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Found 848 results

  1. Hello, I recently purchased your software as all the videos showed how well it works for astrophotography. I was particularly impressed with how fast your stacking process was in your videos. However, each time I use your Astrophotography Stacking process, once I hit stack the whole programme just crashes. I left the programme alone for over an hour. Not even Deep Sky Stacker takes that long. This is deeply disappointing and contrasting to what your videos demonstrate. My laptop has a i7 quad core processor too so it's not exactly slow or lacking power. Please can you provide me with support on this issue? I have attached a screenshot here (using my phone as I can't grab a screenshot due to your programme crashing every time).
  2. Hey Fellows! Sometimes I try to open the brush edit panel but Affinity crashes immediately without a warning. I don't know if this is because I have too much brushes or could be something else.
  3. Hello! I had this problem at least twice now, and want to report it. When using the brush repeatedly, while having pen pressure on, affinity designer freezes and crashes, after a few quick brush strokes. I tried it without the pen pressure and it works fine without it, i think. Only setting I have changes i that I disabled Windows Ink inside of Affinity Designer and on my tablet. I don't have any issues with pen pressure on Affinity Photo, so I personally think the vector brush tool in Affinity Designer with pressure sensitivity ON is just bugged. Hope you can reproduce this problem and fix it. Thanks for your time and patience! Extra Specs, just for good measure: GPU: RX Vega 56 CPU: Ryzen 5 3600 CPU Graphics Tablet: Huion Inspiroy 950P. RAM: 16 GB of something. affinitybrushbug.mp4
  4. Affinity publisher consistently crashes when opening specific IDML files created from InDesign. (Both exported directly from InDesign and using IDMarkz app. Crash report attached Affinity Publisher Crash Report.pdf
  5. Immediately after updating to Aff. Publisher 1.9 it refuses to open the export dialogue and crashes (program shuts down completely) when I choose File -> Export. All very time wasting and such a headache! I need to send PDFs to printer!! iMac 21.5" (late 2015) quad-core intel i5, 16gb ram, Iris pro 6200 graphics. Things I've tried: I have updated to latest Big Sur (11.2) and any other updates. This problem began BEFORE updating to Big Sur, and the system update is part of my attempts to solve the issue with Publisher. If I create a new document from a template it opens the export dialogue okay and saves to PDF no problem. Opening a previously existing document won't export. Turned off hardware acceleration and OpenGL. SESL Business cards 2021-02.afpub
  6. Hi, I have just updated to the newest version and now affinity photo ist crashing. I added an ellipse and then added the gaussian blur effect with manual input of 600. I have done this before with no problem. It is also shown on youtube in an Affinity revolution tutorial (How to Blend Two Images in Affinity Photo, Starting Minute 13). Now as soon as I add the blur (sometimes after I try to move the blurred ellipse) Affinity crashes. I tried to save after every step and now I can't open the image. It says "opening image" for hours with no effect. In this state I can't even close Affinity as it requires to wait until the image is loaded. After abt 2hours I forced it to close via task manager. Reinstalling the old version also does not work (newer version detected) and I want to avoid to deinstall Affinity completely and probably lose all my changes to the standard settings. any idea what to do? Philipp PS: Win 10, latest version
  7. Hello there. I am having a problem after the last update. I just wonder if I have it. The program crashes while warping a text with the mesh warp tool. I also encountered a crash while sending files from designer to photo and lost the file I didn't save. (I clicked on the recovery option but did not open the file and crashed despite waiting for a long time) Am I the only one having this problem?
  8. We're aware of an issue where our apps can crash if you're using an Nvidia GPU and you have Capture One installed with Windows Explorer Integration enabled. We've reported the issue to Nvidia to be fixed but you can workaround this issue by: Changing the default Renderer in Preferences > Performance to a non Nvidia device or Disable Windows Explorer Integration in Capture One or rename the WIC64 folder in Capture One's installation folder in Program Files More information can be found here: https://forum.affinity.serif.com/index.php?/topic/134369-nvwgf2umxdll-crashes/&do=findComment&comment=751664
  9. Hi, So I am new and I said I would trial Affinity products, unfortunately Publisher keeps crashing and wont start. I tried Reinstalling and Repairing. Still wont start. Wrote an email for support got directed here. Hope someone would help me resolve this as I would like to trial and see the capabilities before I purchase one. Regards, Francis
  10. After opening Designer and using it for like 10 seconds or so, it simply closes. No error, nothing. This happens not every time but most of the time. I can't seem to find a solution or what is causing the issue. But this issue started appearing after the latest update. What would you need to investigate this issue? 87501147-3050-48c6-b07f-b9bf8746aa70.dmp
  11. I just updated to 1.9.1.979. It won't allow me to open jpg files, just sits saying it's loading and freezes, but doesn't generate crash report. It only opened a jpg once, and when I was using the flood select tool, it froze. On all occasions, I had to go into task manager to shut it down as I received the attached error and it wouldn't allow me to shut down.
