannot be exchanged under any circumstances, sorry. You may be able to get a refund using the appropriate store processes. For Affinity software purchased from the Affinity Store It is not normally possible, except if requested during a money back guarantee period. In order to change your Affinity Store License from macOS to Windows, or vice-versa, you will need to contact the Affinity Orders department within your 14-day Money Back Guarantee and request this to be changed providing your Affinity Order Number. Depending on the circumstances and whether or not you are eligible, we will look into amending the license(s) for you. Please contact affinityorders@serif.com for help regarding this issue.
  12. If you have purchased Affinity Software but you're unable to login to your Affinity Store Account; first, make sure you purchased this software directly from the Affinity Store, and not from the Microsoft Store or Apple Mac App Store. If you're sure you purchased your software directly from the Affinity Store you may have provided the wrong email address (containing a spelling mistake). or provided a different email address to the one you are currently attempting to sign in with. In this case, check to make sure you're entering the correct email address, and try logging in again. If you still experience issues, please contact the Affinity Customer Services team on affinity@serif.com explaining what you have already tried, and from there they should be able to troubleshoot further for you.
  13. There's no way to switch your Affinity software license from the Microsoft Store to your Affinity Store account, and vice-versa. Sales through the Microsoft Store belong to Microsoft Inc. and Serif have no control of the process.
  14. There's no way to switch your Affinity software license from the Mac App Store to your Affinity Store account, and vice-versa. Sales through the Mac App Store belong to Apple Inc. and Serif have no control of the process.
  15. You're currently in the best place to get support with your Affinity apps. You'll get help from other knowledgable Affinity users and staff Unfortunately, we don't offer phone support but we do offer support via email at affinitysupport@serif.com We're a small office located in Nottingham, UK and our offices are open between 8am - 6pm GMT with limited support over weekends and holidays.
  16. Our workbooks are not currently available as a PDF or eBook - they're only available as a physical hardback book. The beautifully presented workbooks can be purchased directly from the Affinity Store: https://affinity.serif.com/store/
×
×
  • Create New...

Important Information

Please note the Annual Company Closure section in the Terms of Use. These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.