  12. Are you using the latest release version? Yes Can you reproduce it? Unfortunately yes, it happens every time I try to open some of my affinity designer files. Does it happen for a new document? If not do you have a document you can share that shows the problem? Prefer not to share publically, because it is a client file. If you cannot provide a sample document then please give an accurate description of the problem for example it should include most of the following: What is your operating system and version? Windows 10 What happened for you (and what you expected to happen) Designer shuts down. It does not matter whether I double click the file, or open it with an already started designer. Provide a recipe for creating the problem (step-by-step what you did). Open File > Crash/Total shut down Screenshots (very handy) or a screen capture/video. N/A Any unusual hardware (like tablets or external monitors or drives that may affect things) or relevant other applications like font managers or display managers. N/A Did this same thing used to work and if so have you changed anything recently? N/A
  13. I had a very nasty crash yesterday while I tried to delete an asset category I had created but I did not need. The program froze and I had to force quit the app. After restarting the app ALL asset categories were deleted! This is a very nasty thing, especially if you use assets all the time. Assets seem buggy as whole atm, as things like creating asset categories and renaming them takes a lot of time. I hope you can adress this serious issue soon. I use the latest app store version of Designer on an iMac 2011 with High Sierra installed.
  14. I have encountered an issue in both Affinity Photo and Designer. Whenever I am using the pen tool to create shapes or masks etc. If I'm doing an object that has many points, the app crashes. There is no warning. The app does not grey out, nor does the dragbar say "not responding". I do not get a crash report form. I just disappears as if i had clicked the X button. I have had these apps for over a year and have been through several updates and am currently running v1.8.3.641 My system info: OS Name Microsoft Windows 10 Home Version 10.0.18362 Build 18362 System Type x64-based PC Processor AMD A10-7700K APU with Radeon(TM) R7 Graphics, 3800 Mhz, 2 Core(s), 4 Logical Processor(s) BIOS Version/Date American Megatrends Inc. P2.10, 1/17/2014 SMBIOS Version 2.7 Embedded Controller Version 255.255 BIOS Mode Legacy BaseBoard Manufacturer ASRock BaseBoard Product FM2A88X-ITX+ I'd sure love to get this sorted so i can get back to work Thanks Al PS would increasing the RAM usage setting under Preferences>Performance help? It came default at 8192M.
  15. I don't know what happened but I cannot work on AD 1.9 as it crashes very often when I paste simple objects from Illustrator and add them as symbols. When I start playing with the symbol, scale, rotate, change shape, sometimes I see glitches on screen, sometimes not, but suddenly AD quits. I don't know exactly what causes it, so I've attached the crash report. Hopefully it will be helpful. Regards AD-crash-report.txt
  16. Hi there Just installed Publisher on my Windows 10 PC. It crashes instantly when opening .aps files (created on a MAC) and creating any New Document rendering the software totally useless. I've restarted several times and refreshed the cache. See attached for crash reports. Any help will be greatly appreciated. 0b0e418b-588d-40c2-857b-ca60fcfa2eb4.dmp 5d58f70a-f7f5-4a18-98d5-4e03dac66373.dmp 7ad88f11-aaad-4a9f-a4d6-ed2752c542d2.dmp 96c4ef37-dd31-45f4-96c3-52c3c7d3b8dc.dmp 75801063-827f-4e50-a518-f49c4e03cbe1.dmp abf0b9db-79d9-48e7-9369-ad04c0024e3d.dmp ac54b145-fd56-4d59-a5bc-f5607509ab08.dmp c1188f74-0c17-4aa7-b981-a2a6cf98f5c2.dmp ce8f3837-10cc-4d6a-8f42-c9adf2e13788.dmp fae65806-3985-4fe6-823b-014b47ca92f3.dmp
  17. every time i click print it crashes. why is this??? there were some changes to the print section, i used to be able to select which page i want to print. i have design open once i click print it crashes. i have cycled thru this several times, maybe like 15-20 times what causes this??? how can i fix this? who knows of a solution??
  18. Hi Serif Team, This is unfortunate and highly annoying at the same time that the latest version of Affinity Photo (1.9) is crashing frequently and unpredictably. I don't know about others but this is highly frustrating as I was very confident till Version 1.8. (It was faster too) "Stability" is now a serious issue and thus I can only suggest the Serif Team to look into this matter and resolve at the earliest lest it would mar their reputation. Best wishes.
  19. When trying to modify a part of a pattern with selection tool on a pattern layer, this make AP crash. Here are the steps to reproduce : On a new document, create a pattern layer Draw something Take the Selection rectangle tool Draw a rectangular selection Take the Move Tool and transform the highlighted selection (position, scale, rotation) Click elsewhere and... crash
  20. I've seen several bug reports targeting all Affinity apps with Wacom tablets and I had got the same experiences with my Intuos 3 (PTZ930) on Windows 10. Problem: - Tool cursors misalignments, for example the selection tool draws the selection frame somewhere on the screen and not where I placed the cursor with the pen or mouse. - No button was clickable - App freeze and crash after a short time Solution: 1. Go to app preferences -> Tools 2. Change Tablet Input Method from "Low precision" or "High precision" to "Windows Ink" 3. Restart the app (obligatory) From now on the tablet works as desired (at least mine)! I hope this helps someone struggling with the same problems.
  21. Hello! I was trying to create a Photoshop mockup like one in Affinity Photo I just opened an image on Photo and placed a vector document which I worked on Affinity Designer. Then I applied the live perspective filter which didn't rasterize the document and worked as a perfect Photoshop smart object alternative. But whenever I try to align the corner points of the live perspective filter, the software crashes with no crash reporter popup window. And also sometimes it doesn't crash instead render the document improperly. I have attached the links for you people to take a look at the issue. Please look into this issue! I have no additional plugins installed, latest graphics drivers installed and have even tried a fresh install of the software but the issue persists. Watch this video to see AP crash when applying live perspective filter - Watch this video to see the improper rendering of the same filter when applied succesfully with no crash.
  22. I created some assets in Affinity Designer. I exported these from Designer, saved to disk, and imported the assets file into Publisher. When I try to use/drag an asset in Publisher, Publisher immediately force crashes. I am using both Affinity Designer and Publisher 1.9 on Apple Silicon (M1). If I switch to the Designer persona, it still crashes when trying to use/drag an asset. However, if I open the file in Designer, Designer does not crash. If I then try to open the same file in Publisher, Publisher immediately crashes and does not open (!!!). Update/fix: I think I figured it out. My assets included artboards (first imported to the asset pane as part of a category and then exported as an assets file). Knowing that Publisher doesn't support artboards, I created a test assets file consisting only of regular Affinity objects--not artboards--such as grouped items. These imported just fine into Publisher without issue. It seems to me that Publisher is trying (and obviously failing) to import an artboard without properly handling that inability, thus resulting in a crash.
  23. Hi, im new using Affinity apps, and start my 90 trials. Im using Affinity Photo rn, install was fine, but the problem is when i make new document. the app suddenly closed first i installed it on my File Drive (D) it's force closed, then i tried installed it on C drive, and still force closed. Can someone help me?
  24. Hi, I'm testing a data merge but when I click on generate the app crash. I have seen the video tutorial and I want to ask you: do you know the other documentation about this? Thanks Registrazione schermo 2021-02-10 alle 13.01.07.mov Registrazione schermo 2021-02-10 alle 13.01.07.mp4
  25. Hi folks, Photo keeps crashing when I load 16bit Tiff images into the new astro staple function of v1.9 (the app just closes itself). 8bit Tiffs seem to work fine. System is a MPBr 13 2014 running macOS 10.13. Anyone else experiencing this? Best, Johannes
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